JOYA Sleep Reviews 66

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

It was so easy to get in touch with the customer service (every person I was in touch with was extremely helpful). I’m also very happy with my purchase!

Rated 5 out of 5 stars

Amazing mattress! So thick and comfortable. Conforms to your body so perfectly. Love that there is no springs. Packaged nicely with a handy little bladed tool to open the rolled up mattress. Expanded... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a super king size Joya mattress from Ezliving interiors in Carlow which is a beautiful brand new store. Vanessa was a great help , the Joya mattress was ideal for me as they deliv... See more

Company replied

Rated 5 out of 5 stars

Needed a mattress quickly and didn't want to pay a fortune! I was delighted to find Joya mattress at Wexford Ezliving Interiors, quick free delivery and easy to carry up the stairs as it came rolled u... See more

Company replied

Company details

  1. Mattress Shop

Written by the company

From design to delivery, JOYA is 100% Irish-owned and proud. Our mattresses are made right here on Irish soil, helping us to support local families and our superior production means you get the very best in advanced sleep technology every night.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

66 reviews

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Rated 5 out of 5 stars

Well done Joya!

I had an awful experience with another foam mattress company and ended up sending my mattress back (the mattress wasn't actually too bad, but the management team was awful and tried to pull the wool over my eyes on a number of things). I was looking for another foam mattress and this one is actually so much better, more cooling and more comfortable.

13 September 2025
Unprompted review
JOYA Sleep logo

Reply from JOYA Sleep

Hi Aisling,

Thank you for reaching out

We really appreciate your kind words and we are so proud of the experience we shared with you!

I will make sure to pass over your compliments to our team members

Please don't hesitate to get in touch with us should you have any queries or are in need of support!

Kindest regards,
Customer Care | EZ Living Interiors

Rated 5 out of 5 stars

Ordered online

Ordered online. Arrived within 1 week, tracking was good.

30 April 2025
JOYA Sleep logo

Reply from JOYA Sleep

Hi Miss,
Thanks for your amazing feedback!

We really so happy you had a great experience with Joya!
I will make sure to pass over your compliments to our team members

Wishing you a great day!
David
Aftercare team | joyasleep.ie

Rated 5 out of 5 stars

Bought this mattress for family last…

Bought this mattress for family last minute visiting from England. Comfort and support was top quality and the delivery was very quick.

20 March 2025
Unprompted review
JOYA Sleep logo

Reply from JOYA Sleep

Hi Oliver,
Thanks for your amazing feedback!

We really so happy you had a great experience with Joya!
I will make sure to pass over your compliments to our team members

Wishing you a great day!
David
Aftercare team | joyasleep.ie

Rated 5 out of 5 stars

I am in love with My Joya mattress

I am in love with My Joya mattress, incredibly comfy sleep

31 March 2025
Unprompted review
JOYA Sleep logo

Reply from JOYA Sleep

Hi Jordan,
Thanks for your amazing feedback!

We really so happy you had a great experience with Joya!
I will make sure to pass over your compliments to our team members

Wishing you a great day!
David
Aftercare team | joyasleep.ie

Rated 5 out of 5 stars

High quality comfortable mattress

High quality comfortable mattress, fast delivery and reasonable price. Would highly recommend.

22 January 2025
JOYA Sleep logo

Reply from JOYA Sleep

Hi Ian,
Thanks for your amazing feedback!

We really so happy you had a great experience with Joya!
I will make sure to pass over your compliments to our team members

Wishing you a great day!
David
Aftercare team | joyasleep.ie

Rated 1 out of 5 stars

Not happy at all

A year on and unfortunately myself, husband and son have terrible back aches after sleeping on this mattress. I don't think it helps that it's completely made of foam I think you need a bit of springs and foam so that mattress can support your body.

1 October 2023
Unprompted review
JOYA Sleep logo

Reply from JOYA Sleep

Hi Jasmina,
Thank you for reaching out

I would love to offer my support and rectify the experience!

If you would contact me at:
care@joyasleep.ie, In the subject, write FOA David, and I'd love to chat with you further.

Wishing you a great day!
David
Aftercare team | joyasleep.ie

Rated 5 out of 5 stars

Bought this mattress a year ago

Bought this mattress a year ago. 365 nights of great sleep. Couldn't be happier with my decision. Super quality.

28 September 2024
Unprompted review
JOYA Sleep logo

Reply from JOYA Sleep

Hi Niamh,
Thanks for your amazing feedback!

We really so happy you had a great experience with Joya!
I will make sure to pass over your compliments to our team members

Wishing you a great day!
David
Aftercare team | joyasleep.ie

Rated 5 out of 5 stars

Fantastic product, amazing customer service I recently purchased a king size gel…

I recently purchased a king size gel mattress and was so happy with it - (superfast delivery in a few days, so so comfy, great sleep, no aches!) that I bought another for a member of my family...
I made a mistake ordering the correct size (not realising until it was too late) and Joya have been amazing sorting it out for me ♥️
Amazing service and fantastic product, cannot recommend highly enough 👏

25 July 2024
Unprompted review
JOYA Sleep logo

Reply from JOYA Sleep

Hi Nicola,
Thanks for your amazing feedback!

We really so happy you had a great experience with Joya!
I will make sure to pass over your compliments to our team members

Wishing you a great day!
Adrian
Aftercare team | joyasleep.ie

Rated 5 out of 5 stars

Had an Emma Mattress for about 3 years

Had an Emma Mattress for about 3 years, never really satisfied with it..

So I saw the Joya online, purchased, delivered in 3 days..

Unpacked, so far 4 brilliant nights sleep. Wake up pain free..

If I could kiss the makers I would.

Brilliant

24 July 2024
Unprompted review
JOYA Sleep logo

Reply from JOYA Sleep

Hi Simon,
Thanks for your amazing feedback!

We really so happy you had a great experience with Joya!

I will make sure to pass over your compliments to our team members

Wishing you a great day!
Adrian
Aftercare team | joyasleep.ie

Rated 5 out of 5 stars

Excellent product and fast delivery

Excellent product and fast delivery. Well done Joya! Received in 24 hours and the mattress is extremely comfortable. Highly recommend and great to support an Irish brand.

3 July 2024
Unprompted review
JOYA Sleep logo

Reply from JOYA Sleep

Hi John,
Thanks for your amazing feedback!

We really so happy you had a great experience with Joya!

I will make sure to pass over your compliments to our team members

Wishing you a great day!
David
Aftercare team | joyasleep.ie

Rated 5 out of 5 stars

More than I could have asked for!!

I recently bought a Joya mattress, and it has completely changed how I sleep. Right from the unboxing, I could tell it was made with care and high-quality materials. Setting it up was super easy, and it was ready to use in no time.

The first night I slept on the Joya mattress was amazing. It felt soft and comfortable, but still firm enough to support my back. I often wake up with back pain, but since sleeping on this mattress, I've been waking up feeling great and pain-free.

One of the best things about the Joya mattress is how it keeps me cool at night. My old mattress used to make me hot and sweaty, but this one has cooling features that work really well.

Also, the mattress is great at reducing movement. My partner and I have different sleep schedules, and I can't feel them moving around at night, which means we both sleep better.

I also love that the Joya mattress is made with eco-friendly materials, so I feel good about my purchase being better for the environment. It feels durable and built to last, making it a smart investment.

Overall, the Joya mattress has gone above and beyond my expectations. I'm getting the best sleep I've had in years, and I highly recommend it to anyone looking for a great mattress.

29 April 2024
Unprompted review
JOYA Sleep logo

Reply from JOYA Sleep

Hi Ryan,
Thanks for your amazing feedback!

We really so happy you had a great experience with Joya!
I will make sure to pass over your compliments to our team members

Wishing you a great day!
David
Aftercare team | joyasleep.ie

Rated 5 out of 5 stars

Amazing Mattress

Amazing Mattress. Quick delivery and the mattress is so comfortable. Really happy with my purchase.

16 November 2023
Unprompted review
JOYA Sleep logo

Reply from JOYA Sleep

Hi Peter,
Thanks for your amazing feedback!

We really so happy you had a great experience with Joya!
I will make sure to pass over your compliments to our team members

Wishing you a great day!
David
Aftercare team | joyasleep.ie

Rated 3 out of 5 stars

My back hurts after sleeping on this mattress

The mattress was not very comfortable for me. My back hurts after sleeping on it.

16 October 2023
JOYA Sleep logo

Reply from JOYA Sleep

Hi Mariia,
we are sorry to hear you have not enjoyed the mattress.

We offer a 100-sleep trial for all Joya customers!

You're welcome to reach out to our team at https://joyasleep.ie/returns and they will be more than happy to assist should you do so.

Wishing you a great day!
David
Care team | Joya.ie

Rated 5 out of 5 stars

It's a great mattress

I just love the mattress,very fast delivery.

29 September 2023
JOYA Sleep logo

Reply from JOYA Sleep

Hi Aneta,
Thanks for your feedback

We are delighted to hear you are happy with your Joya experience!

Please don't hesitate to get in touch with us should you have any queries or are in need of support!

Have a great day
David
Care team | joyasleep.ie

Rated 5 out of 5 stars

Like Sleeping on a cloud

Fast delivery, easy to roll out. great support without being too firm. Had to ask how long after removing wrapper before you can lie on it (2 hours) so maybe this can be put in the FAQ. Absolutely love it.

29 September 2023
JOYA Sleep logo

Reply from JOYA Sleep

Hi Fiona,
Thanks for your feedback

We are delighted to hear you are happy with your Joya experience!

Please don't hesitate to get in touch with us should you have any queries or are in need of support!

Have a great day
David
Care team | joyasleep.ie

Rated 5 out of 5 stars

Love my new mattress!

Love my new mattress!! Delivery was so fast and customer service so efficient! Thank you!

21 August 2023
JOYA Sleep logo

Reply from JOYA Sleep

Hi Sarah,
Thanks for your feedback

We are delighted to hear you are happy with your Joya experience!
Please don't hesitate to get in touch with us should you have any queries or are in need of support!


Have a great day
David
Care team | joyasleep.ie

Rated 5 out of 5 stars

Excellent mattress, very happy!

Excellent mattress. I would wake up with stiffness every morning, from the first night I haven’t experienced any stiffness. Delivery was excellent. Ordered on a Sunday received on Wednesday. Very pleased with my purchase.

25 June 2023
JOYA Sleep logo

Reply from JOYA Sleep

Hi Dee,
Thanks for your feedback

We are delighted to hear you are happy with your Joya experience!

Please don't hesitate to get in touch with us should you have any queries or are in need of support!

Have a great day
David
Care team | joyasleep.ie

Rated 5 out of 5 stars

Amazing mattress

Amazing mattress! So thick and comfortable. Conforms to your body so perfectly. Love that there is no springs. Packaged nicely with a handy little bladed tool to open the rolled up mattress. Expanded to full shape almost immediately. Quick delivery. Unfortunately don't feel any cooling from the cooling technology though. Not an issue nonetheless as it's such a dream to sleep on. Worth every penny. Thanks JOYA!

8 June 2023
JOYA Sleep logo

Reply from JOYA Sleep

Hi Lisa,
Thanks for your feedback

We are delighted to hear you are happy with your Joya experience!

Please don't hesitate to get in touch with us should you have any queries or are in need of support!

Have a great day
David
Care team | joyasleep.ie

Rated 4 out of 5 stars

delivered in 3 days and feels…

delivered in 3 days and feels comfortable.

14 May 2023
JOYA Sleep logo

Reply from JOYA Sleep

Hi Syamalarao,
Thanks for your feedback

We are delighted to hear you are happy with your Joya experience!

Please don't hesitate to get in touch with us should you have any queries or are in need of support!

Have a great day
David
Care team | joyasleep.ie

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