Jollyes The Pet People - Tonbridge Reviews 593

TrustScore 4.5 out of 5

4.6

Jollyes Petfood Store, Unit 1A, Cannon Lane Retail,Cannon Lane, TN9 1PN Tonbridge, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Having Jollyes a 5 minute drive away is amazing but what makes it even better is that they have a good range of raw and natural dog food in a good selection of different flavours which keeps or dog ha... See more

Rated 5 out of 5 stars

Went into the Tonbridge store today as i bought a sack of K9 but the wrong one - only discovered it was the wrong one when i opened it. They exchanged it straight away no problem, i really didn't expe... See more

Rated 3 out of 5 stars

Never a good selection of whimzee chews anymore , plus so much more expensive than pets at home that it makes the distance and difference in price worth the lengthy journey to that store instead of t... See more

Rated 5 out of 5 stars

We had looked in 3/4 other local stores for a bird cage we could pick up the same day as well as other bits for our new pet budgies and no where but Jollyes had a great range that we could view and bu... See more


Company details

  1. #135 of 266 best companies in Pet shop
  2. #2 of 5 best companies in Pet Groomer
  3. #68 of 155 best companies in Pet Care Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Jollyes Petfood Store, Unit 1A, Cannon Lane Retail,Cannon Lane, TN9 1PN, Tonbridge, United Kingdom

  • 01732 369 568

4.6

Excellent

TrustScore 4.5 out of 5

593 reviews

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Rated 4 out of 5 stars

Friendly & helpful staff

It was easier when the discounts
were automatically added to my account

24 February 2026
Jollyes The Pet People - Tonbridge logo

Reply from Jollyes The Pet People - Tonbridge

We are glad to hear the team in the store you visit were friendly and helpful.

We will ensure to pass your feedback on regarding our Pawclub accounts to the appropriate team.

Kind regards,
Jollyes Customer Care

Rated 5 out of 5 stars

Great large pet store

I primarily buy food for my dog.

Great variety of stuff and at a good price.

Staff were helpful and always pleasant. I take my dog in with me and she is always welcome in the store.

Great alternative to pets at home.

22 February 2026
Rated 5 out of 5 stars

The staff are helpful and friendly and…

The staff are helpful and friendly and when i asked a question they answered it and helped me with my query i had about putting my dog onto natural uncooked meat diet ,since he has been on the meat he is more healthier coat is in better condition and his stomach is much better since being on this natural food would recommend and the staff will be willing to answer any questions you have

3 January 2026

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