We shop at the Dover branch regularly, and it's always a genuinely great experience. The staff are friendly and super-helpful, even spending time to help scan the shelves with us for just the right do... See more
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The 2 members of staff that looked after me were excellent. went out of their way to ensure I had everything I needed for my visit. I am disappointed that the range of reptile stock has been shattere... See more
Sunday 28th Sept, lady and young lad working. Young lad was lovely, friendly, smiley and really great customer service. The woman on the other hand was unbelievably rude, telling me to hurry up as... See more
Very friendly young man served us our dog food was on offer £8:00 off the price always a bonus. The young man recommended a lotion for our dog as she keeps itching. Good experience visiting the shop y... See more
Company details
- #135 of 263 best companies in Pet shop
- #2 of 5 best companies in Pet Groomer
- #68 of 154 best companies in Pet Care Store
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Castleton Retail Park, Charlton Green, CT16 2QH, Dover, United Kingdom
- 01304 215631
4.8
Excellent
685 reviews
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Good helpful staff who are always…
Good helpful staff who are always approachable and polite
17 April 2026
Reply from Jollyes The Pet People - Dover
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff was helpful, approachable, and polite!
Excellent as always.
14 March 2026
Always cheerful & very helpful in Dover…
Always cheerful & very helpful in Dover store
26 February 2026
Great
Great, friendly staff. Shop full of lovely food & toys for our dog. Highly recommended 👌
28 February 2026
Easy access to what I wanted (or what…
Easy access to what I wanted (or what my pets wanted) love that my dog can come in.
Just a few more smiles from staff would be nice though 😊
28 February 2026
The staff are always so helpful and cheerful. Nothing is too much bother for them.
The staff are always so helpful and cheerful. Nothing is too much bother for them.
23 February 2026
very helpful staff
22 February 2026
Excellent service
We shop at Jollyes once a week, the staff are always friendlyb ans supportive, as well as knowledgable about animal needs. They carry a wide range of stock and have proved to be absolutely reliable.
21 February 2026
Very polite and efficient and intacted…
Very polite and efficient and intacted with the customer very well
24 February 2026
Should never have stopped selling loose…
Should never have stopped selling loose bird seed.
23 January 2026
Great customer service
Great customer service. Staff always willing to go that extra mile.
24 January 2026
There was some very good offers
There was some very good offers. Store was very clean interesting and tidy. Staff were very helpfull. Shopping experience was pleasent as alwayd.
24 January 2026
Unprompted review
Staff very friendly
Staff very friendly, alway's helpfull with what I need, a pleasure to shop.
20 January 2026
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