J R Hopper & CoReviews 

6
TrustScore 4 out of 5

3.9

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Company details

  1. Estate Agent

Written by the company

Estate and Letting Agent for the Yorkshire Dales. 7 Day Marketing. Video and Physical Viewings. Outstanding customer service. We help you move on with life! For Sales in the Dales. Pop into Hoppers!


Contact info

3.9

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
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1-star

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3.9

All reviews

(6)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Pam Baines

Pam Baines (Sales Progress) was excellent and professional throughout our purchase in Hawes
Highly recommend

17 April 2026
Unprompted review
J R Hopper & Co logo

Reply from J R Hopper & Co

Thank you for the review!

Rated 5 out of 5 stars

Fantastic service selling my home

Fantastic service selling my home. Nothing was too much trouble for Pam, who constantly chased soliciitors and agents and kept ee informed every step of the way. Delighted.

28 January 2026
Unprompted review
J R Hopper & Co logo

Reply from J R Hopper & Co

Thank you, that's really lovely to hear. Pam will be really pleased ❤️

Rated 5 out of 5 stars

JR Hopper have been fantastic landlords…

JR Hopper have been fantastic landlords and I have rented quite a few properties over the years. This was my last rental before buying. Anything that needed doing was sorted quickly and to a high standard. Someone was always sent over the next day for repairs. Angela is lovely and has been very helpful and professional. I would definitely recommend.

30 June 2025
Unprompted review
J R Hopper & Co logo

Reply from J R Hopper & Co

That's a fantastic piece of feedback Charlene - thank you, so much. Angela will be delighted.

Rated 1 out of 5 stars

J R Hopeless


Happy to take your money and let you live in mouldy conditions. No customer care at all. Always on the side of the landlord. Empty promises of maintenance.

Avoid avoid avoid.

(Speaking about lettings only, Leyburn office)

1 December 2024
Unprompted review
J R Hopper & Co logo

Reply from J R Hopper & Co

Hi Andrew. I agree and accept that you had a bad experience with your tenancy, I'm truly sorry for that. I stand by our team, who I feel did the best they could to resolve your issues before ultimately negotiating you an early exit from the tenancy.

That said, lessons have been taken from your experience that we will use to improve our service going forward and avoid situations like yours in the future.

I appreciate the candid review and wish you well for the future.

Rated 1 out of 5 stars

Unparalleled incompetence

Unprofessional, incompetent, lazy and deceitful, I may have been unluck but 2 out of the 4 people I spoke to at JR Hoppers demonstrated utter lack of the basic and simple skills needed to work never mind in a professional office.

It was like they have a belief they can operate to a standard that is acceptable in the Yorkshire Dales without any regard for serving a wider audience, plus what they say matters, which costs customers money.

I will never use them again and encourage anyone who is selling a property in the Dales to go elsewhere!

Based on the above review JR Hoppers & Co have asked to engage with me to justify the statement and address the issues. Clearly having received such shocking service I have no intention to wasting my time helping them improve what is clear and can be addressed with some basic introspection.

10 April 2025
Unprompted review
J R Hopper & Co logo

Reply from J R Hopper & Co

I'm saddened to read this. We pride ourselves on good customer service and it seems like we have let you down in this instance. Further information was requested so that we could identify who you were, to validate your account and to understand what went so wrong.

I'm sorry you feel that it is a waste of your time to provide such information, but I'm thankful you did spare the time to update your review to say so.

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