I am extremely satisfied with my purchase on JoyBuggy. I bought "The Last Campfire" at a fantastic discount. The process was smooth, and I received my Steam activation key instantly on the confirmatio... See more
Company replied
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See what reviewers are saying
The website is still inaccessible for some accounts that were created under the previous version of the service. About a month ago, on September 13, 2026, I contacted support because I could... See more
Company replied
The first time I shopped here there was a minor problem with the site in Firefox. I used the little chat support window and was instantly put in contact with the web dev, which was surprising. I've... See more
First site I've used where the recommended items before after adding something to the cart are actually related. Everything is fairly priced on the site and this is probably the only 'key' site I've u... See more
Company details
About JoyBuggy
Written by the company
🎮 Welcome to the Gaming Revolution with JoyBuggy 🚀
Welcome to JoyBuggy.com, the digital playground brought to you by JoyBuggy ApS.
Step into a world brimming with adventure and excitement. We offer an expansive library of PC games, ensuring there's something for every gamer's taste.
🕹️ Instant Delivery: Why wait when you can play? Get instant access to your games, no waiting required.
💸 Transparent Pricing: We believe in honesty and transparency. What you see is what you get - no hidden fees, prices, or subscriptions.
🇩🇰 Local Danish Webshop: We're proudly rooted in Denmark, offering a local touch to the global gaming community.
📞 Customer Support: Our dedicated Danish support team is always ready to assist you, making your gaming journey smooth and enjoyable.
🎉 We're thrilled to invite you to our brand new JoyBuggy universe, launching in March 2021. Get ready for a gaming experience that's out of this world!
JoyBuggy - We're not just a store, we're your trusted partner in the digital gaming world.
Join us and experience the JoyBuggy difference today! 🌟
Contact info
Nupark 51, 7500, Holstebro, Denmark
- support@joybuggy.com
- joybuggy.com
4.0
Great
649 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Selling out of stock
Kept a game in stock, even though they did not have keys for it. I had to contact support in order to refund the product.
29 May 2023
Unprompted review
Reply from JoyBuggy
Hi Afonso
Thanks for your review.
If their was anything, you where more then welcome to continue on our chat to help you on.
The error here where at the publisher that did keep a "ended" game active. Normal we get this type of information from the start, but this game where kept within their lineup when we did join in here starting May month.
We are really sorry about that, and as told on the chat, just poke us if their is anything so that we can help you.
We are here to collect happy customers, thats the way we level up.
Hope you will contact us if you like us to find a solution here.
Have a great day!
GG
Great prices and super responsive customer care
I'm very pleased with my order. I've preordered Hogwarts Legacy Deluxe Edition on the 26th and received it today, saving about 13 euros that otherwise I would have spent on Steam, which is great. I've just activated it and everything is in order, preorder bonus included. JFYI mind that if you pay the order using PayPal, you'll get a 2 euros fee that you wouldn't pay using other methods of payment. All in all, very recommended.
25 January 2023
Unprompted review
Reply from JoyBuggy
Hi Giulia
Thanks for this great review here. Happy that we where able to help you with your new game.
And yes due to the high fee & Risk PayPal add we have to send the fee on to the customers. :( All our other payment options stay free, like, Credit Card, Klarna, Sofort, Banconnect and more.
Just poke us if you need anything again. We are here to help ☺️
Thanks again.!
Highly recommended
Very satisfied with customer support and resolution. Got a refund even though chat staff resolved our problems.
Ok, so my BF and I bought 2 keys for Far Cry 5, and run into 2 problems. First, I could not buy it as a gift for him to be gifted, then after it got resolved I could not buy for myself because the web site thought I already bought it for myself. Turns out the 1.st issue was due to website glitch, and 2.nd issue due to us having both computers on a wireless connection, so the web site saw that as 1 computer.
Chat support reacted within 5 minutes, and resolved both issues within 20 minutes.
AND GAVE US A REFUND FOR 1 GAME even though we did not ask for it.
Here's how they put it: "We at JoyBuggy care more about joy of our customers than we do about profit"
And I believe them. This was our 1.st ever purchase, will certainly not be the last. Highly recommended.
27 November 2022
Unprompted review
Reply from JoyBuggy
Wow, just simply wow.
Thanks for this awesome review.! Love it, as it's 100% true.
Again, sorry about the issues, we did face.
We also found out the issue was not based on the computeres, but mostly based on a issue with the script to Ubisoft. It has been fixed, so we won't face the same issue again.
Thanks for contacting us with the issue and allowing us to fix it for you.
Hope you still enjoy your games
/Martin - Owner
Deceptive prices
Deceptive prices, even if they appear low you will find additional commissions for "handling", a subtle way to make you pay the cost of the payment method. I will never buy here again, sorry.
17 November 2022
Unprompted review
Reply from JoyBuggy
Hi Matteo
Thanks for your review, we love to hear from our customers.
The additional commissions are no other then simple payment fee collected by PayPal, and due to the high fee cost from PayPal, we have to send it on to still earn on our games.
PayPal is the ONLY service where we collect fees on. You can chose from this other services 100% free : Credit Card, Sofort, iDEAL, Klarna, giropay, eps and multiple others, without fee.
Im not sure why we deserve a 2 star rating, based on you being unhappy with the fees on PayPal, with this multitude other options to pick form.
I do hope you did like our instant delivery, simple checkout and good range of payment options, and special our "almost" 24/7 live chat and mail support. Even as you reviewed us with a 2 star.
Just poke us if their is anything.
Thanks for your review.
/Martin - Owner
Getting the game I wanted was cheap
Getting the game I wanted was cheap, fast, and smooth. Will check back regularly for deals.
30 October 2022
Unprompted review
Never received game and order was silently cancelled.
I purchased a game at night and the code never became available in my account. I waited until the next day where the order was silently removed from my account and cancelled with zero communication or explanation.
Edit: Also thanks to you for cancelling my order before contacting me on mail. I tried to contact on live chat last night when the get code button didn't work but it said to try later as there was nobody to talk to. As no customer service was available, how were you "ready to help our customers".
In reference to the payment, it was listed as payment accepted under my order before it was removed, and was actually accepted by my bank and listed in my pending transactions as all of my purchases do.
Further edit: I am not using this as a support platform. I do not require support. You let me down and so I purchased elsewhere, and have accordingly left a review. I attempted to use your live chat last night which told me to try later which was no use.
Update: Joybuggy have attempted to have the review removed after asking to have the review verified with a view to removing it. I have supplied Trustpilot with the required documentation to confirm my experience. Hopefully they can move on from this.
22 September 2022
Reply from JoyBuggy
Hi Carl
Edit 27/9 :
On 23/9 we send a mail to the customer we think did publish this review, and we did submit a request here on Trustpilot to get the user submitted this review to provide information about him. We still haven't got an reply from the customer, and the user here, did not provide Trustpilot with a responce.
On the 20/09 we did close down the site to release our newest updated system, it did give us some issues, and we did first open the first again to public late 21/9. We did still see some smaller issues with the design, and functions, but ordering was working. We did first late (+/- 17:00 UTC) on friday 23, found a big bug in our mailing system. All our mails was stopped from send out around 22:00 UTC 22/09. Meaning all mails from 22 and forward until we fixed it late friday night, where not send out.
So this did indeed confirm you did not get any e-mails. And we are really sorry about this, as you did miss critical information here.
We have disabled the delete system and added a new external tracking system to our mails to ensure all mails are send, and that we get a notification if anything is not send.
We are really sorry about this issue here, and can only once again tell you to simply contact us if you face any issues, problem or just need a chat. We are here for our customers, ready to help, both on mail & chat.
So once again sorry about this issues here, feel free to contact us or return on our mail if you want to have a chat.
Edit 23/9:
You will have to contact us using our live chat or write us a e-mail - we don't have any contact information here, as you did not provide it. Trustpilot is not a support platform.
Regarding your comment on our chat : Why not just write to us? Our chat looks like this https:// take.ms/YgHno letting you know just to contact us.
Original:
Thanks for writing to us here on Trustpilot before contacting us on any of our platforms (mail or live chat)
Based on your name, we found something we think might be your account. (you did not provide any information here to support your review)
Based on what we can see on this account, a order was placed 23/09-22 00:32 UTC+2 with the state "payment error".
This order-state (payment error), is set to be automatic removed daily at 06:00.
Our system normal sends out an e-mail letting you know that your order is in "payment error", this mail will also let you know that the order will be removed at 06:00. We are really sorry if you did not get this message, it's a fully automated mail that will be send out at order creation, without letting us know.
Remember we are here to help you, but you need to contact us if you have any issues, or have a question, before we are able to help you.
And giving us a 1 star review on Trustpilot, without leaving any information, making it really hard for us to do something or help.
With that in mind, we hope you will contact us, so that we can solve any issue you have here. You can use our live chat on our website, or use our e-mail support @ joybuggy.com we return on both.
We have also asked Trustpilot to contact you, to provide some information, so that we can contact you to solve this.
Until then, we hope you will find your way to our website or your e-mail client and start a chat with us.
Have a great day, hope to hear from you soon.
Your JoyBuggy support team - Here to help you when you need it.
Please note, we don't use Trustpilot as a support system, you will have to contact us to get help/support
Customer service to another level
When there's a problem it's when you really see how the company is.
Small problem with a key delivery, solved in less than a minute (literally) through the chat. Oh, if just all the companies worked like that...
I will definetly buy here again.
19 August 2022
Unprompted review
Easy and instant
Bought a key to redeem in Uplay, which was delivered through login of the Ubisoft services.
The game was in my account almost instantly after my purchase.
3 August 2022
Unprompted review
Fast and easy!
22 June 2022
Unprompted review
Good service and nice discounts
Something went wrong with my order. Contact was fast and friendly and they fixed it within minutes.
21 June 2022
Unprompted review
Purchased game from this website, received quickly. Would recommend.
I purchased Detroit: Become Human from this website because it was on sale, and I received my Steam key quickly. I would recommend this site!
9 June 2022
Unprompted review
They're legit. Got what I wanted for cheap
Always hesitant to buy from 3rd party sellers, but I did a bit of research and they seemed legit, so I bought the game I wanted (DMC HD Collection). It activated without a hitch so I'm satisfied
8 June 2022
Unprompted review
As someone who only buys games on Steam, I do not regret buying at JoyBuggy
The moment I bought it, I got the key instantly, but as someone living in Asia, Philippines to be exact, I had to go through the trouble of setting up Paypal (since this is the only way I can pay as PH debit/credit cards do not work.) One funny story was my money got deducted but due to extreme panic I didn't mind checking my email until 10 minutes later, my receipt along with my steam code was there, I seriously thought I got scammed but NO THESE GUYS ARE LEGIT!
6 June 2022
Unprompted review
A great place to buy games
Cheaper than retail prices, better than retail service
20 May 2022
Unprompted review
Good price, easy to order and instant key access
Initially I got a VAT number box to fill in(??) but after a page refresh it disappeared so I was able to continue with my order. Other than that, the process was easy and the game key was immediately available after checking out.
7 March 2022
Unprompted review
Reply from JoyBuggy
Hi Gregg
Thanks for your review.
Can you please contact us, on mail support @ joybuggy.com or using our live chat.
I really like to hear more about that issue, so that we can get it fixed.
/Martin - Owner
Perfect !!!!
Perfect !!! Great prices, instant delivery, fast and easy site to use and fantastic customer service. Highly recommended !!!!
6 March 2022
Unprompted review
Bought Elden Ring
Bought Elden Ring. Got the key right away. Worked flawlessly.
28 February 2022
Unprompted review
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