Great customer service! I was a dummy and used the wrong credit card to book passes, but I emailed the refund department about it and within a few hours I received a response informing me of a refund.... See more
Company replied
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I got my passes super quickly and overall the process was really simple! It was easy to get my tickets in Japan and didn’t have to wait in long lines. The Shinkansen trains are fast, clean and really... See more
Company replied
First thing to know is that a foreigner must buy the JRP when at home, not when he/she arrives in Japan. This means some extra charge depending on the travel agency that manages the ticket. We receive... See more
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This is my second time booking this pass, it really does make the long trips so much easier! And once you arrive the staff at the counter are so helpful making sure you have the right seats reserved.... See more
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Company details
About JRailPass
Written by the company
Get a Japan Rail Pass
About JRailPass
JRailPass helps you get the best out of your time in Japan with all-inclusive rail tickets and other essential travel add-ons, all in one place. We’re an authorized distributor of the official Japan Rail Pass, and have helped 300K+ travelers secure their tickets hassle-free from home. Our platform makes it easy to choose the right pass for your trip, pay for your selected ticket securely, and understand how to use it when you arrive
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Rent a Pocket WiFi for Japan
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4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Very easy to follow instructions
17 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Easy to use
Easy to use, but got an error message a couple of times when I tried to select my payment. Otherwise, a good experience, especially since this is the first time I have
17 March 2026
Reply from JRailPass
Hello,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that some aspects of your experience did not fully meet your expectations.
Your comments are very important to our team, as they help us identify opportunities to improve our service and provide a better experience for our customers. We would really appreciate the opportunity to look into your concerns more closely.
Please feel free to contact us at info@jrailpass.com so we can assist you directly and work toward a satisfactory resolution.
Kind regards,
Team Jrailpass.com
Sometimes q confuse with the booking…
Sometimes q confuse with the booking for number of pax. Once entered and redo, the number of pax keeps multiplying.
17 March 2026
Reply from JRailPass
Hello,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that some aspects of your experience did not fully meet your expectations.
Your comments are very important to our team, as they help us identify opportunities to improve our service and provide a better experience for our customers. We would really appreciate the opportunity to look into your concerns more closely.
Please feel free to contact us at info@jrailpass.com so we can assist you directly and work toward a satisfactory resolution.
Kind regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Easy and professional
16 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Not a fan of the extra secret charges…
Not a fan of the extra secret charges that only pop up afterwards. Also a bit worried that I am now waiting on a piece of post to be able to exchange it for a ticket once I'm in Japan. The normal shinkansen tickets just send a QR code which is a lot easier and hassle free.
16 March 2026
Reply from JRailPass
Hi,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with the Japan Rail Pass did not meet your expectations.
Please note that, in addition to the nationwide Japan Rail Pass, we also offer a variety of regional passes that may better suit certain travel plans and budgets. You can find more details about these options on our website: https://www.jrailpass.com/regional-passes
We would truly appreciate the opportunity to better understand what happened and assist you directly. If you are open to it, please contact our customer service team at info@jrailpass.com so we can look into your case and work toward a solution.
Thank you again for your honest feedback. We remain committed to improving and to providing a better experience for our customers.
Kind regards,
The Jrailpass.com Team
Suspicious site - maybe a scam
Easy to navigate, however when I contacted to discuss a further issue regarding the ticket, the advice received was very suspicious for scam activity. To modify a ticket order, the recommendation is to purchase an entire new pass, then apply for refund. The “ultimate Japan guide” that costs extra money is a link to a pdf download that you have a limited time to access, not an actual book. Ultimately, although the site is easy to navigate, I’m not yet convinced this isn’t in fact a scam. It is not clear from the site that this is a third party seller (that looks very similar to Japan Rail) rather than the actual Japan Rail site.
16 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Easy and friendly
16 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
It was easy to purchase tickets
16 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
A money and time saver
Easy to use and saves quite a bit of money in the long run while giving you a sense of security that you'll get on the train that fits your itinerary the most!
15 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Japan Rail Pass purchase…
It was relatively easy to request on line however, my credit card company did instill security measures for fraud which required a phone call to them especially since this was an international site.
15 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
A site made for OUR Satisfaction!
JRailPass is user friendly! If you get to the end of the purchase process and decide to purchase a different pass, you can go all the way back to step one and all of the information you entered is saved. You don’t have to re-enter. Also, the site advises if you have enough time between the day you order your pass and the day you arrive to receive at home. It gives you the option of delivery to your hotel. It’s a pretty flawless site.
15 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
It was very easy with one exception
It was very easy with one exception. the site didn't recognize when fields were pre-filled and I noticed our dialing code would switch from US to Canada (we have the same code)
15 March 2026
Reply from JRailPass
Hello,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that some aspects of your experience did not fully meet your expectations.
Your comments are very important to our team, as they help us identify opportunities to improve our service and provide a better experience for our customers. We would really appreciate the opportunity to look into your concerns more closely.
Please feel free to contact us at info@jrailpass.com so we can assist you directly and work toward a satisfactory resolution.
Kind regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Easy to navigate the site
Easy to navigate the site, immediate response and confirmation
15 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
The steps and questions were simple to…
The steps and questions were simple to follow and not complicated.
15 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
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