JosephJames & Partners Reviews 47

l would never buy a car from them, because they dont disclose write offs. Huge premium price

The worst seller on all years we are buying from Auctions in Uk. It is a hard word to descripe this company as a scammer but actually is the most accurate as they sell me a vehicle with too many problems that never wrote on the description. In order to understand how unprofessional they are it was an electric vehicle and they didn't even charge it when I sent someone to collect it. So unprofessional. But the worst from all by far is that they charge too many fees and comissions that you could not imagine (to be honest I had to see it before) but it is hidden in a way so they force you later to pay. Avoid this company at any cost.

Its Scame. Very Disappointing Experience – Hidden Charges & Unprofessional Staff.
I will not be using this auction again.

Avoid – Hidden Charges & Rude Staff
Very bad customer service. The staff were rude and unhelpful when asked simple questions. Instead of explaining properly, they kept saying “it’s mentioned,” even when the information was not clearly advertised.
There were hidden additional charges that were not made clear upfront. The cars are not properly advertised and are not as described. When you raise concerns, they are dismissive and unprofessional.
Overall, a very disappointing experience. I would strongly advise others to avoid this auction.

Very Disappointing Experience – Hidden Charges & Unprofessional Staff
I used to buy from different auctions regularly, but this was by far the worst experience I’ve had.
The staff were rude, untrained, and completely unprofessional in the way they spoke to customers. After winning a vehicle with a bid of £4,500, I was shocked by the constant additional charges. The first invoice was already much higher than expected. After paying that, I was sent another invoice for an additional £1,728 with no proper explanation.
As a trader, this kind of lack of transparency is unacceptable. In the end, I paid £8,200 for a car that was originally bid at £4,500.
When collecting the vehicle, they refused to provide the full logbook and only gave the green slip. The entire process felt disorganized and unprofessional.
At the very least, the auction should ensure their staff are properly trained and know how to communicate respectfully with customers. I will not be using this auction again.

These convicted fraudsters are still at it. 2m in cash seized from their property in 2007. Google them

Additional charges of over £1120 applied once I had paid the auction price of £3500 + £695 admin. fees. This meant I had paid an additional £1815 on the hammer price. When I collected the car, it was filled with bluemold due to rain penetration. The car had many warning lights and was in limp mode. The air conditioning and heating systems didn't work, and the timing chain needs replacing. I paid a total of £6378 for a 2017 Range Rover Evoque, which was little more than scrap

Top class Auction House

Great bidding experience, Highly recommend.

Reminder - avoid at all costs.
Sneaky tactics (cleverly positioned photographs & item descriptions - take a look at any of the other numerous reviews), they try to remove genuine reviews, ridiculous additional fees and even more ridiculous cancellation fees.

Avoid, avoid, avoid.

Abby smith sales consultant was very polite when buying furniture

DO NOT USE STEER CLEAR. LEGAL SCAMMERS.
Bid on rangerover didn't make reserve. Went out country for 10 days after a few days I realised they had dropped reserve I had won it. I called them to say ile sort it when I get back. As soon as I got back I payed them about 3.5k. Then they hit me with another 2700 for storage and late fee's ten said do you know its spare or repairs. they asked me if I want to cancel but it would cost me as much as I've payed allready and I had to do it now. That's when alarm bells rang. I left it and they were really arsy when I asked what's the total they said to late we've canceled sale and wanted another £274 for the privlage. I had payed for vehcle I just owed late fees and storage andnever said i did not want the vehcle just wanted fee's addressing. SCAMMERS. I've been on deep Web doing my research and been looking into the stretton family that run it. Interesting reading just doing a search on their personal addresses only got gingers but will have Billy's and haigs soon and post them if anybody want to try takeing direct legal action.

i wanted to add regarding this bunch of crooks. they got me to write a email to them for me to get out of the auction and this email traps me in every way to try to claim any money back. even though none runner was hidden and the millage on the van was in fact 30,000 more then they advertised the van to have. if i save one person from losing there cash to these legal fraudsters, i won a little bit. the mot was April 2025 with 119.000 miles and i bought the van on may 1st 2025 advertised with 89,000 miles. crooks and in a year or so they will close the company and start another. ibidder should do something to help. shame on them.

Second purchase with JosephJames & Partners and they remain consistent, helpful staff, straight answers, smooth paperwork, I am already eyeing what to buy next.

I secured a Tudor Black Bay for my husband’s 40th with JosephJames & Partners, the team arranged shipping to Australia and kept me updated, everything arrived as planned and the whole thing felt stress free.

Do not use these guys dodgy car auctions everyone who bids with these guys finds their terms and conditions to ambiguous and hidden. Feel sorry for those who have been trapped and suffocated.

I have registered with you back in July and your terms and conditions are very ambiguous. My review is consistent with other reviewers on here.

Excellent service very happy with purchase

SHOCKING SCAMMERS !!!READ THE T&CS FIRST THERE MORE THAN THE CARS YOU BUY

Good experience very happy with my sprinter

great experience thanks for free delivery

Again it's a week since I wrote a review on these people ,they refuse to answer my calls and they have now resigned themselves to get people within their company to give reviews .I spoke to HMRS and a really nice person told me to file a report to them and they will give me a response to my issue on whether they have defrauded the HMRS.BUYERS BEWARE by the way they still haven't commented on this forum, Aidan