Richie & all the staff @the Runcorn store are all very helpful, pleasant & friendly, they all go out of their way to make sure you get what you want & what you went for, even their expert advice on ce... See more
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See what reviewers are saying
Was recommended Jollyes by a friend and wasn’t disappointed. Visited Friday 29th August 2025 and received excellent customer service from a lovely young lady. When buying a Bully Billow harness and l... See more
Our 6 yr old Llewlyn setter is an extremely fussy eater. He has also been recently diagnosed with PLE (protein loosing enteropothy) but he also has to have a low to medium fat diet aswell as a single... See more
The staff are always so friendly, helpful and approachable. They make sure that you find everything that you need. I personally find the store feels like it's a Family run business atmosphere and th... See more
Company details
- #135 of 266 best companies in Pet shop
- #2 of 5 best companies in Pet Groomer
- #68 of 155 best companies in Pet Care Store
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Trident Retail Park, Halton Lea, WA7 2FQ, Runcorn, United Kingdom
- 01928 751288
4.8
Excellent
926 reviews
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Reply from Jollyes The Pet People - Runcorn
We're happy to hear that our staff provided helpful advice and listened to your needs. We appreciate you taking the time to share your positive experience!
Absolutely pathetic 😒 trying to call…
Absolutely pathetic 😒 trying to call the landline number 🙄 , may aswell not have one, its either the busy signal or they just cut you off, oh 😳 how helpful, not!!
7 April 2026
Unprompted review
Reply from Jollyes The Pet People - Runcorn
I am sorry to hear that you could not get through to the store phone line. If you would like to call our customer care team on 01992 703010, we can assist you.
Kind regards,
Jollyes
Friendly helpful staff
I can’t always reach the items I want as I’m in a wheelchair but there’s always friendly staff on hand ready to help.
I can always ask advice from the staff, nothing is too much trouble.
Jolleys is my go to store for my dogs needs.
24 February 2026
Disappointed this time
I visited to purchase s large bag of dog biscuits bones which you have always previously had in stock. This time there were no large packs, just small bags which was disappointing. Hopefully large vans will be back in stock soon.
20 February 2026
Reply from Jollyes The Pet People - Runcorn
We are sorry to hear the product size you wanted was not available at the time of your visit. We are actively working on improving our stock availability so your feedback is very appreciated.
Kind regards,
Jollyes Customer Care
Very helpful staff
6 February 2026
Staff are always extremely helpful
Staff are always extremely helpful. Great choice of products at good prices
30 January 2026
Wouldn’t go anywhere else
Great staff
Great prices
Love coming here sometimes we come and just browse
Wouldn’t go anywhere else unless absolutely necessary
24 January 2026
Always great choice of raw foods
20 January 2026
Lovely staff member
Lady who served me and my daughter was so lovely and friendly was able to chat briefly whilst paying and made us feel welcome.
17 January 2026
The assistant helped me to try on a…
The assistant helped me to try on a coat for my dog, who loved the fuss. She was very friendly and helpful.
14 January 2026
Great choice of products at good…
Great choice of products at good prices. Staff friendly
15 January 2026
Staff always friendly and helpful. We go in every month to buy our pets food.
Staff always friendly and helpful.
8 January 2026
Lippy
They always have everything i need at a reasonable price. The staff are always very helpful.
30 December 2025
My dogs always eat their own brand…
My dogs always eat their own brand food. The recipe recently changed and they enjoy it even more. Staff always carry the boxes out to my car on request.
28 December 2025
Very helpful
19 December 2025
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