While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Bought a limited edition fallout soda and when it arrived it was leaking, iv been trying to get ahold of the company for over a month now to fix this and have had no response, so disappointing
I had purchased special soda in November as a Christmas gift. It was supposed to ship mid December and I was to receive it before Christmas. It was a special gift. The product never arrived so I had to purchase something else for the person who was celebrating the holidays with us. I sent an email to Jones Soda demanding they give me a refund and at that time the item still had NOT shipped out. I went today to see if they refunded my money they did not. I see they are shipping it out with a date of January 7th. I have no use for this product anymore. Really upset with the lack of professionalism.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
