Jollyes The Pet People - Portsmouth Reviews 

214
TrustScore 4.5 out of 5

4.6

Unit 2, Portsmouth Retail Park, Binnacle Way, North Harbour, Portsmouth, Hampshire,, PO6 4FB Portsmouth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very informative about the changes being made to the pet club . I would also like to say I use Jollies for all my pets needs, I have always found the staff there very helpful and always happy to hel... See more

Rated 5 out of 5 stars

Team member knowledge, products available, deals and length of time I had to queue. The only slight criticism and it isn’t sufficient to lose a star is that there was so much stock on the displays t... See more

Rated 4 out of 5 stars

The overall experience was fine. I am a mobility scooter user and, whilst I find access around the shop was good, the checkouts are a different matter. There were product bins at the counter making... See more

Rated 5 out of 5 stars

Amazing helpful staff and a bonus to use our rewards to receive a discount on a cat tower! What welcoming friendly staff at Northarbour Jollyes. Thankyou from Portsmouth Cats Cat Rescue.


Company details

  1. #133 of 262 best companies in Pet shop
  2. #2 of 5 best companies in Pet Groomer
  3. #65 of 159 best companies in Pet Care Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 2, Portsmouth Retail Park, Binnacle Way, North Harbour, Portsmouth, Hampshire,, PO6 4FB, Portsmouth, United Kingdom

  • 02392387782

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(214)

9,283 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An abundance of Natural Food

Helpful information from staff,lot of choice for Dog food, especially natural foods.

25 April 2026
Jollyes The Pet People - Portsmouth logo

Reply from Jollyes The Pet People - Portsmouth

We're so glad you found our staff helpful and appreciated our wide selection of natural dog foods! Thank you for your kind words.

Rated 5 out of 5 stars

Always make to feel welcome

Always make to feel welcome! Me and my big puppy! The staff are amazing, they know what they are talking about and they are kind and friendly. The store has alot to offer and at great prices! Thank you!

13 January 2026
Rated 5 out of 5 stars

A Big thank you !

Friendly staff that were concerned that I'd found everything I was looking for, ( I had ) also good advice on my cat's welfare. A caring bunch of people ! Many thanks !

6 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look