Vet made our young dogs feel at ease. Appreciated the health check before giving them their vaccinations which the dogs barely notice! I liked being able to book our appointment on line although it... See more
Location
Switch locationJollyes The Pet People, Factory B, Tower Lane, BS30 8XT Warmley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff are always polite, friendly and knowledgeable when I've needed advice. Good prices and quality goods.
Visited the store to purchase my cats favourite toy. Could not see it in stock, Bethany was super helpful in sourcing the toy for me, she went above and beyond to assist me. All the staff are extreme... See more
Company replied
We have been regular customers of Jollyes. Recent store changes are a big negative. No longer are they selling loose dog biscuits WHY? They were always popular. We feed K9 food to our dog. Changes i... See more
Company replied
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes The Pet People, Factory B, Tower Lane, BS30 8XT, Warmley, United Kingdom
- 01174569070
4.8
Excellent
946 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Decent choice of pet food for the size…
Decent choice of pet food for the size of store. Friendly, helpful staff and good offers.
17 March 2025
Very helpful staff
Member of staff really took the time to answer all of our questions regarding flea treatments on offer. Thank you
22 March 2025
The male assistant was very helpful in…
The male assistant was very helpful in pointing out bland dog food for our sick pet, who had a very recent operation. The chap serving at the till was also polite and helpful when showing me the inflatable dog collar. Thank you.
21 March 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I feel you lack in the sale of pet bird…
I feel you lack in the sale of pet bird products not much choice and often have to go online to buy for my Bird, it is good to go to a store and see what you can get, the store is based on Cats and Dogs mainly.
16 March 2025
Reply from Jollyes The Pet People - Warmley
Good morning,
We appreciate your feedback and understand your frustration with the limited selection of pet bird products. We strive to provide a diverse range of products for all our furry and feathered friends, and we're always looking for ways to improve our offerings. We will take your feedback into consideration as we plan future inventory.
Kind regards
Jollyes
keep changing pricing method
hi one price displayed vat added at till acording to your reply vat inclusive
17 March 2025
Reply from Jollyes The Pet People - Warmley
Thank you for leaving your review. We are sorry to hear that you have been unable to purchase the usual food for your pet. Please note that we also offer home delivery to most parts of the UK via our website jollyes.co.uk.
Our shelf prices include any applicable VAT however if you would like to discuss this further we kindly ask that you contact our customer service team via email to help@jollyes.co.uk
Staff they are all really helpful
Staff they are all really helpful, friendly and polite.
14 March 2025
Jollyes
Always able to purchase everything I want. Weither food, toys, treats or poo bags. Everything under one roof & staff are always friendly & helpful.
10 March 2025
Very helpful young man and helped me to…
Very helpful young man and helped me to the car with a large bag of dog food
14 March 2025
Really helpful when I purchased a k9…
Really helpful when I purchased a k9 dog harness and also helped get food from above my reach also took to car for me thank you.
13 March 2025
Found what I wanted and served politely…
Found what I wanted and served politely and efficiently.
11 March 2025
The young girl was fantastic she was so…
The young girl was fantastic she was so helpful
6 March 2025
Happy to help staff and special offers…
Happy to help staff and special offers on dog food
4 March 2025
Very helpful
21 February 2025
Staff member was really helpful in…
Staff member was really helpful in fitting a harness on my dog, brilliant service 👏
23 February 2025
Has a wide range of products fir all…
Has a wide range of products fir all animals, also has a self service for the bird food unique to Holly's.
22 February 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.