A product i baught stopped working. Contacting them sending video and what went wrong was so easy. Within 2 days was sorted and replacement sent out. Professional, efficient and effective. And priy... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve ordered almost everything sold by Journey official and for a reason! The quality their products is absolutely amazing and I’m happy to be making this review ! Not only are their products hi... See more
There are different ways to look et the stars. For me, if I need it, is support saying all bout a company. A company which doesn't care for their customer cannot produce great products. The Mat is ju... See more
Really like their products, nicely designed to fit seamlessly into set ups. They also have one of the best support models ive experienced with businesses. I had an issue, explained - team was prompt... See more
Company replied
Company details
Written by the company
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contact info
39899 Balentine Drive, 94560, Newark, United States
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4.4
Excellent
2K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seems to be a high quality charging…
Seems to be a high quality charging station. Travel friendly and doesn't use more real estate than it needs.
12 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you find our charging station to be high quality and travel-friendly. We appreciate you taking the time to share your positive experience!
The unit I purchased is not compatible…
The unit I purchased is not compatible with I-phone 17!!! The problem is the slow charge for I-Phone 17 which requires a fast charging station. Journey advertised as compatible.
Journey reached out to me via email, and we are working together to figure out the incompatibility issue. Thank you Journey. Good customer service....
13 December 2025
Reply from JOURNEY OFFICIAL
Hello Bruce,
Thank you for your feedback. Upon following up with our team, we have confirmed that your issue has been resolved. We apologize for any inconvenience caused and look forward to serving you in the future.
Reply from JOURNEY OFFICIAL
We're happy to hear that he loved his gift! Thank you for letting us know about your positive experience.
Looks great but very disappointed.
Was looking forward to receiving my order. Sadly, the closure on the watch strap was broken and kept falling off so band would not stay closed. As for the flat travel charger, the earbud charger dock did not work and the iPhone dock only worked for two chargings.
14 December 2025
Reply from JOURNEY OFFICIAL
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Defective chargers? My hisband and I bought each other 3-in-1 chargers. On both units, the AirPod charger doesn’t work. The AirPod cases will charge on the watch and phone pad but not the Airpod pad.
I contacted support help but have not heard back - maybe due to holidays.
13 December 2025
Reply from JOURNEY OFFICIAL
Hi Diane,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
I bought 2 of these chargers for…
I bought 2 of these chargers for Christmas gifts. One of them was great and worked well. However the second one would not charge the Apple Watch. I have had several email inquiries for how to return for a replacement. They keep responding with no information for how to get a replacement but keep asking if the other one purchased works. Yes it does it’s just one of them. I would like a replacement please and would like instructions for how to return and get a replacement. This was a gift. So my review would be different if they would contact me for how to return. Please and thank you! Debbie Fifield
12 December 2025
Reply from JOURNEY OFFICIAL
Hello Debbie,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Ordered the same item that I had before…
Ordered the same item that I had before and UniUni retuned it to you twice. Used the same address info and finally we had to cancel because of the weitd shipping company kept dropping the correct address. Too bad. Now I’ll just find something like it on Amazon. They can ship and deliver it correctly.
13 December 2025
Reply from JOURNEY OFFICIAL
Hello Shannon,
We appreciate you taking the time to share this. We're sorry the shipping issues caused you to cancel your order. We'll investigate why the delivery attempts failed and work to prevent this from happening again. Thanks for your feedback.
What a great product
What a great product . We bought one and it worked so well we came back for another.
13 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you're enjoying our product so much that you purchased another one! Thank you for your wonderful feedback and support.
Great product!
Great product. Remove from box, plug-in and ready. Very pleased with this purchase. Highly recommend.
13 December 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you found our product easy to use and were pleased with your purchase. Thank you for your recommendation; we appreciate your feedback!
magnet weak with case
12 December 2025
Reply from JOURNEY OFFICIAL
Hello Charles,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Reply from JOURNEY OFFICIAL
We're happy you find our wallet great and appreciate its strong materials and find my feature. Thanks for your positive feedback!
What a professional company
What a professional company. I so appreciate your prompt replacement of the Christmas gift for our son
12 December 2025
Reply from JOURNEY OFFICIAL
We appreciate your kind words! We're happy to hear that we could promptly replace the Christmas gift for your son. Thank you for your positive feedback.
Reply from JOURNEY OFFICIAL
We're glad you enjoyed your experience, and we appreciate you taking the time to share your feedback with us.
The shipment did not come when…
The shipment did not come when promised. I communicated that to the vendor, they sent another shipment that arrived on time for Christmas.
11 December 2025
Reply from JOURNEY OFFICIAL
We appreciate you bringing the shipping issue to our attention. We are happy to hear that the replacement shipment arrived in time for Christmas. Thank you for your feedback.
There was absolutely nothing wrong ith…
There was absolutely nothing wrong ith the product. I never opened the box, as family had over bought the same item for Christmas, for the same person. My unhappiness comes from the return process to get the return label.
12 December 2025
Reply from JOURNEY OFFICIAL
We appreciate your feedback. We're sorry the return label process caused frustration. We will review our return process to improve the customer experience. Thanks for bringing this to our attention.
Reply from JOURNEY OFFICIAL
We are happy to hear that you received our product quickly and that you are satisfied with it. Thank you for your feedback!
The item never came
The item never came. Shipped via Uniuni and just never left their facility. Eventually the order was canceled and refunded. Looked like a cool product, very disappointed to not receive it
11 December 2025
Reply from JOURNEY OFFICIAL
Hi A Lahart,
We regret that the item never arrived and the order was canceled. We appreciate you bringing this to our attention and value your feedback. We'll investigate this issue with the shipping carrier to prevent future occurrences.
I was sent an item that had obviously…
I was sent an item that had obviously been opened. It was not functioning. It will not charge. And so far the company is refusing to send me a prepaid return label so I can send it back for a full refund.
11 December 2025
Reply from JOURNEY OFFICIAL
Hi Kathy,
Thank you for your feedback. Upon following up with our team, we have confirmed that your issue has been resolved. We apologize for any inconvenience caused and look forward to serving you in the future.
Very nice product and on time
11 December 2025
Reply from JOURNEY OFFICIAL
We are happy you are pleased with the product and our service. Thank you for your positive feedback!
Great product
10 December 2025
Reply from JOURNEY OFFICIAL
Thank you for your positive feedback. We appreciate it.
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