Do not expect the same quality, sizing, material or even style. Awful representations of the lovely pictures on the advertising. Horrible unwearable rubbish sent. £65 lost (avoided sending bac... See more
Company replied
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See what reviewers are saying
Extremely upset with my this company and my dealing with them. I ordered a few items from them and tried to return them after changing my mind. Had to pay to returning them myself and never received m... See more
I expect to see the same automated response to this review that I've been receiving for the past two years now - there is absolutely no service from service (at) joymitty.com, just templates of drivel... See more
Company replied
Wow joymiitty! How many other REALLY BAD reviews can u get?? Still waiting after more than 2 months! Can the others who have experienced your utterly abysmal response and I get together to reimbu... See more
Company replied
Company details
Written by the company
JOYMITTY is an international B2C fast fashion e-commerce platform. The company mainly focuses on women's clothing, but also provides accessories, shoes, bags and other fashion items. JOYMITTY aims to make you spend a pleasant time, so you can wear it on any occasion, at home, at work, or on a date. The meaning and goal of the JOYMITTY brand is to provide consumers with unique fashion products. We aim to discover new fashion trends and explore the unique style combined with art through independent design. We strive to make users pursue and inspire the concept of leisure and comfort.
Contact info
United Kingdom
- service@joymitty.com
- joymitty.com
1.4
Bad
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Do not spend your money with this company!!!
Do not touch this company with a barge pole! All the reviews about getting a return voucher are true. I placed a large order with them and have not sent me through a return address and not answering my emails. Will never deal with again. This company should be struck off, unprofessional and not conforming to a business standards. Obviously set up to scam people. No protocol.
5 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Do not buy from this company
Do not buy from this company.
My dress looks nothing like the photo. trying to return is not happening and you only have a short time to do it. They have not replied to with of my requests to return NEVER AGAIN. less than 1 star…..
I have given up after 15 emails photos & numbers. The high cost of return to China makes it not worth it. They won!!! DO NOT FALL FOR PRETTY PHOTOS. Bee
4 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
I have orderd a dress a month ago never…
I have orderd a dress a month ago never got it and now I can't contact them as I'm having trouble with email address not happy with them at all ! Prefair to get refund but can't see it happening
3 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Avoid Joymitty!
Oh my goodness. I will never be caught again by not reading Trustpilot reviews again. I ordered 4 items. They took weeks to arrive and apart from one item, they were shapeless, not as per the advertisement, appalling quality etc etc. I asked for directions on how to return all items and eventually received replies…first offering 10% refund to keep the items. After refusing to do so I was then offered 25% refund to keep them. I have refused and returned them yesterday at a cost of £24!
I’ll be interested in how long it takes to get my refund…if ever I do. I’ll keep trustpilot informed…..
2 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Do not buy from here
Do not buy from here. The material is very poor quality, the seams are wonky and the hems don’t even line up. The clothes are shapeless and nothing like the pictures on line. You can only return to china at huge cost. No customer service to speak of. A company as shoddy as the clothes they try to pass off.
1 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Very shabby clothes
Very shabby clothes. 2 dresses that according to the sizing should have fit a size 18 but wouldn't fit a size 10! Badly made!! Would cost more than paid to return. Don't buy from this site!!!
1 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
I wish I had read reviews before…
I wish I had read reviews before placing my order for two t-shirts. They looked so nice online. I waited a month on the first one and when it did arrive it was huge!! I emailed THEM several times for the return address. only
They said wait until the second one arrives before returning it.
After a few more weeks I was told due to high demand it was still not available. I was afraid I wouldn't get my money back due to late date so again I asked for an address to return it and get a refund for the second one.
The address was in China!!
They asked me to send photos of the first one which I did, laying one of my own on top so they could see the difference. The reply was: it will be very expensive to return it so we could give you 15% instead.
I asked at the post office and the cheapest way was £17.40 more than the t-shirt which was a sale item.
I did get £17 back for the cancellation of the second one after almost two months. The photo on line and actual product are so completely different I could hardly believe it. Very cheap and shoddy. I have emailed to say I will not be returning the huge t-shirt but will donate it to Oxfam and have to accept the loss of about £25 for the shirt £17 plus £8.00 postage they charged as no further offer has been made. I notice after reading other comments it is a computer generated reply nothing personal about it so despite what they say customer services really don't care about items not fitting and returns, they just keep the money knowing its too expensive to returns anything. BEWARE!
I'm so disappointed as I was looking forward to ordering lots of items as they looked lovely online. I will make sure I deal with a UK company in future or stick to the shops!
1 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
This is a terrible company
This is a terrible company. They do cheap copies of garments which are dreadfully made. You can send them back but at your own cost. I bought some shoes which fell apart after first wear with the top coming away completely from the sole. Joymitty suggested I take them to be mended which was not an option as they were so badly made. Paid £15 to return!
1 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Avoid joy Mitty - cheap
Shirt ordered eventually after weeks, and when it arrived extremely poor cheaply made, material feels dreadful and quality is appalling, must have cost pennies to make.
Now trying to get money back, have to send it back to China at my own cost and they’ll decide if it arrives if they’ll refund me, or I can take a 20% discount to go away!!!
Avoid buying anything from this company!
I won’t go away until I get a full refund and will leave as much negative feedback on sites as I can.
Note the standard responses below, even to the person who never used them, joke of a cheap nasty rip off company
30 June 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Terrible
Terrible! Dress rubbish doesn’t fit and nothing like photo want to send back have tried it won’t except my email address and details for order number so what do ?
30 June 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Disscusting con company they done me out of 26 pound
Disscusting con company they done me out of
£26
30 June 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Avoid this company at all costs
Avoid this company at all costs
Avoid this company at all costs. the clothes are poor quality and they don't honour returns. I have been trying to get my money back since 17th March 2022 and they claim they haven't received my return and blame it on international post. I replied...
'So answer why you are refusing to recognise receiving my return when...
"UK to China postage will usually arrive within 1- 9 days, depending on the service you choose. If you're looking for an urgent service, TNT Express will deliver your postage to China within 1-3 days."
Don't talk nonsense and be honourable and update your system and make my return. The fault is at your end and your system needs updating.
This has been going on since 17th March. There is no way a return takes this long.
I will never give up until I get my money back!'
I'm in it for the long haul as I hate dishonest companies.
29 June 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Returns
I have tried to e-mail Joymitti at their email address, which they offer when I looked up returns, and it has been returned to me as unknown! Really pathetic.
29 June 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Thanks Trustpilot for true reviews
I was going to purchase a dress from Joy Mitty. The online reviews were good. Decided to google and that's when I found out about the awful service that her customers have received. Thanks Trustpilot - you've saved me from a truly bad experience. Watchdog or similar needs to be contacted.
See generic reply - I haven't bought nor do I ever intend to buy. This company doesn't care!
PS - Does ANYONE believe the positive review?? I don't.
29 June 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Beware trying to return a garment.
I ordered a top, in the correct size, according to sizing guidelines, for £19 approx, including vat. I noticed that in their 'returns' policy, the garment should still have tags attached. The top was far too small so I did want to return it. There were no tags nor any washing instructions on the garment; only the size stitched in. When I contacted Joy Mitty by email, they asked me to take a photograph of the top and send it to them. I said I did not have a smart phone so I could not do that. Their next email told me that such was the cost I might incur, customs, etc, it would not be worth my returning the garment and that this information was printed their returns policy. This information was not clear.
Their sizings are completely wrong and they must be making a lot of money from customers who want to return clothes because of this. I complained about this, after which they offered me a refund of 15% ! Running out of options, I replied, using the email they had sent me, that I would accept the 15%. That was 2 month's ago and I have not had a reply, even though I sent a second email in the same vein. I thought the whole process completely favoured the seller, not the buyer. I have not received the small and derisory sum of money, which I did not think I would anyway. This, I think, is a form of fraud and should be investigated.
28 June 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
BAD NEWS-THEY DON'T DEVLIVER &THEY…
BAD NEWS-THEY DON'T DEVLIVER &THEY STEAL YOUR MONEY
I have not received my goods ordered in March and no matter how many complaints I've made and requests for a refund, I am ignored. This is the reason why orders from companies in China have such a bad reputation. I will never again support a Chinese company
28 June 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
My wife made order & i payed via pay…
My wife made order & i payed via pay pal ,they have not provided order no & no delivery dates anything they keep asking for order no to check there end (jokers) just going around in circle, have now taken issue to paypal & see what happens ,any advice would be appreciated .
Not really replied have they ? I have contacted PPay & they have contacted a company called FASHION DH & have given them several days to reply ,wont hold my breath ! Have to say its caught us out & feel a bit of a plum but fingers crossed for all of you same position ! Good Luck
27 June 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Avoid this like the plague
You cannot opt out of emails completely. The best you can do is suspend them for 6 months...this is really not acceptable.
Apparently you cannot delete your account either.
Avoid this like the plague
Edit: Seen their reply. Lol This isn't about an order...this is about unsubscribing and deleting the account.
27 June 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
SCAM!!!!!!!
SCAM!!!!!!!
If I could give this company minus stars I would 1000-
Total rubbish
Cheap fabric
Sizeing really bad
DON'T BUY FROM THIS COMPANY
Trying to return anythong is a jpke and basically impossible
26 June 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
WELL I STUMBLED UPON ONE OF THEIR…
WELL I STUMBLED UPON ONE OF THEIR ADVERTS JUST NOW AND THE CLOTHES ADVERTISED LOOK REALLY GOOD. BUT A LITTLE SUSPICIOUS THAT ALL THE ITEMS WITH REVIEWS WERE FIVE STARS. NOW HAVING READ THE REVIEWS ON HERE I DON'T THINK I'LL BOTHER SO THANK YOU EVERYONE FOR THE HEADS UP. I HOPE YOU ALL GET YOUR MONEY BACK, AND WHEN THEY DO REPLY ON THIS TRUST PILOT SITE IT IS JUST A GENERIC ONE!! THINK I'LL STAY AWAY THANK YOU. CLOTHES FOR MY OTHER HALF NOT ME BY THE WAY
UPDATE, AND THERE YOU GO - A GENERIC REPLY. IF YOU READ MY REVIEW PROPERLY YOU WOULD KNOW THAT I HAVE NOT ORDERED ANYTHING AND THEREFORE WHY ARE YOU ASKING FOR AN ORDER NUMBER???? AND SEEMS I AM UNABLE TO PLACE A NEW REVIEW HENCE AN UPDATE. HOW STRANGE!!!!!
25 June 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
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