Jollyes is a regular stop for us. The staff are so helpful and knowledgeable. One of our dogs has allergies,so we need to be careful what we buy.
Company replied
Jollyes Petfood Store, Unit 9, Tulip South Retail Park, LS10 2BB Leeds, GB
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Jollyes is a regular stop for us. The staff are so helpful and knowledgeable. One of our dogs has allergies,so we need to be careful what we buy.
Company replied
Staff were all welcoming.All of them had a good sound knowledge of pets.Advised and gave me choices with no pressure just common sense.Plenty of space to walk round tidy store. Excellent range of pro... See more
I have had a few purchases now from the tulip south park shop Leeds firstly a fish tank which is fantastic and the price was brilliant. The staff at this shop are so helpful and friendly ☺️ I would... See more
Found everything I needed. Gentleman who served me was knowledgeable & helpful, explaining all the price reductions, which are helpfully detailed on my receipt, also helped carry my purchases out to m... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Jollyes Petfood Store, Unit 9, Tulip South Retail Park, LS10 2BB, Leeds, United Kingdom
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Jollyes is a regular stop for us.
The staff are so helpful and knowledgeable.
One of our dogs has allergies,so we need to be careful what we buy.

Reply from Jollyes The Pet People - Leeds
The options are really good however most of the items are cheaper from Amazon, when I first started as a member I received weekly vouchers then after a few weeks after nothing, so its cheaper and easier to use Amazon

Reply from Jollyes The Pet People - Leeds
On my visit today it was nice to benefit from some store offers. The staff are lovely and always very helpful.
Very friendly and helpful staff even carried things to my car
I have had a few purchases now from the tulip south park shop Leeds firstly a fish tank which is fantastic and the price was brilliant. The staff at this shop are so helpful and friendly ☺️ I would certainly recommend jollys at tulip south park Leeds and there app is very good to 5 stars ⭐️⭐️⭐️⭐️⭐️
The staff were informative about my pets needs helping me purchase the correct product
Always friendly cheerful staff, willing to help anytime.
I can usually get all the products I require, however I was not able to purchase everything I needed due to staf restrictions, as there was not a registered member of staff for me to be able to purchase Advantage flea treatment and your new app
does not work properly even though the member of staff serving tried their best to help me, also I was unable to use my vouchers against my purchase because of this.
You're staff r always helpful and polite.. and they ask about you're pet..
Terrible website
Have been trying for 3 days to place click and collect order. Still no luck, going back to pets at home

Reply from Jollyes The Pet People - Leeds
Had everything in store and friendly staff great service
The staff are helpful and pleasant, the shop is always clean and tidy.
Always great polite very friendly service.
Reasonably prices, lots of choices
The staff at Tulip Retail park store are always so polite and friendly. The lovely lady with a Northern Irish accent rushed to the tills when she coild see a queue had formed. I cant fault this store for customer service.
The staff go above and beyond I couldn’t find peanut butter treats for my very special and spoiled dog the lovely lady who served me went and got me an assortment I bought the lot all the staff no matter where you shop at jollies no matter what store they are always fantastic 🥰🌟🌟🌟🌟🌟
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