JoyBed Coils Uncomfortable | Full Refund Provided
I was a memory foam mattress user and searched for a cooler alternative online. I contacted JoyBed/us-mattress.com re the JoyBed mattress, which was advertised as being all-natural and comprised of wool and cotton (supposedly a cooler night's sleep).
The sales team all raved about the JoyBed and told me that it would be as supportive as memory foam.
The mattress-in-a-box was delivered, but it was extremely uncomfortable due to the fact that it had bulging coils (nothing like memory foam).
I wish the salespeople had simply told me the truth - that JoyBeds don't offer support - that a coil-style mattress will never compare to the firm, consistent support of a memory foam mattress.
Update:
All's well that ends well but the whole process was annoying.
us-mattresss.com will allow a dissatisfied customer to obtain a refund if the mattress is donated (with proof of donation). This clause is no small feat because charities refuse mattresses and bedding as donations due to the pandemic. Goodwill, Salvation Army, Cancer Society, etc. refuse these items on their websites as well as in response to emails asking if they will accept a new mattress noting that those items are considered a health & safety risk.
We managed to donate the mattress despite charitable organizations' unacceptance (via donating other furniture along with the mattress) and obtained the donation receipt, which was submitted to us-mattress.com and they provided a full refund in March 2023.
Notable: us-mattress.com's preferred alternatives include providing a topper for the uncomfortable coil-style JoyBed, allowing the customer to buy another mattress from their vast inventory, or having the JoyBed replaced with another JoyBed.
PS
Also noted in the JoyBed return policy: The customer is charged a $139 "re-stocking" fee (even after donating the JoyBed to charity and obtaining a donation receipt). us-mattress.com will not provide a return shipping label for the mattress. The only reason that I was provided a full refund (not charged the $139 fee) was that the sales team members encouraged me to buy a JoyBed and told me it would be as supportive as memory foam.