Jotex Sverige Reviews 

I have returned an item since two weeks and I haven’t received any confirmation or change in my invoice. There is no customer service email or number to call

I've order a blue light sofa and received a ugly dark blue which was absolutely not what I order. I wait 8 weeks for this sofa and the only thing that they proposed to me was to return it.
Cherry on the cake, one week later, they change color of website pictures and respond to me that there is absolutely no problem with the color.

functional product and quick delivery! thank you!

It’s the 2nd shopping at Jotex and was the same curtains as i was already impressed by the quality and design

Jätte nöjd med Malou roll up-gardinerna som numera pryder vårt uterum :)

Clearly, Jotex can do magic since we ordered this table but received a chair. Their "return" policy and customer service are even worse. Instead of correcting their mistake by shipping us the table, they told me that reordering the table is the only option. At the same time, it will take 2-3 weeks for them to handle the refund, 6-7 weeks to deliver the correct table, and I have to carry the chair ALL THE WAY down to return it. Hey Jotex, why do you trouble your customers to handle the mistake you made?

Besides, it is not smooth to talk to the customer support. My boyfriend called them and was told that they cannot help him since I am the one who made the order. And they need my personal number, customer number, and order number to proceed – OKAY, make sense, it's important to verify. BUT when I talked to their online support, they didn't ask any information apart from order number. WELL, then what's the standards there? Do they REALLY have a guideline to make returns?

Overall, it was a terrible experience shopping with them and we are pissed off by the customer service. Won't recommend to anyone that we know.

BTW, Bring delivery never arrives at the time they said they would.

Someone was able to create an account and set up on online credit then ordered 6537,20sek worth of sheets and wall decorations to the account I don't have. I can't login to my so called profile, I have no emails from Jotex anywhere in my system other than the ones to log a complaint Having talked to Jotex they do not use any official verification system other than all they need is your personnummer. Anyone can do a minimum search and find a never ending list of personnummer. They were also able to collect the parcels from the postoffice without an ID or an electronic ID. This is 2023Jotex should be doing more than working on it. They should already have a system in place. This is costing me a long row of issues including canceling and getting a new driver's license for 280 sek, hours of phone calls to ensure the account is blocked, calling resursbank to report the identity theft, blocking my personnummer which means I am not allowed to make any purchases myself. Eventual credit rating problems, etc. etc. Have never bought anything from Jotex in the past, most assuredly will not in future.

Horrible shopping experience! I placed an order 3 times - first two times with invoice payment, the third and final one paid directly online as their customer service advised me to.
I fell in love with this modul sofa, ordered it once, got my order cancelled via email, tried again, but different combo as some parts from the initial order were sold out, again chose to pay by invoice. Order was cancelled for the second time without even receiving an email letting me l know what is happening. Called customer service again. Placed a new order and paid directly online. No confirmation for the third time either. Called them and order was cancelled AGAIN without any notification whatsoever. Customer service not helpful at all and can’t even tell when I’ll get my money back. Very disappointed, definitely won’t order again. Just hope they are competent enough to transfer my money back ASAP. Didn’t think the shopping experience would be this poor considering the expensive & exclusive items they sell. Watch out folks.

Very good, I am happy with my purchase.

I ordered "Astrid" in white/gold when it was on a discount, and I'm completely obsessed with it. The first one I received was faulty, and I contacted customer service, and let me tell you, this is one of the best customer service experiences I've had. They were super sympathetic, and instantly gave me the option to get a refund or they'd send me a new one for the same price (even though the price had gone up) as the previous one I'd returned.

They were really polite and sweet, and I opted for ordering a new one. They made the order for me and it arrived only 2 days later. Now it's in my window and it looks perfect. Thank you, Jotex!

Terrible company. I received a defective rug and made a complaint to return the rug. It has now been a month since the rug was picked up and I have still not received my money. When I've emailed Jotex support I get a generic response saying it takes 2-3 to get the money back, but they have clearly not even investigated the issue. Complete scam.

The worst experience. I got a wrong item. Called for any help, a woman answered me, she said they would help. But I was waiting for a week and nothing happened. I called again and finally get papers for a refund. In the same time a woman said that the carpet I wanted to buy was over. So they won't send me the right one.

It is expensive store .. but satisfied with the delivery process and the items i got

Fast delivery
Good quality