Excellent support - the sales / support went above and beyond to make sure I could get what I was after. Really impressed!
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Fantastic bumbells and weight rack. Had an issue with the incorrect rack size and customer services were out of this world. 5*, 10/10, Fabulous. Replaced next day, ready built, easy collection, quick... See more
Great high quality products and customer service second to none. My wife ordered a dumbbell rack that arrived with a damaged plastic end cap. I received a reply the very next working day confirming a... See more
We ordered a selection of 6 of the neoprene kettle bells. They arrived several days after their scheduled delivery date confirmed by phone call. After first missed date, I chased on phone for sever... See more
Company replied
Company details
Written by the company
Jordan Fitness supply commercial gym equipment & functional fitness products worldwide. UK based, we specialise in premium free weights (dumbbells, barbells, discs), weight benches, rigs & flooring through to plyo boxes, medicine balls & home fitness. ...
Contact info
56 Oldmedow Road, PE30 4JJ, Kings Lynn, United Kingdom
- 01553763285
- marketing@jordanfitness.com
- jordanfitness.com
You should know
4.5
Excellent
226 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I'm very happy with the bar and…
I'm very happy with the bar and weights, they're good quality, easy to use and reasonably priced. They were also delivered within a reasonable time too. No complaints!
11 December 2020
Got a slam ball
Got a slam ball, sandbag extreme and dumbbells as we went into lockdown. Brilliant quality. Great service from the team and via social media
4 December 2020
Unprompted review
I had been looking for dumbbells at a…
I had been looking for dumbbells at a sensible price for months during lockdowns. Jordan Fitness were the only supplier that had dumbbells at a reasonable price. Quality old school dumbbells, delivered swiftly. Thank you so much , they are a great piece of kit for my home training.
4 December 2020
Delivery took 13 ds - even then had to collect it myself out of someone elses bin
Item not delivered!!!! Pay a fortune for delivery too!!!!!
Correction delivery eventually occurred 13 days after ordering. Jordan Fitness sent the item the day after delivery, FedEx their courier, claimed to have delivered the item. They lied. They then said they would attempt re-delivery - yep, of an item they claimed to have already delivered! Second time they left it in a bin but not outside of my address, just another in the village. Ill with covid and in the pouring rain I had to track my parcel down yet again. Contacted Jordan the following day, just an apology no offer to refund the p&p charge after the delay and the fact that I ultimately delivered my own parcel! They are more upset that I left a one star review which they wanted me to revise on the basis I could have a discount - unknown how much mind - off any FUTURE purchase. So Jordan don't lose out here do they? They use a courier that lies and fails to deliver, the customer is the only one that loses out, being made to feel that they lied, waiting 13 days for delivery and then having to collect their own item. This is my first order every from Jordan and my last, so I don't get any pay back for this utter shambles and yet they want me to say yes to a discount off a future purchase? Awful customer service and never again will I purchase from Jordan Fitness.
2 December 2020
Reply from Jordan Fitness
Dear Karen, We’re very sorry for all the hassle the external delivery company have caused but please be aware we did everything we could to resolve this issue as quickly as possible for you. We did dispatch the next day but unfortunately our delivery carrier in your area did not perform – this is not a Jordan team member so we have not had control over this. Although we at Jordan attempted to resolve as quickly as possible (when we noticed you hadent received your mat via this trsutpilot review), on this occasion we have experienced several issues with the delivery company which has been out of our control. This has not happened before and has been raised with Fedex. We can only apologise on their behalf of our carrier for this convenience and are very sorry to hear we have lost you for this reason, which is very much out of our control. We wish you all the best in your recovery.
Great quality and very quick delivery…
Great quality and very quick delivery can ask for no more!
16 November 2020
Not easy to return items
Tried to return item as it doesn’t fit my bar.
Emailed like it tells you to do, over a week later and still no response.
15 November 2020
Reply from Jordan Fitness
Hi Laura,
We're sorry about this - we don't seem to have received your email.
Our service team will be in contact shortly - did you mean to order Olympic Bar collars rather than studio bar collars?
Amazing equipment & very fast delivery.
14 November 2020
An excellent company selling great…
An excellent company selling great products
So good I am awaiting another order
9 November 2020
Great products and rapid…
Great products and rapid service/delivery. Have become my default for my home gym
9 November 2020
So pleased I ordered this pre lockdown
So pleased I ordered this pre lockdown, even better with the pure gym discount! Would have been 5 stars but the delivery service from FedEx wasn’t great. Waited in all day on the scheduled delivery date and it did not turn up, would have been ok with that if they’d let me know they weren’t arriving till the next day.
8 November 2020
Great experience
My experience with this company is fantastic! I have ordered from then numerous times. They have always fulfilled their order and delivered the equipment promptly.
7 November 2020
Quality products and excellent service!
2 November 2020
Great company to deal with
Easy ordering process and quick delivery. I was confused as one dumbbell arrived before the other, I emailed support and got a response in less than two minutes, explaining that they were shipped separately and providing tracking details for the second. 5 star customer service.
1 November 2020
exalant service and products
14 October 2020
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