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Joslin Surveyors are a team of proffesional surveyors who compile a range of surveys and reports for our clients, which include Rics Surveys, Home Condition Reports, Mortgage Valuations, and Energy Performance Certificates
United Kingdom
Straight forward communication, excellent report that was easy to follow, fully informed from the start about prices and what the surveys entail, and all in all a very quick process. Thank you to Marianne and to Stephen, I would definitely recommend your services.
I found joslin surveyors via a comparison site. I don't think i had pressed submit before I was called and the appointment booked.
Staff were very friendly even when my payment was declined by my bank due to fraud checks.
The survey was completed on Friday and I received the report on the following Monday morning before 9am.
I had a positive experience with this company. They were professional, responsive, and accommodating to my unique circumstances. Their pricing was also more competitive compared to many other surveyors, which I really appreciated. I would gladly recommend their services.
I had a confirmed appointment for an EPC certificate with Stephen Joslin via my constructor 2 weeks ago.
I was expecting Stephen Joslin today (22nd December).
I had confirmation from my constructor yesterday that the appointment was still happening.
Today, there was a no show. I contacted Stephen Joslin to ask why.
He wasn't there, but his office staff said "we're not in your area, so the appointment shouldn't have been booked and we told my constructor this".
"We can rebook you for in 2 weeks time. We can't explain why you weren't told, and it's not our job to tell you we're not coming". Which was just plain rude.
When I then called my constructor to ask why they hadn't let me know Stephen Joslin wasn't coming, my constructor said that Stephen hadn't contacted them since November..
Someone from either Stephen Joslin or my constructor is trying to pull a fast one, and blaming each other.
Either way, BOTH companies should have contacted me directly as a matter of courtesy to say Stephen Joslin wasn't coming and to check I was aware, and rebook an appointment.
Neither did. That's why BOTH are receiving this negative, but honest review.
Neither seemed to be concerned enough to worry about me, despite the cost being paid in advance.
Let's hope this review puts others off taking a chance with Stephen Joslin.
If I could have left zero stars, I would have done. Buyer Beware. 👎
Chris Fox.
Reply from Joslinsurveyors
Dear All, It is very disappointing to have to write a response to a factually incorrect review, which could damage a small business, especially on the 22nd of December, but here we are.
This message is for all to read. We are Joslin Surveyors. Rics Qualified Surveyors. We have also been Energy Assessor 17 years. Today, at 3pm. we received a phone call asking "Where we were, and are we coming?" I shall explain.
We are registered with a number of lead generation websites. The one this review refers to is www.myconstructor.co.uk
We are listed on this site as Energy Assessors. The system works for us as a business by giving dates and areas that we can cover for Energy Performance Certificates, Myconstructor pairs our dates with potential customers.
Myconstructor collect the customers payments, and once the job is completed, they pay us a percentage and keep the admin fee. The system normally works very well.
We were offered this EPC to us on the 15th of December. Unfortunately we were not in the area on the 22nd December (today) and we declined the EPC. We didn't receive any money
Our portal was updated, and the job was not sent through to us. Myconstructor have records of this too.
We have no records of the customer, and Myconstructor is then suppose to cancel the job, and tell the customer.
At 3pm the customer called us direct to find out where we were.
This is an unfortunate issue and I can understand the client's frustration.
We offered our next available date after Christmas. This was not suitable.
At no stage had we previously spoken to the customer, confirmed the appointment, or received any money.
I understand the customer has received a full refund from myconstructor.
We have been in business 17 years, and highly qualified, and regulated by RICS.
Our customer service and standards speak for themselves with over 5000 EPCs completed
We are extremely disappointed with todays issues, and myconstructor not updating the client.
That is their mistake.
However, we are very unhappy that a customer can write scathing reviews, across multiple review websites, creating damaging false accusations about our business, which may impact us moving forward.
I am asking customers to contact us directly, if they are in any doubt if they should work with us in the future, and take this review written by this particular customer on its merits.
We are very sorry we could not attend today, and have raised our own complaint against my constructor. Human error does happen from time to time, and on this occasion it's very unfortunate, but to write numerous reviews damaging our business, for a simple technical error is well, I will let the public make their minds up.
I would appreciate this poor review removed please, and I hope you manage to get your EPC completed swiftly.
Stephen Joslin
Joslin Surveyors
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