Jollyes The Pet People - Leeds Reviews 773

TrustScore 5 out of 5

4.8

Jollyes Petfood Store, Unit 9, Tulip South Retail Park, LS10 2BB Leeds, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Jollyes is a regular stop for us. The staff are so helpful and knowledgeable. One of our dogs has allergies,so we need to be careful what we buy.

Company replied

Rated 5 out of 5 stars

Staff were all welcoming.All of them had a good sound knowledge of pets.Advised and gave me choices with no pressure just common sense.Plenty of space to walk round tidy store. Excellent range of pro... See more

Rated 5 out of 5 stars

I have had a few purchases now from the tulip south park shop Leeds firstly a fish tank which is fantastic and the price was brilliant. The staff at this shop are so helpful and friendly ☺️ I would... See more

Rated 5 out of 5 stars

Found everything I needed. Gentleman who served me was knowledgeable & helpful, explaining all the price reductions, which are helpfully detailed on my receipt, also helped carry my purchases out to m... See more


Company details

  1. #135 of 266 best companies in Pet shop
  2. #2 of 5 best companies in Pet Groomer
  3. #68 of 155 best companies in Pet Care Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Jollyes Petfood Store, Unit 9, Tulip South Retail Park, LS10 2BB, Leeds, United Kingdom

  • 0113 2712 745

4.8

Excellent

TrustScore 5 out of 5

773 reviews

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Rated 5 out of 5 stars

Jollyes is a regular stop for us.

Jollyes is a regular stop for us.
The staff are so helpful and knowledgeable.
One of our dogs has allergies,so we need to be careful what we buy.

24 January 2026
Jollyes The Pet People - Leeds logo

Reply from Jollyes The Pet People - Leeds

We're happy to hear that Jollyes is one of your regular stops. It's great to know our team's knowledge and assistance are helpful, especially with your dog's allergies. Thanks for your feedback.

Rated 3 out of 5 stars

The options are really good however…

The options are really good however most of the items are cheaper from Amazon, when I first started as a member I received weekly vouchers then after a few weeks after nothing, so its cheaper and easier to use Amazon

15 March 2026
Jollyes The Pet People - Leeds logo

Reply from Jollyes The Pet People - Leeds

Thank you for you review, we are happy that we have a good range of items for you. We try to be as competitive as we can when it comes to pricing so I will make sure to pass your feedback on. You can receive 1 stamp per day for a spend over £10 in store. If you get 5 stamps, you will receive a £2 voucher to use in store.

Kind regards,
Jollyes Customer Care

Rated 5 out of 5 stars

Quick stop

On my visit today it was nice to benefit from some store offers. The staff are lovely and always very helpful.

28 February 2026
Rated 5 out of 5 stars

I have had a few purchases now from the…

I have had a few purchases now from the tulip south park shop Leeds firstly a fish tank which is fantastic and the price was brilliant. The staff at this shop are so helpful and friendly ☺️ I would certainly recommend jollys at tulip south park Leeds and there app is very good to 5 stars ⭐️⭐️⭐️⭐️⭐️

13 February 2026
Rated 4 out of 5 stars

Products

I can usually get all the products I require, however I was not able to purchase everything I needed due to staf restrictions, as there was not a registered member of staff for me to be able to purchase Advantage flea treatment and your new app
does not work properly even though the member of staff serving tried their best to help me, also I was unable to use my vouchers against my purchase because of this.

26 January 2026
Rated 1 out of 5 stars

Terrible website

Terrible website
Have been trying for 3 days to place click and collect order. Still no luck, going back to pets at home

22 January 2026
Unprompted review
Jollyes The Pet People - Leeds logo

Reply from Jollyes The Pet People - Leeds

We are so sorry you've had trouble placing your click and collect order. We appreciate your feedback and will look into this right away.

Rated 5 out of 5 stars

Excellent staff

The staff at Tulip Retail park store are always so polite and friendly. The lovely lady with a Northern Irish accent rushed to the tills when she coild see a queue had formed. I cant fault this store for customer service.

27 December 2025
Rated 5 out of 5 stars

The staff go above and beyond I…

The staff go above and beyond I couldn’t find peanut butter treats for my very special and spoiled dog the lovely lady who served me went and got me an assortment I bought the lot all the staff no matter where you shop at jollies no matter what store they are always fantastic 🥰🌟🌟🌟🌟🌟

3 January 2026

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