Always attentive staff, checking on tills to serve customers when they are busy restocking. So never have to wait long to be served. Member of the pet loyalty scheme which helps towards cost as usuall... See more
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See what reviewers are saying
Found the store easily enough, good selection of products, went mainly for frozen raw dog food, good variety and range of prices, persuaded to sign up for the club as would get 15% off what she didn'... See more
I visited a couple of weeks ago and was surprised at the range and the reasonable prices but I didn’t need anything at that time. So when I came back, the staff were extremely friendly and helpful, I... See more
Pet sitting a family members dog whilst going away in our caravan so bought a lead and collar in the new Newport store. Picked the dog up, tried the collar on, way too big. Called into the Reading sto... See more
Company details
- #135 of 263 best companies in Pet shop
- #2 of 5 best companies in Pet Groomer
- #68 of 154 best companies in Pet Care Store
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 1B, Reading Gateway, Imperial Way,, RG2 0GG, Reading, United Kingdom
- 01182273600
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Great products with a good range of…
Great products with a good range of items for all pets.

Reply from Jollyes The Pet People - Reading

Reply from Jollyes The Pet People - Reading
Very good especially the grooming lady
Very good especially the grooming lady! So lovely and professional. She deserves a pay rise!!
Great service very pleased with the…
Great service very pleased with the result of grooming and my dog likes going
Always good value
Always good value, very friendly staff and the club rewards are normally very online with items I normally buy.
Many thanks.
Rupert my cockapoo always looks amazing…
Rupert my cockapoo always looks amazing after he has had his groom at Jollyes.
The prices are also very reasonable.
Good prices and friendly service
Good prices and friendly service, with plenty of choices to satisfy my cats.
Lovely lady and my baby had such a…
Lovely lady and my baby had such a great cut , love that place
Great place for all animal products.
Great place for all animal products.
Perfect customer service and always willing to help.
Very reasonable prices 👌
My dog is always happy when I pick him…
My dog is always happy when I pick him up and he likes the groomer. She always gives him a good haircut and she is sensitive to his needs
Shopping at Jollyes is a Great Experience
Great prices. Great service. Great products. Unusually high care and support from staff.
I found the staff at your Reading Store…
I found the staff at your Reading Store happy to help and knowledgeable of the products you sold. I was looking for a dog bowl for short nosed dogs to help my pug reach her food with Buster Collar on.
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