I ordered "Astrid" in white/gold when it was on a discount, and I'm completely obsessed with it. The first one I received was faulty, and I contacted customer service, and let me tell you, this is o... See more
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The rails and curtains were as expected. We have subsequently had an issue with Jotex cancelling an order after it was paid for. They provided a refund but the reasoning was very dubious, I think they... See more
Turned out that the windows of my apartment were way too smaller than the curtains I order, but Jotex made Itvery easy to return them with clear instructions of how to do so. I will definitely buy stu... See more
Company replied
I've been using the new set for about 2 weeks now and I really like the color! It hasn't changed at all after washing. The texture is a bit rougher compared to the previous sets I ordered. But this ne... See more
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4.5
Excellent
22k reviews
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Satisfied
I am very happy about the quality and the colour and design of the bedsheets and duvet cover that I bought from Jotex.
11 June 2025
Great customer service
The item I received was unfortunately broken but the customer service was so responsive and good at solving the issue that I would definitely order from them again
30 July 2025
May use AI-assist with repliesRead more
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Unreliable Shipping and Refusal to Take Responsibility
I ordered item #[107-21136390] from Jotex on 16 June with a delivery clearly advertised as “3–5 business days.” The item arrived 9–13 days later (counting business days, even after accounting for weekends and one public holiday). I was not notified of any delay. I missed the event the item was for, and Jotex's customer service refused to acknowledge responsibility or offer fair compensation. The only offer was a 50 SEK voucher, which I consider inadequate given the delay and inconvenience. I am filing a formal complaint due to their failure to honour advertised delivery times, lack of communication, and extremely poor and rude customer service.
27 June 2025
Unprompted review
Reply from Jotex Sverige
Hi!
Thank you for your review.
We have tried to request your details in order to assist you with the matter, but have not received a response.
If you have any questions, you are warmly welcome to contact our customer service at +46 33 22 50 22 or customerservice@jotex.se, and they will be happy to assist you further.
Wishing you a great day!
Maja, the Jotex Team
I received only parts of my order.
28 May 2025
Reply from Jotex Sverige
Hi Greta!
Thank you for your review.
We’re sorry that an item was missing from your order, but we can see that you’ve been in contact with our customer service regarding the missing package and that the issue has now been resolved.
Wishing you a great day!
Maja, Jotex Team
Great customer experience
Fast delivery, approachable customer support and got new components delivered swiftly for a well functioning furniture
29 April 2025
Unfortunately I don’t recommend this…
Unfortunately I don’t recommend this place. I bought blackout curtains from them, on the website it was a beautiful brown colour but when they arrived they were GREY!!! These people are really colour blind. And they also charged me for return when it was their fault.
25 March 2025
Reply from Jotex Sverige
Hi!
Thank you for your review.
It’s of course unfortunate to hear that you received the wrong item.
I have sent you a separate email regarding this matter.
Please check your email.
/Nellie, Team Jotex
i love the sheets and duvets i ordered
i love the sheets and duvets i ordered. i gave one star less because my husband thought they could be a little less rough. More soft.
30 March 2025
Reply from Jotex Sverige
Hi!
Thank you for your review.
We're so happy to hear that you're delighted with your new items!
/Nellie, Team Jotex
Absurd delivery prices and extremely…
Absurd delivery prices and extremely long delivery time
1 April 2025
Unprompted review
Reply from Jotex Sverige
Hi Andreas, thank you for your feedback!
We truly appreciate your feedback regarding the delivery prices and delivery time. Providing excellent service remains our top priority, and your input helps us continue to improve.
I hope you have a great day!
// Filippa, team Jotex.
It was easy to order and it was very…
It was easy to order and it was very fast delivery. I'm happy with my order, it looks like on the pictures.
Thank you!
11 February 2025
A delay and delivery mistake that took a long time. It is the n it’s way to be solved I hope!
21 February 2025
Unprompted review
Reply from Jotex Sverige
Hello!
Thank you for your review.
We have tried to get in touch with you to help you further, but this without a response.
If you would like help with your matter, you are most welcome to contact our customer service and they will help you.
Wish you a nice day!
/Nellie, Team Jotex
I was sent the completely wrong item…
I was sent the completely wrong item (rug) and have yet to hear back from them after a several days and several emails.
Edit; received a response that they “want the rug back.” I was instructed to pack, and personally deliver it again to a post office without any offer of a discount etc for the fact I was given the wrong item (which is huge and difficult to carry) and have to take my time to return it and then make a separate order for the actual item I ordered. I requested to speak to someone else and was refused and offered express shipping on my next order as compensation.
I will not be shopping there again :)
13 January 2025
Reply from Jotex Sverige
Thank you for your message!
We value your feedback and will take this into account.
The orders page doesnt work.
The orders page doesnt work.
The customer care number no one picks.
Pathetic state of the business.
3 January 2025
Reply from Jotex Sverige
Hi Geetanjali, thank you for your review!
I have sent you an email that you’re welcome to respond to when you have time.
I hope you a great weekend!
/ Filippa, team Jotex.
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