We love this store my daughter and I visit regularly. The staff are friendly and knowledgeable and the store manager is AMAZING. I dont know what we would do without his advice and guidance. My daught... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good Knowledgeable staff, Jollyes own brand dog food lifestyle range seems to have cured my dogs upset stomach and even better he's happy to eat it, he's always been a really fussy eater. Expensive fo... See more
There is always a large selection of products, we always manage to get what we need & more. The staff are always there to help if needed. We use lifestages products for our 3 dogs, varying from 3 m... See more
I came into your shop looking for something I could give my elderly cat for cystitis. On arrival a young assistant ask if I needed help. She told me about a product called cystease and also about the... See more
Company details
- #133 of 262 best companies in Pet shop
- #2 of 5 best companies in Pet Groomer
- #65 of 155 best companies in Pet Care Store
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
West Denton Retail Park, West Denton Way, NE5 2NF, Newcastle, United Kingdom
- 01912 867589
4.8
Excellent
882 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff alot of products to…
Very helpful staff alot of products to chose from
3 February 2026
Always great value for the dogs treats…
Always great value for the dogs treats and food. The staff are always friendly and helpful
29 January 2026
Purchase of a rufus and Rosie dog coat
Thankyou to the kind salesperson who served me. Her attentiveness was second to none. The little coat i purchased was a great fit and great value 👌
28 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Where has selection gone
Stopped selling barking dogs dog kibble very few known dog kibble in 2k bags all large I ended up spending £50 on last large bag and was told if I travelled to Hartlepool store I may be able to get it - I was in Westerhope store- I will not be using Jollies now as they do not meet needs of my dog
25 January 2026
Reply from Jollyes The Pet People - Newcastle
We appreciate you taking the time to share your experience. We're sorry the Westerhope store didn't have the dog kibble you needed and that the bag size was unsuitable. We'll look into our stock and options.
Superb range of products
Superb range of products, brilliant staff, a lovely shop for anything needed for Dogs and Cats, cannot find fault with anything, 10/10
24 January 2026
Lovely professional helpful people
17 January 2026
Friendly and helpful staff
Friendly and helpful staff. Nice store at West Denton. NE5.
12 January 2026
Excellent service and very friendly and…
Excellent service and very friendly and accommodating staff
10 January 2026
The vet we saw was understanding about…
The vet we saw was understanding about our nervous dog
12 December 2025
The store was very tidy staff were…
The store was very tidy staff were excellent so polite and courteous and a fair few bargains too
6 January 2026
Always well stocked
Always well stocked, staff are friendly and helpful my only bug Bare offers in store are becoming more expensive now I have to buy 14 raw meats to get 2 free prices slowly creeping up.
2 January 2026
Best Pet Store Ever!…
We love this store my daughter and I visit regularly. The staff are friendly and knowledgeable and the store manager is AMAZING. I dont know what we would do without his advice and guidance. My daughter rescued a 2 year old red fox labrador last year and we have struggled to get a food that is right for him. We visited Jollyes asked for advice from the store manager and he pointed us in the right direction he is always busy but never too busy to stroke your dog or advise you. Way better price wise and range wise than other large pet stores too!
3 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.