JPL Plumbing & Heating Ltd Reviews 

347
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its professionalism, efficiency, and reliability across various jobs. People frequently commend the staff for being friendly, helpful, and professional, making interactions pleasant and building trust. Reviewers also consistently find the pricing to be very reasonable, appreciating the good value for the high-quality work provided. Many customers have relied on this company for years, consistently receiving first-class service for their plumbing and heating needs. People frequently express their intention to continue using their services, highlighting the consistent reliability and trustworthiness experienced over time.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the friendly, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Price

People report positive experiences with price, consistently finding it to be reasonable and good value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic job done, very professional from start to finish. No problem with booking, came when they said they would, installed everything superbly, invoice was the same as the quote. Very tidy when wo... See more

Company replied

Rated 5 out of 5 stars

I cannot give enough appreciation for JPL. From the beginning the team have always been super friendly, professional, helpful. Always on hand to help, whether in person or over the phone, you always g... See more

Company replied

Rated 5 out of 5 stars

JPL Plumbing and Heating provided me with outstanding service recently. Their work has ranged from gas checks and a new boiler installation to a toilet cistern change. Every single job was completed q... See more

Company replied

Rated 5 out of 5 stars

Jason and Marianne are great. Very helpful and professional. Never let you down and Jason always does a clean, tidy and efficient job. Marianne takes care of the bookings and office stuff and is ver... See more

Company replied


Company details

  1. #24 of 97 best companies in Plumber
  2. #20 of 45 best companies in Gas installation service

Written by the company

JPL Plumbing & Heating offers a full professional plumbing and heating service.  Based in Waltham, Grimsby, we have over 25 years experience in the industry and as a family run business we pride ourselves on having created longstanding, trusting relationships with our customers, many of whom feel like our extended family. Give us a call today for a hassle free, no worry service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(347)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Company

As usual the work was undertaken in a friendly and professional manner from arranging the booking through to completion. JPL have been looking after the gas safety and plumbing requirements of our static caravan for almost 10 years and the service has always been first class and completely trustworthy.

17 July 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thankyou for being a loyal customer and for taking the time to review us

Rated 5 out of 5 stars

Reliable and friendly: Quote and delivery on time

This was a replacement toilet cistern. Not an emergency. This review is based upon a single experience. My 50 year old toilet cistern could still flush, but you needed to take the top off. Not nice to do, but effective. I chose JPL because they are local. In my experience, the JPL office is basically run by M (I do not publish full names). The assessment was carried out by J. We discussed re-furbishment but agreed replacement was more appropriate. It was carried out by J and an apprentice on the agreed date and time. New cistern installed, old cistern taken away, job done. They (M) answer e-mails. The telephone can be problematic, but with up to three attempts you can usually get through. I can now flush by pressing a button. So far, it is working well.

26 June 2025
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Reply from JPL Plumbing & Heating Ltd

Thankyou for taking the time to review us and we are happy that we were able to help with your wc. We often have multiple calls coming through at the same time, so it isnt always possible to answer everyone. Please always leave a message and we will call you back asap.

Rated 5 out of 5 stars

Resolved my problem

Resolved my problem, quick, efficient, professional, used a few times with success.

27 June 2025
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Reply from JPL Plumbing & Heating Ltd

Thankyou for your great review and for being a returning customer

Rated 5 out of 5 stars

Always can rely on Jason for a Good…

Always can rely on Jason for a Good Job, Marianne Completes the Team Organising the Work. Would always Reccomend to Family or Friends this well Run Company....

26 June 2025
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Reply from JPL Plumbing & Heating Ltd

Thankyou so much for your lovely review, we work hard together to create a service we are proud of.

Rated 5 out of 5 stars

Highly recommend

Excellent service, would highly recommend this company

12 June 2025
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Reply from JPL Plumbing & Heating Ltd

Thanks so much for taking the time to review us and happy to hear you are happy with our service

Rated 5 out of 5 stars

Boiler Service With A Smile

Jason was his usual smiling and happy self whilst doing my boiler service, and sorted everything quick smart.

3 June 2025
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Reply from JPL Plumbing & Heating Ltd

Thankyou for such a great review, I will pass on your comments to Jason and remind him of this when he is grumpy ;)

Rated 5 out of 5 stars

Reliable and trustworthy

Reliable and trustworthy, does an excellent job. Very competitive prices. I know that if I do have a problem they will respond and resolve any issues as soon as possible.

3 June 2025
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Reply from JPL Plumbing & Heating Ltd

Great review, thankyou so much, we will always do our best to help

Rated 4 out of 5 stars

No fuss service

No fuss service

3 June 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thankyou for taking the time to review us, we really appreciate it

Rated 5 out of 5 stars

Jason always does very thorough work…

Jason always does very thorough work and gives much thought to coming up with solutions to problems.JPL plumbing are a friendly and efficient service and I would (and do) recommend them to others without hesitation.

22 May 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thanks so much for recommending us, Jason and the team work hard to give the best service we can to our customers and you are right Jason does go above and beyond!

Rated 5 out of 5 stars

Great service

Great service, got on with the job no bother. Will be using again 👍

9 May 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Fantastic to hear you will be using us again and thankyou for your review!

Rated 5 out of 5 stars

Do what they say they will do

Very reliable can’t fault Jason and his lovely wife who is pleasant and helpful always been happy with their service

29 April 2025
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Reply from JPL Plumbing & Heating Ltd

Thankyou so much for your lovely review, we truly appreciate it

Rated 5 out of 5 stars

a reliable firm nothings too much…

a reliable firm nothings too much trouble they try and get you sorted if you have a problem the same day or the next day fully recommended then to any one needing a plumber

23 April 2025
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Reply from JPL Plumbing & Heating Ltd

Thankyou we try our best and thankyou for recommending us

Rated 5 out of 5 stars

JPL Plumbing are excellent at what they…

JPL Plumbing are excellent at what they do ,nothing is too much trouble, if there's a problem they will go out of their way to get it sorted out for you

1 May 2025
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Reply from JPL Plumbing & Heating Ltd

Thankyou for your review, we always try and find the best solutions for our customers

Rated 5 out of 5 stars

Outstanding company

Outstanding company. First class customer service in all aspects.
She's is 86 years old and has used JPL Plumbing for many years. She wouldn't use anyone else.Jason goes above and beyond to make sure she's OK.
JPL really do care for their customers.
We fully recommend them for all your Plumbing work for either home or holiday home/ caravan Plumbing needs..

29 April 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

We always try to look after our customers and fully appreciate your lovely review

Rated 5 out of 5 stars

Our previous plumber had to leave site…

Our previous plumber had to leave site and recommended JPL as did a lot of other owners on site.
Communication is very good and payment is easy with cash transfer.

3 April 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thank you for taking the time to leave us such a lovely review.
We’re really pleased you were happy with the service and appreciate you choosing JPL. Feedback like this means a lot to us.
Kind regards,
The JPL Team

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