JR Flooring Direct logo
Visit website

JR Flooring Direct Reviews 

126
•
TrustScore 4.5 out of 5

4.5

Home Services
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the flooring products are of exceptional quality, very durable, and reasonably priced. People love how fast the deliveries are, noting that packages arrive well protected and exactly on schedule. Consumers also appreciate the clear updates and friendly communication provided throughout the entire purchasing journey. However, some people mentioned issues with the courier service causing unexpected delays or completely failed deliveries. A few other people also felt that facing extra delivery fees for certain locations or dealing with poor driver assistance was quite frustrating.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping speeds,... See more

Product

Reviewers highlight positive aspects of product quality, frequently praising the amazing durability, solid... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the quick delivery and... See more

Quality

Clients share positive opinions on quality, frequently praising the solid and durable materials such as the... See more

Order

Users describe ambiguous interactions with order, noting that ordering is generally simple, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication from Damian. Good prices. Good website that allowed us to see and compare all the available products. Also the ‘end of roll’ section was easy to use and helped us find a cost ef... See more

Rated 5 out of 5 stars

Very good customer service. I contacted them by telephone & email and both times they were excellent in replying to my questions. I was kept up to date with time of despatch and my delivery. Will hav... See more

Rated 5 out of 5 stars

Quick delivery, well packed eg not excessive packaging to get rid of! Bought an end of roll piece of vinyl for a campervan conversion, so it was very good value. Very solid stuff but easy enough to cu... See more

Rated 5 out of 5 stars

Really good experience with JR Flooring Direct. First order was delivered perfect and on time. I made a small mistake with one of the floors I was doing in a small toilet area. Reordered another 2m*2... See more

Company details

  1. Home Services

Information provided by various external sources

Safety Flooring and Altro Flooring from the UK's leading anti-slip flooring expert, J R Flooring Direct. We guarantee the cheapest prices in the UK and outstanding service.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(126)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

One of the nicest companies I have ever worked with

I haven't bothered reviewing a company in probably a decade, but the guy who answers the phone here was one of the most helpful and lovely people I have ever had the joy of working with and made a really stressful situation where I was completely out of my depth an absolute breeze. Thank you, I will be grateful whenever I look at my bathroom floor!

28 January 2026
Rated 5 out of 5 stars

Great experience

Easy to find the products on their website, a great and generous offers and prices. The desired product is a very good quality,it was dispatched and arrived quickly. Great experience, recommended company

26 January 2026
Rated 5 out of 5 stars

Great Product 5*

Great Product, Highly Recommended Company at a Very Good Price.
Shame about the courier service, Took a week to deliver an overnight service.

2 January 2026
Rated 2 out of 5 stars

Adhesive and flooring order

I ordered F Ball F44 Acrylic Adhesive and Altro ContraX Safety Flooring. The roll of flooring arrived but the adhesive was not delivered. I have now received a refund for the adhesive but I’m delayed on a work project.

4 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look