Jollys Jewellers Reviews 

1,189
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt delivery and stunning product quality, highlighting how beautifully items are packaged, securely shipped, and presented upon arrival. Consumers also appreciate the highly responsive and genuinely helpful customer service, noting that staff members communicate clearly, answer inquiries fast, and assist efficiently with custom requests and resizing. However, some people mentioned wanting even more detailed information available online about the items, such as specific historical details, comprehensive gemstone sizes, or exact creation dates. A few other people also noted experiencing occasional ordering mistakes or needing size adjustments shortly after receiving their purchases.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with items that match their online... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the quick response... See more

Quality

Customers expressed great satisfaction with the amazing quality and condition of the items. Reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery service, expressing strong satisfaction with the prompt... See more

Order

People report positive experiences with order, highlighting remarkably fast shipping and next-day deliveries.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong size ring & emailed asking if the size could be amended before shipping the product, as opposed to having to return & exchange. Director emailed back promptly, advising it would be... See more

Rated 5 out of 5 stars

First time using Jollys, brilliant all round. Used there layaway system was meant to be paid over 6 months but managed to pay off over 2. Received order the following morning and was absolutely impres... See more

Rated 5 out of 5 stars

Product as described. Sizing very good. Quality was outstanding. Delivery was within a day of ordering. It was for our forty eighth wedding anniversary. Wife was stunned. Many thanks for such a beauti... See more

Rated 5 out of 5 stars

Well presented packaging and fast, secure delivery, thank you. Prefer seeing actual 'photos of the items, and would like as much info' as possible, eg carat weights/sizes etc of metals & gemstones.


Company details

  1. #4 of 285 best companies in Jewellery shop

Information provided by various external sources

Jollys Jewellers are a family run chain of jewellery shops and jewellers who are specialists in fine antique and vintage jewellery. Our jewellery stores are based in Mansfield, Nottingham and Ilkeston.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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5.0

All reviews

(1,189)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5-Star All the Way

I can't say enough wonderful things about Jollys Jewellers! I've made several purchases and have been thrilled with every one of them. I requested a video viewing/live chat and Ashley always got back to me straight away to set up a time. Seeing the items on a model helped me tremendously in making my selections and all of my questions where thoroughly answered. No pressure, lots of patience, and they were very happy to try on as many pieces as I needed to see to compare what I was looking for. I will definitely be buying from Jollys again and highly recommend them. 5-Stars all the way!

27 September 2024
Rated 5 out of 5 stars

Great company

Great company, video call was helpful. Exactly what I was looking for! Fast delivery too.

3 September 2024
Rated 5 out of 5 stars

First class all the way

Tom and everybody couldn’t do enough to help me purchase my wedding band. The process from start to finish was flawless, I have an amazing ring which was despatched immediately. I was slightly nervous from making quite a high purchase without seeing the ring, but I soon realised I had nothing to worry about because Jolly’s customer service is first class. I’m thrilled to know where to go back to for future purchases. To top it off, the ring needed re-sizing and Tom did this complimentary! Well done, it’s so nice to come across a good business with proper old fashioned customer service : )

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Great 5* experience

Great experience. Top notch communication and assistance buying the right gold chains. Great stock. Super delivery timescales. Good website to find your exact items. Bought three items. Highly recommend this jewellers.

13 August 2024
Rated 5 out of 5 stars

Great company

Prompt delivery and beautiful item, however had to return as unfortunately too small.
The return process was handled swiftly with my refund processed in a few days. Would recommend

2 August 2024

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