Buyer Beware. This company sells cheap plated jewelry claiming solid 925 silver. I orders a 444 necklace and paid $85 for the sterling silver. A year later the “silver” is turning into copper because... See more
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Hands down the best customer service experience! Will be ordering more pieces in the future. I am in love with my necklace!! I didn’t think they can accommodate because I have two capitals in my name,... See more
Requested a refund for a phone wallet via email 4 times and by chat box one time - no response on any of these requests. Not even a confirmation that someone has read them. Horrible customer service.
Company replied
I ordered a name chain and was not satisfied with the design of the first letter. After expressing my concern they immediately reached out and made it right. I am more than impressed with this company... See more
Company details
Written by the company
Joycenamenecklace is specializing in unique and innovative jewelry for every occasion. We produce personalized jewelry, bling accessories and birthstone jewelry. Each one of our handmade jewelry pieces is uniquely made just for you. With just the right designs, metals, and birthstones, your memories are captured in stunning personalized jewelry that speaks beyond words.
Contact info
United States
- joycenamenecklace@gmail.com
- joycenamenecklace.com
3.2
Average
37 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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misunderstanding on an order
misunderstanding on an order, corrected right away, real person, real customer service. will buy again
19 October 2022
Unprompted review
Love my necklace
Love my necklace! Great customer service and I will definitely be shopping more! Thank you : )
26 September 2022
Unprompted review
Bad customer service, no response on 4 requests
Requested a refund for a phone wallet via email 4 times and by chat box one time - no response on any of these requests. Not even a confirmation that someone has read them. Horrible customer service.
2 August 2022
Unprompted review
Reply from Joycenamenecklace
Hi there, we're sorry you encountered this problem, but we didn't find a record of your purchase in our store, nor did we sell the product you said, could you please check it? If you have any questions, feel free to contact us and we will help you right away. Hope you can have a good day. :)
Thank you Joycenamenecklace for…
Thank you Joycenamenecklace for replacing my order. I'm happy for correcting the problem in a reasonable time. I will continue to order from you.
25 June 2022
Unprompted review
THE MOST BEAUTIFUL NECKLACES
I can't begin to tell you how beautiful these necklaces are. I purchased 6 different necklaces and all of them were gorgeous. I did have a slight problem with two of them but their customer service dept fixed everything with no problem. This company is truly the best!!!
Thanks for everything, Sherry❤
4 June 2022
Unprompted review
My Name Necklace
I received my necklace today and it is truly Fabulous. The craftsmanship was exactly how I wanted it. It is a truly beautiful necklace. Thank you so much💕
1 June 2022
Unprompted review
Great customer service
I must say the neckless is beautiful and the customers service is great i had a small error and they took care of it accordingly and responded to all my email. I would re-order for sure.
10 May 2022
Unprompted review
I’m so satisfied with the customer…
I’m so satisfied with the customer service! They are very fast and polite. I have a new favorite place to shop ❤️
5 May 2022
Unprompted review
This small business has one of the best…
This small business has one of the best customer service I have ever experienced! The quality is breathtaking and the rings and necklaces are truely a star gem to my jewllery collection now
29 April 2022
Unprompted review
They were very helpful with customer…
They were very helpful with customer service with quick replies and good solutions!! Would order again
24 April 2022
Unprompted review
Beyond Happy and Satisfied👍......
I have pretty much already given a review via email to your company regarding how I feel about my Diamond Name Necklace but for people who may be interested in purchasing a Diamond Name Necklace I will give a short version of what I've already written. I purchased my necklace March 26th and I received it April 14th, it took about two and a half weeks for me to receive my necklace and let me tell you it was absolutely, positively worth the wait!!! My necklace is so so so so so BEAUTIFUL🤩. It Surpassed my expectations and I am 100% Absolutely Satisfied with my purchased item. Thank you very much, Love Alice❤😁
23 April 2022
Unprompted review
I am very pleased with the customer…
I am very pleased with the customer service and quality of Joycenamenecklace. When I received my custom necklace … I wanted to make minor changes….and they happily accommodated me. These gifts will be so special for my daughter and her new line sisters!!!
22 April 2022
Unprompted review
Joycename
I love the necklaces i recieved from them! It was exactly like the pictures and videos. I highly reccomend them for custom pieces ♥️
22 April 2022
Unprompted review
lock it necklace order
Recently ordered a lock it necklace with joycenamenecklace and the experience was amazing. Customer service is awesome, always answering no matter how many questions I had and helped get the necklace to me as soon as possible. Highly recommend them
22 April 2022
Unprompted review
Beyond stunning!
I couldn’t be more in love in love with my necklace! It is beyond perfect!
21 April 2022
Unprompted review
I would 100% recommend
I would 100% recommend! I placed a few orders on this website and I was always extremely satisfied. The items are so unique and cute, and I love that you can customize everything. You can truly own something nobody else could. The quality is very good and shipping was fast. I loved the packaging as well, you can see they put a lot of effort in it. Love it!
26 January 2022
Unprompted review
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