The staff are all very helpful friendly and informative and it's Bonnie's favourite shop keep up the good work thankyou Iris 😊
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've always found the staff at Jollyes to be very helpful whenever I've called in & this time was no different .. :) They are always willing to help with heavy purchases which I appreciate very much &... See more
Pricing of goods . The tills don’t recognise when items have been discounted and are on special offers. Considering I spend a couple of hundred pounds a month because I am a dog handler. You have to c... See more
Your staff at High Wycombe are always kind and helpful. They always offer to carry and load my purchases into my car, because I’m always tempted to buy more than I went in for! Too many lovely things... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Bellfield Road, High Wycombe, HP13 5HN, Bucks, United Kingdom
- 01494 448691
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jollyes High Wycombe is always well…
Jollyes High Wycombe is always well stocked. The staff are very knowledgeable and friendly.
21 July 2025
Unsafe Product for sale…
Visited the Jolleys High Wycombe store on Tuesday, 22nd July to pick up a few items for my pets.
At the till, I was greeted by friendly, professional staff who created a warm and welcoming atmosphere. They were polite, helpful, and clearly passionate about both their work and the animals they support.
During checkout, I was offered a £1 “must-sell” treat marketed for small animals. I purchased a few without hesitation, trusting the store’s recommendation. However, once home, I noticed the treat contained egg — an ingredient known to be unsafe for guinea pigs and many other small pets.
This is deeply concerning. Products promoted for general "small animals" should never contain ingredients that are harmful to a large portion of those animals. Clear labelling and proper staff training on species-specific needs are absolutely essential. Pet owners should not be expected to double-check every product for hidden risks, especially when the item is actively recommended at checkout.
It’s a real shame, because the staff themselves were excellent — kind, patient, and doing a fantastic job with the tools they’ve been given. They deserve better support from management to ensure pet safety isn’t compromised.
Unless changes are made — including better product vetting, clearer guidance, and the removal of unsafe treats from the shelves — I won’t feel confident returning.
Every pet owner deserves to shop with peace of mind, and the hardworking staff deserve the resources to make that possible.
22 July 2025
Unprompted review
I have used this store since it opened…
I have used this store since it opened around 2008, it has had a few owners over the years all have been very good, sadly, the current owners are hopeless, low on stock, deliveries rare, quality of products available very poor, feel very sorry for the staff, they get the customers frustration, we have to go elsewhere to buy the things we want. Please wake up Jollies owners or you will go bankrupt.
21 July 2025
The staff are extremely friendly and…
The staff are extremely friendly and very polite. It is easy to find what you want. Great selection of everything.
The only downside is the raw frozen food I buy for my dog is so popular they keep running out. They have great offers but they didn't have enough stock to get the offer.
19 July 2025
Friendly service
18 July 2025
Helpful and polite staff.
Very helpful and polite staff.
Carried my purchases out to my car for me.
I have always found the staff to be very friendly and obliging.
13 July 2025
Lovely friendly staff
16 July 2025
All round excellent.
Quick and easy to book. Lovely staff. Easy to park and efficient service. Super value as well. Will be back.
6 June 2025
Staff always friendly and helpful
22 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.