Jones Robinson Reviews 603

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professional, friendly approach, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers were dissatisfied with the service, citing concerns about compliance, tenant welfare, and overall professionalism. These individuals mentioned issues such as concerns regarding tenant welfare, failures in tenancy management, and an unhelpful response to formal complaints.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the team for being supportive,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's communication,... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick, effective, and timely... See more

User experience

Customers consistently report positive experiences with the service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve had consistently great experiences with Jude from Jones Robinson Estate Agents, who carries out our property inspections every few months. She is always friendly, approachable, and professi... See more

Company replied

Rated 5 out of 5 stars

Very easy to sell our house with jones Robinson (Lambourn). Toyah was brilliant in supporting us with everything we had to do and the whole process was very clearly communicated. The entire team is... See more

Company replied

Rated 5 out of 5 stars

We recently bought a house in Lambourn and had the absolute pleasure of working with Toyah throughout the process. From start to finish, she was professional, responsive, and genuinely committed... See more

Rated 5 out of 5 stars

Jones Robinson were from start to finish professional, very helpful and gave good advice. They stayed in regular touch throughout both my sale and purchase, always responding to my emails and phone... See more

Company replied


Company details

  1. Estate Agent

Written by the company

Estate agents and letting agents in Newbury, Lambourn, Marlborough, Devizes and Didcot. Book a free, no obligation property valuation today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

603 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We recently bought a house in Lambourn…

We recently bought a house in Lambourn and had the absolute pleasure of working with Toyah throughout the process. From start to finish, she was professional, responsive, and genuinely committed to helping us find the right home.

Toyah made what can often be a stressful experience feel smooth and manageable. She was always available to answer our questions, kept us updated at every stage, and went above and beyond to ensure everything stayed on track.

Her friendly approach, attention to detail, and dedication really stood out. We felt supported the entire time and couldn’t be happier with the outcome.

Thank you, Toyah, for helping us find our new home, we truly appreciate all your hard work! Alexandra &Gabriel Calin

1 May 2026
Unprompted review
Rated 5 out of 5 stars

My recent communications with Poppy…

My recent communications with Poppy have been informative, professional, polite and customer focused. Poppy is a credit to the agency.

27 April 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much Paul, we were so pleased to be of assistance!

Rated 5 out of 5 stars

Really smooth process from start to…

Really smooth process from start to finish. Big shout in particular to Paul Evans- agents earn their money during the sales progression process and Paul did just that. Kept us informed and calm at all stages of the process. Would use again!

24 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you, Will - we really appreciate you taking the time to post this kind review for Paul!

Rated 5 out of 5 stars

Jude came to inspect my property and…

Jude came to inspect my property and was absolutely lovely throughout. She was professional, respectful, and very approachable, making the whole experience smooth and stress-free.

28 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much Casey, we were so pleased to be of assistance!

Rated 5 out of 5 stars

Thankyou to the whole team at the Lambourn Office

We have found the whole team at the Lambourn office very friendly and professional. They were helpful with queries, regular updates or just help in general with regards to the sale of our Property. We would highly recommend Jones Robinson Lambourn for selling a property.

28 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Very easy to sell our house with jones…

Very easy to sell our house with jones Robinson (Lambourn). Toyah was brilliant in supporting us with everything we had to do and the whole process was very clearly communicated.
The entire team is very supportive and friendly and we would 100% use them again for any buying or selling.

27 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Very friendly and accommodating

Very friendly and accommodating. I was laye due to traffic but Jude was not phased. Informative viewing and Jude was great.

27 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Very professional and friendly special thanks to Kerry

Upon stumbling on a property to rent on Rightmove I contacted the agency and Kerry butler assisted me throughout the while process, this lovely lady listened to what I needed and sent us a lot of properties to look at so lucky to have stumbled on her very professional and friendly

23 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Daniel was very friendly and helpful…

Daniel was very friendly and helpful showing us around prospective properties to rent. Application process clear and well documented.

25 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Rhys! We really appreciate it!

Rated 5 out of 5 stars

Poppy - Newbury and Thatcham

Poppy was very professional and helped me view the flat within a day of calling!

The property is everything I've been looking for, the next process was handled very quickly and efficiently.

If I could give more stars I would ✨️

10 April 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

An easy experience thanks to Jones Robinson

Start to finish Lambourn Jones Robinson supported us with our house sale with care and were always there when we needed them. They made potentially stressful process straight forward and as stress free as it could be. Toyah was also always happy to help me when dealing with our sellers estate agents and solicitors which took a huge weight off my shoulders! Thank you so much

24 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you for taking the time to post this review, Zoe and Jack! Toyah has loved being of help.

Rated 5 out of 5 stars

Jude Buckley came out today to look at…

Jude Buckley came out today to look at the house. She is very kind and pleasant, does an amazing job and very professional. Would highly recommend

23 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much Sarah, we were so pleased to be of assistance!

Rated 5 out of 5 stars

First time buying made simple

We’d like to shoutout Archie and Seb for helping us buy our first home. We’d like to apologise about the delay in doing this review, it’s busy being homeowners ! We can’t believe we moved in over 2 months ago, the team at church Robinson made our buying process so easy and stress free. From my first conversation with Archie on the phone who explained the processes and booked in our viewing to Seb who showed us round the house. They both made us feel very comfortable and got the buying processing of to a flying start. Couldn’t recommend Church Robinson more - big thank you! Jasmin & Patrick

20 February 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Jas! We really appreciate it!

Rated 5 out of 5 stars

Jude came to do a property visit

Jude came to do a property visit, she was quick, efficient and friendly, and also let me know beforehand when she was arriving so I could work the visit around my dog.

21 April 2026
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Jude will really appreciate your feedback!

Rated 5 out of 5 stars

I am currently buying a house via Jones…

I am currently buying a house via Jones Robinson in Pewsey and I have been treated with real professionalism and friendliness. They respond very quickly and effectively. The staff I have dealt with have all been very personable especially young Connor.

22 April 2026
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Connor and the team will really appreciate your feedback and are so pleased to be of service!

Rated 5 out of 5 stars

Great service. Professional and helpful.

Jude came to do a house check with us and was very friendly, professional and helpful with any questions we had. We have two pretty boisterous dogs and she handled them really well.

21 April 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you, Jen. Jude has loved being of help!

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Jones Robinson. Jude Buckley was professional, helpful and a pleasure to deal with throughout. She made the process feel straightforward and well managed.

21 April 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you, Matt - we really appreciate you taking the time to post this kind review for Jude.

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