Love the mutibuys, it keeps the cost down per meal and is a lot cheaper than some types of food, We only feed raw and you have a great selection from different companies so that we can mix it up and... See more
Location
Switch locationJollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ Greater London, GB
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See what reviewers are saying
Amazing service manager is incredible. Recommended jolly own duck to help with my dogs allergies. It has been a game changer and my dog is so much better now.. All the staff are polite friendly help... See more
Never use anyone else. Staff are so friendly helpful and nothing is to much. They have carried on working even though it is a nightmare for people to get to my branch Gallows corner and frustrated com... See more
I wanted to leave a review and a thank you as the food brand (K9 Puppy Maxi Dry Food) which was recommended to me by a store associate, was a amazing suggestion. As we have a Cane Corso pup who wasn't... See more
Company details
- #135 of 266 best companies in Pet shop
- #2 of 5 best companies in Pet Groomer
- #64 of 154 best companies in Pet Care Store
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ, Greater London, United Kingdom
- 01708 375 115
4.7
Excellent
743 reviews
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they lied on the day by saying “the head vet said I wasn’t well and was not attending” so I had wasted my journey
They wouldn't take a booking then when I got HQ of jolleys do it.. they lied on the day saying the head vet said I wasn’t well and was no attending so I had wasted my journey I cancelled appointments and meeting to make that visit all the be unlawfully discriminated twice definitely prejudice and racist I am legally trained and am now in the process of making an example of bad business and am currently doing a documentary on far right extremism which this falls into that category directly. They clearly don’t care about animals or giving a good service to customers. I wouldn’t mind but the fact it was paid for I think they didn’t want to do the second one as they wasn’t paid for it. Shocking experience will never use Jolleys again.
11 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I returned a pack of Sheba cat food…
I returned a pack of Sheba cat food after it caused my cat to vomit, explaining that the product was not fit for purpose. I was surprised to be told that refunds are only offered on “Jollyes” branded products. That response felt dismissive and not in line with consumer rights. I had to explain I have been a customer for 8 years to get my refund.
This is poor customer service and an unfair approach to genuine product issues. I’m seriously reconsidering whether I’ll continue shopping here.
10 February 2026
Unprompted review
Reply from Jollyes The Pet People - Romford
We're sorry to hear about the issue with the cat food and your refund experience. We aim to provide excellent service, and we regret that we fell short. Thank you for bringing this to our attention; we'll review our policies to ensure a fairer approach for our customers. all return and refund policies can be located below https://www.jollyes.co.uk/i/returns-and-refunds
Everything your pets needs
Great choice of pet food and accessories. Prices are competitive and friendly staff. Always a good money saving offers on
18 October 2025
Lovely pet shop
Lovely pet shop,always have what we need. The employee's are so friendly and helpful.
3 February 2026
Quality of items
Quality of items, price is amazing and staff are always polite and helpful
29 January 2026
I have two German Shepherds
I have two German Shepherds which are quite expensive to keep. I feel if you buy food in bulk you should get a slight discount would help on the dearer brands.
20 January 2026
Great pet store with a wide range of…
Great pet store with a wide range of foods, treat, toys and accessories. All the staff at Romford Jolleys are friendly, helpful and knowledgeable. They all make an effort to make you and your pet feel welcome. ☺️
26 January 2026
First class service
Although there is massive disruption because of Gallows Corner flyover, Jolleys has continued to serve the local population. Well done.
17 January 2026
Its a gem of a petstore
Its a gem of a petstore ! Staff are always super friendly and helpful. Great products at reasonable prices!
13 January 2026
Good service and plesant staff.
Good service and plesant staff.
I purchased a box of 80 Wiskers cat food, when I got home and removed the pouches I found (I believe due to the new packaging process) one of the pouches has split open and the contents leaked into the box. I returned to the store and after explaining the problem was given a refund.
13 January 2026
Great selection and helpful staff.
11 January 2026
Lady who me was very helpful and she…
Lady who me was very helpful and she took her time to find my details on the system.
29 December 2025
Great service from lady on the till
22 December 2025
Fantastic staff
Fantastic staff, they are so friendly and helpful, my dogs fave place to go
24 December 2025
The staff are friendly and helpful
The staff are friendly and helpful. Good selection of toys, food and treats.
7 December 2025
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