Jo Thornton Reviews 

114
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them comfortable and effective for their needs. Many highlight the exceptional staff, who are described as caring, knowledgeable, and dedicated to ensuring customer satisfaction. The personalized service, including expert advice and going the extra mile, is frequently appreciated by people. Consumers also frequently commend the efficient and discreet delivery service, with products arriving quickly and well-packaged. This comprehensive positive experience contributes to a strong sense of confidence and satisfaction among users.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the natural feel and realistic... See more

Staff

Reviewers consistently express appreciation for the staff's exceptional helpfulness and friendly demeanor,... See more

Quality

People report positive experiences with product quality, consistently praising the items as outstanding,... See more

Service

Consumers find service to be positive, with many reviewers expressing gratitude for the excellent and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot rate Jo highly enough I needed something as had to have my burst implant out after 30 years and am left a little bit lop sided ! Explained it all and sent pictures to Jo and she recommended a c... See more

Company replied

Rated 5 out of 5 stars

Wow! How lucky was I to stumble across Jo Thornton’s website! She is true to her word and will help you find your perfect pair. So incredibly patient, helpful and genuinely cares. In a world where cus... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasurable experience dealing with Jo, and after a confidence building experience with my first forms, decided to try something much larger. 800g teardrop style 2 is intimidating out... See more

Company replied

Rated 5 out of 5 stars

Jo is an amazing person who is so understanding and helpful. She managed to identify replacement enhancers which I had bought several years ago. Nothing was too much trouble. She encouraged me to u... See more

Company replied


Company details

  1. Health and beauty shop

Written by the company

Hello, I’m Jo — I run this little UK online store. Over the years it’s grown to offer a wide range of breast enhancers, silicone bra inserts, breast forms and fashion tape. People find me for all sorts of reasons: some want a subtle lift, others a bigger boost; some are choosing inserts for a wedding dress or special outfit; others are balancing after surgery, or exploring a more feminine shape for cross-dressing or drag. Whatever brings you here, my aim is always the same — to help you find something that feels right for you. I try to keep the website clear and genuinely helpful, and if you’re unsure you can always message me — I’m very happy to guide you to an option that will work well for your body and your clothes. Jo x


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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4.9

All reviews

(114)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and wonderful service

Ordered a set of teardrop 2s with tape and triangular forms, unfortunately Jo messaged the next working day to say there was an issue with the teardrop 2s and she wouldn’t be able to send them out, she gave multiple options regarding just sending the triangular forms, cancelling the order or discussing changing to a different set of forms. I ended up going for the teardrop 1s and it arrived the next day as promised and I couldn’t be happier with the products.
Jo is a great example of why small businesses are great, quick and clear communication and a personal touch you just don’t get from bigger brands. I’d have no hesitation in recommending Jo to anyone and will definitely be shopping again myself

7 November 2025
Unprompted review
Jo Thornton logo

Reply from Jo Thornton

Thank you so much for your lovely review 💕 I’m so glad you’re happy with your forms! Your kind words about small businesses really mean a lot — it’s that personal connection that makes the difference for us both, I think. Thank you for coming to my little store and letting me help you. Jo x

Rated 5 out of 5 stars

Absolutely excellent

Jo's service is wonderful; she is warm and professional. Her website is detailed, informative and clear.

2 November 2025
Unprompted review
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Reply from Jo Thornton

😊 Thank you so much for your lovely words I’m really glad you found the website clear and helpful — I try to make it feel like you’re chatting to me in person. Jo x

Rated 5 out of 5 stars

Fantastic purchase

I have used enhancers for 20years but always a basic one. When I needed new ones they were out of stock so I had to start searching. And then I found Jo!! So much choice and information. Found the right ones, easy returns on the ones that weren't suitable and quick postage of a spare pair. And I look a better shape - what more can I ask. Thanks

27 October 2025
Unprompted review
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Reply from Jo Thornton

Thank you so much, Deb 💕 I’m so glad you went searching and found me! It sounds like your new Style 9s were meant to be — once you find the one that feels right, everything just clicks into place. It makes me so happy to know you’re pleased with them and feeling your best. Jo x

Rated 5 out of 5 stars

Helpful and supportive

I contacted Jo very last minute with quite a big request regarding my daughter and she was so helpful and understanding. She suggested various options and advised that what didn’t work for my daughter could be refunded. So I ordered various options and they arrived the next day and one worked really well for my daughter and the returns form was very very simple to complete so the returned items are already on their way back. Would thoroughly recommend Jo, she answered all the questions I had and went above and beyond for us. Thank you Jo. ☺️

24 October 2025
Unprompted review
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Reply from Jo Thornton

Thank you so much, Alex 💕 It was lovely chatting with you, and I’m really glad we could find something that worked well for your daughter. It means a lot that you took the time to leave such a kind review — I know how busy life gets with teenagers! Jo x

Rated 5 out of 5 stars

Jo adds that very personal touch

Jo adds that very personal touch that other vendors cant or don't want to do.

She is very willing to go the extra mile to ensure that you get the perfect product, that's important when it comes to the breast forms as there is a huge range to choose from and Jo does her utmost to ensure they are 100% correct.

The sizes and weights are always as stated and she adds those little touches like special wrapping and discrete delivery options that makes the whole experience of shopping with her, a delight to do.

I have bought many forms off her over the years and I find she is very reasonable on price but never compromises on quality.
She is one of life's treasures xx

7 October 2025
Unprompted review
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Reply from Jo Thornton

I really do feel spoilt by such lovely reviews lately 💕. Thank you so much Charlotte — your words mean a lot, especially as you’ve been with me on this journey for a while now. I always want the whole experience to feel thoughtful and personal, so hearing that from you makes me really happy. You’ve absolutely made my day — and I think customers like you are the real treasures, Jo xx

Rated 5 out of 5 stars

Upsize your pleasure!

It's always a pleasurable experience dealing with Jo, and after a confidence building experience with my first forms, decided to try something much larger. 800g teardrop style 2 is intimidating out of the box, but whisper softly to you, reasuringly. They are made to be worn, so comfortable and with a good bra no tape is required, they just want to stay!
Yet another awsome product, rocket boosted confidence awaits..!
Jo talks about confidence a lot, and seems to do everything possible to boost everyones she deals with as much as she can. What a star!

4 October 2025
Unprompted review
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Reply from Jo Thornton

This brought such a smile to my face. 💕 Confidence really does come in many forms — from a little boost to the glorious drama of 800g teardrops — and I’m so happy you’re enjoying that rocket-boosted feeling 🚀. Thank you for such a kind and heart-warming review, Jo x (doing this on my tablet to add emoji joy!)

Rated 5 out of 5 stars

No idea what I was doing, and perfect results

I'm a total novice with enhancers and hadn't a clue what I was doing, although I knew what I wanted to achieve. In the end I ordered what I thought was the appropriate enhancer; then read rather more of Jo's information and started fretting. So emailed to suggest I cancel and reorder something more appropriate.
That initiated a really useful email conversation. I ended up with my original choice, and when they arrived 2 days later, they were totally perfect. I've worn them every day since, and may wear them for the rest of my life. Exactly what I wanted and needed, to the nth power.
Cannot recommend Jo highly enough. Five stars is not enough.

22 September 2025
Unprompted review
Jo Thornton logo

Reply from Jo Thornton

Amazing news! I'm so glad they worked as well as we both hoped :) You were spot on with your selection and there was no need to fret, but I'm so glad you got in touch to give us the opportunity to work through it together, and put your mind at rest. I hope they give you a big confidence boost going forward, and if you ever need me again, you know where I am :) Thank you for the review Rachael and take care, Jo x

Rated 5 out of 5 stars

I could not be happier with my…

I could not be happier with my purchase, they are gorgeous the right feel, Wight and size.
The feeling of euphoria I got when trying them on for the first time was so rewording.

Excellent communication and delivery.

25 September 2025
Unprompted review
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Reply from Jo Thornton

That's great news Erik! It's so wonderful to hear that you had such a positive and euphoric feeling. I love that I have been part of that and your journey :) Thank you for taking the time to review, as I really do appreciate it. Jo x

Rated 5 out of 5 stars

Jo Thornton is great!

I already had breast enhancers from elsewhere, which were starting to wear out after 5 years of use.

The Jo Thornton website has lots of choice and is reasonably priced.

At the end of May, I contacted Jo with the online form. She replied back quickly. Very friendly too.
Exchanged several emails.

I decided to buy size 10 enhancers.
Delivery only took 2 days.

They are soft enough to almost feel like real breast.
They are a nice weight. But not too heavy to be a drag.

The size was right as they fitted one of my existing unpadded bras.
However, with 3 padded t-shirt bras, the enhancers were too big.

I knew I would have to buy new bras.
My birthday is on 1st August.
So, at the end of July, I bought some new lingerie as a treat for myself.
This is the reason why have left writing a review until now. As I wanted to see what the enhancers were like with the right size bras.

I am really pleased with them!

Jo gives fantastic customer service.
I can't think of any way that she could improve!

Highly recommended.

Thank you Jo!

23 August 2025
Unprompted review
Jo Thornton logo

Reply from Jo Thornton

That's great! Bras are always so varied in their sizing and amount of padding, so that's wonderful that you were able to find a combination that you were pleased with.
Most importantly, I hope you had a wonderful birthday and were able to celebrate in style!
Thank you so much for taking the time to come back and do this review after so long. It's really appreciated. Jo x

Rated 5 out of 5 stars

Superb service

Just 3 days after placing order it arrived, what excellent service. Jo is very efficient and always on hand to answer any questions you may have.
Product is excellent and not expensive

14 August 2025
Unprompted review
Jo Thornton logo

Reply from Jo Thornton

I'm so glad you are happy David! I am indeed always on hand to answer questions, and I love to do so. It's good to work together to find the best product if in doubt :) I'm glad you love them and you know where I am if you ever have more questions! Thank you for taking the time to review, Jo x

Rated 5 out of 5 stars

Fantastic service would highly recommend

Cannot rate Jo highly enough I needed something as had to have my burst implant out after 30 years and am left a little bit lop sided ! Explained it all and sent pictures to Jo and she recommended a certain size when it arrived I thought it was going to be way too big but it is perfect she is certainly knowledgeable about her subject ! Fantastic service and such a caring lovely lady Thank you Jo

1 August 2025
Unprompted review
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Reply from Jo Thornton

You are more than welcome Nicola. It's great it did the trick for you and could bring you back some balance! Thank you for the lovely review. Jo x

Rated 5 out of 5 stars

Fabulous company

What a great company looking for a breast enhancer for one boob that has not developed in my daughter as she is too young at the moment for the doctors to get involved what a great response really helpful and made our purchase and was 100% the right one for her cannot rate this company enough if i could give 10 stars i would could not do enough for you very helpful so pleased will definitely use again again and again

14 July 2025
Unprompted review
Jo Thornton logo

Reply from Jo Thornton

Thank you Janine! I hope it gives her a lot more confidence :) Jo x

Rated 5 out of 5 stars

I’ve been buying from Jo Thornton for…

I’ve been buying from Jo Thornton for quite a few years and can only say that I wish all companies could be like this one. The items are first class, service excellent and communication brilliant. Highly recommend

16 July 2025
Unprompted review
Jo Thornton logo

Reply from Jo Thornton

Hi lovely Pat! I was just going to email you, but here you are leaving a super review for me to reply to - thank you! It's always a pleasure to help you, so you certainly get 5 stars from me too! I hope you are well, and thank you for taking the time to review. Jo x

Rated 5 out of 5 stars

Really lovely products and great customer service

I ordered the little chicken fillets to give me a little boost following weight loss, and also the all-rounders. Both are brilliant. I had struggled to find anything small enough for my frame so the little chicken fillets were perfect. The all rounder is great and gives you a lovely shape under clothes and a subtle boost (works well also with the boob tape for a bit of extra peace of mind).

I originally went for a bigger style as well, which turned out to be too large for me. I returned and exchanged for a smaller size (which is also fab).This was easy and Jo was really helpful and friendly. Would definitely recommend and would use again.

10 July 2025
Unprompted review
Jo Thornton logo

Reply from Jo Thornton

Absolutely Lauren, I've tried really hard over the years to make sure I leave nobody out, by having styles to fit smaller frames like us (I'm small framed too!) all the way up to bigger frames that can also be forgotten. I'm always trying to add new styles too! If you ever want to try one that's a little bigger than style 3 all rounder, then have a look at style 8. It will fit you better than 9a by the sounds of it, and isn't as big, but will give a little more than style 3. It's my fave for my body frame, so could be a future one to try for you. For now, I'm so glad you found some that are great for you. It's been a pleasure, and thank you for taking the time to leave a lovely review. You know where I am if you ever need me again, Jo x

Rated 5 out of 5 stars

I just want to say a huge thank you to…

I just want to say a huge thank you to Jo Thornton for the incredible care and support she showed while helping me with a really sensitive situation. Jo didn’t just sell me a product — she genuinely went above and beyond to make sure everything was handled with kindness, respect, and thoughtfulness.
It made what has been a tough time that little bit easier, and I’m so grateful for the way Jo looked after me. It’s not often you come across people who care this much. Thank you again, Jo — it really meant a lot.

18 June 2025
Unprompted review
Jo Thornton logo

Reply from Jo Thornton

It was my pleasure Beth; I was just so glad that i had something that you could try, and it's wonderful that it worked well for you. Thank you for your touching review, it means the world to me. Jo x

Rated 5 out of 5 stars

Exemplary Customer Service

Jo's customer service is second to none. She gave me advice about which style to order, with the assurance that if it wasn't right for me, she would exchange it as many times as needed. It's so nice to deal with a small business which provides personal service with the customer at the heart of everything. Highly recommended!

26 June 2025
Unprompted review
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Reply from Jo Thornton

Thank you JB! I have been feeling a little guilty this weekend about my social media presence being somewhat neglected, but you remind me what I do best, emailing! I am so glad that got in touch so we could work it through, and that I could help you. Thank you for the lovely review and mental boost! Jo x

Rated 5 out of 5 stars

Wonderful Website

Great website! Purchasing from Jo made me feel feminine, confident and excited about my purchases. Exceptionally informative videos made choosing the right product easy too. Loved the friendly, informal nature of Jo's descriptions and advice; like having your own personal fitter! Choice of packaging really important too, when you don't want anybody else to know your secret!!!!!

1 June 2025
Unprompted review
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Reply from Jo Thornton

Thank you Kris! I am so glad you enjoyed the experience, and thank you so much for taking the time to write such a lovely review :) Jo x

Rated 5 out of 5 stars

Jo is incredibly knowledgeable and…

Jo is incredibly knowledgeable and beyond helpful. 3rd time of ordering breast enhancers for my post double mastectomy chest and as good as always.

31 March 2025
Unprompted review
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Reply from Jo Thornton

Carolyn, it's a pleasure to be able to help and I'm so glad I can. Thank you for taking the time to leave this review, I really appreciate it. Jo x

Rated 5 out of 5 stars

Excellent all around

The site was extremely easy to use, the delivery was quick and discreet, and the forms are absolutely phenomenal. They're my first pair, and they're beyond anything I might have imagined. As a trans woman, these were vital to my expression, and they're doing so much already.

3 March 2025
Unprompted review
Jo Thornton logo

Reply from Jo Thornton

That is so wonderful that they exceeded your expectations, and that they are helping you already. I'm so happy for you. Thank you so much for such a lovely review Alyssa :) Jo x

Rated 5 out of 5 stars

Simply excellent

I bought via Amazon, and they cocked up the order. So I contacted Jo via their website (after a short Google search). They replied within 90 minutes offering a next day replacement before even arranging to return the incorrect item. They then arranged for royal mail to collect from my home (so no need to print labels etc) All few days later.
The replacement arrived, as promised, the day after first contact and I'm over the moon. I was really made to feel like a valued friend rather than just another faceless customer. The confidence I've gained has given me a bounce in my step. Thank you soooooo much Jo x

28 January 2025
Unprompted review

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