I placed an order at JOLSE for three cosmetic products totaling $66. The package was shipped from Korea and arrived quite fast — in about 10 days, which was a positive point. At first, the prices... See more
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See what reviewers are saying
Great overall experience for a first-time purchase from Jolse. I was initially sceptical about ordering from a different site than where I usually get my K-skin care but I'm pleasantly surprised. The... See more
I have had positive experiences with this retailer thus far but haven't had to deal with lost packages so cannot comment on that, my sympathies are with you if your product has been lost! They ha... See more
Yes, it'll take a month or more but they generally have the best prices for a lot of products. They generally just provide a product description from the manufacturer, so many items just say (hi... See more
Expired products, extremely slow shipping, and a fake product!
The reason you see so many positive reviews for this company online is because they pay per review. They insist that their products are genuine but I received a fake mud mask and when I contacted them I was told I could PAY to ship it back to them. They refused to look at my pictures and one customer service rep even condescendingly suggested that I was confused because the brand had recently changed its packaging - an item that I regularly use (so am aware of package changes) and have received straight from Korea from a friend! They didn't get back to me until I escalated the case to PayPal, and even when they did they ignored all my photo proof of the OBVIOUSLY fake product and my requests to correspond through PayPal.
Unfortunately PayPal no longer offers protection for cosmetics as they say they "can't conclusively authenticate them", and their (Jolse) customer service is a joke who warned me against posting a review of my experience! Even the PayPal rep I spoke to was disgusted by their behaviour and said she would avoid them.
Not worth the stress ladies!
23 March 2017
Unprompted review
Great overall, but receive out of date products sometimes...
Jolse has a great range of products and a lot of shipping options. Packages usually take about 2 weeks to arrive (to the UK), which I'm fine with. The prices are also reasonable compared to other online AB shops.
However, what I don't like is how some of the products I receive are out of date! It's really disappointing to order skin care products that could do just the opposite from being expired.
5 April 2016
Unprompted review
AMAZING
This is such a good webshop for Korean skincare and makeup! Their prices are real low, they often do sales, have a decent variety of products, they have free shipping, pack the package safely and are generous with their free samples. Love them!
31 May 2015
Unprompted review
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