'Just wanted to say thanks for your recent cover support. Also, 'thought I'd include photos of the outdoor shower I built for my wife and I. We live in the forest with great "green leaves privacy." Yo... See more
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Based on these reviews
My wife is amazed by the “Gottago”! Never thought she’d be comfortable “doing what bears do in the woods”. High tech, and extremely well made, I really appreciate the height of the unit. Customer s... See more
As the years go on, I'm owning more Joolca products. The Hottap v2 makes multi-day camping more bearable. The GottaGo makes night trips to the bathroom a breeze, especially for older person with bad k... See more
We had our Joolca water pump fail during a two-week camping trip, which was definitely frustrating. However, what really stood out was Joolca’s outstanding customer service. Even though our pump was... See more
4.5
Excellent
167 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Wow was so excited to try this
Wow was so excited to try this, pump did not work, After many confusing and repetitive emails, and after sending a video, was told pump does not work and another would take six weeks, geeeez no thanks
21 April 2023
Unprompted review
Reply from Joolca
Hi Beth,
I'm really sorry to hear about your experience with the pump and for the lengthy replacement timeframe! I can understand how disappointing it would be when something doesn't work, especially when you are excited to try it out. This is definitely not the kind of experience we want for you or any of our customers.
I'm also sorry for the late response. We’ve just set up our Trustpilot account, but I still wanted to reach out to you. Even though your review is over a year old, I want you to know that we've learned from this and now forecast better so that we can keep ontop of stock.
Again, I'm very sorry for your experience. If you did want to give us a go again, please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot," and I'll work something out for you.
Thank you again for your honest review, and I hope to hear back from you.
Warm regards,
Emre
JOOLCA HOTTAP RANDOMLY TURNING OFF
JOOLCA HOTTAP RANDOMLY TURNING OFF, ALL JOOLCA CRITERIA MET. NO WIND, NOT HEATING ABOVE 37C AND STILL RANDOMLY GOES OFF. THE SO CALLED SERVICE DEPARTMENT WANTS A VIDEO OF THE SET UP. NOT EVERYONE HAS A MOBILE PHONE OR TECHNICAL NO HOW TO CREAT VIDEOS AND PUT THEM ON THE INTERNET. BE WARNED PEOPLE, TO GET THE SERVICEABLE ITEM YOU PAID FOR YOU HAVE TO JUMP THROUGH ALL SOUGHTS OF HOOPS RATHER THAN TAKING RESPONSIBILITY THEM SELVES.
19 January 2023
Unprompted review
A lot of hype about customer service, but none
I ordered an ensuite double on 30th September, never received it for weeks, so after back n forth with Joolca, told them to arrange for it to be returned to them and I can have a refund, as we were going away late October. Joolca said that would be fine. Now, you will get numerous emails asking how the customer service was, and I do mean numerous. The item got returned to Joolca head office on the 8th November, asked for them to confirm, said it would take 2-3 days and a refund would be issued. It is now the 12th November, still no money refunded, am out of pocket for new tent, plus the $269 I paid for Joolca. Their customer service is to constantly bombard you with emails, but with no resolution and no money returned to me as a customer. I will be going to Consumer Affairs on Monday, as this is almost 2 months.
30 September 2022
Unprompted review
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