If I could give 0 stars, I would. The company needs to provide a much clearer description of their charges. The $89 fee is only for the subscription or to see a prescriber, and the final price ends... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service is fast, good prices. My weight was 211 now 149 in about a year. Doctor are a great help also customer’s service was amazing if you need help. Tara was amazing with a couple of problems I had... See more
Company replied
Be warned they charge $89 for you to do a consultation. You have to set up an appointment and it’s a group of people on Zoom. It was somewhat informative, but it took time out of my day and a couple d... See more
Company replied
So I am excited to start my journey to weight loss and can’t wait to get to my desire body weight. Giselle gave me a great experience by helping me with my purchase even guiding me on how to achieve m... See more
Company replied
Company details
Written by the company
JRNYS is a innovative telemedicine platform dedicated to transforming healthcare by making it accessible, equitable, and personalized for everyone. Our mission is to break down barriers to healthcare, ensuring that people have convenient access to essential services, regardless of location, socio-economic status, or physical limitations. Specializing in critical areas like weight loss and sexual wellness, JRNYS offers tailored solutions that address the unique needs of our patients. Whether you're seeking effective weight management programs or support for sexual health, our platform connects you with experienced healthcare providers who provide compassionate, personalized care. We believe in a patient-centric approach, where your well-being is our priority. Our commitment to trust, confidentiality, and collaboration ensures that your interactions are secure and supportive, fostering a seamless healthcare experience. We also focus on empowerment and education, providing resources that help you take control of your health journey.
Contact info
515 Congress Avenue, Unit 1515, 78701, Austin, United States
- (512) 960-1075
- admin@jrnys.com
- jrnys.com
3.1
Average
69 reviews
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent to deal with
Great, responsive, and fast in service, and it's a pleasure working with JRNYS. I couldn't recommend them more highly.
18 November 2024
Reply from JRNYS
We're thrilled to hear that you had such a positive experience with JRNYS Wellness! Your weight loss journey is inspiring, and we're so happy that our team was able to support you every step of the way. Thank you for sharing your feedback!
JRNYS has made my weight loss…
JRNYS has made my weight loss experience great. Getting online with a doctor is quick and easy. They listen to your concerns and then check in with you monthly. They are quick with their messaging system and quick to fill prescriptions!
9 November 2024
Reply from JRNYS
We're thrilled to hear that you had such a positive experience with JRNYS Wellness! Your weight loss journey is inspiring, and we're so happy that our team was able to support you every step of the way. Thank you for sharing your feedback!
Everything
Everything! From the doctor to the staff. Anytime I had a question they answered almost immediately. I lost my weight fairly quick with their guidance. I would recommend jrnys to anyone wanting to lose weight and keep it off. I went from a size 16-18 to a size 8-10.
8 November 2024
Reply from JRNYS
Wow, what an amazing transformation! We're so happy to hear that JRNYS Wellness has helped you achieve your weight loss goals.
Thank you for sharing your positive experience with us. We're proud to have a team that goes above and beyond to provide excellent care. Cheers to realizing your goals!
All the people that you may deal with …
All the people that you may deal with are so very nice and helpful.
3 November 2024
Reply from JRNYS
Thank you for sharing your positive experience with us. We're proud to have a team that goes above and beyond to provide excellent care. Cheers to realizing your goals!
Reply from JRNYS
We're thrilled that our team at JRNYS Wellness was able to help you achieve your weight loss goals. Your positive feedback means the world to us. Thank you for choosing our clinic for your health and wellness needs!
I have a great experience with JRNYS
I have a great experience with JRNYS. Doctors always on phone, all questions was answer, they always gave you suggestions what to do and ask about your feelings. I was impressed and what is more important that everything is working without side effects.
1 November 2024
Reply from JRNYS
Thank you for your kind words! We're delighted to hear that the JRNYS method to weight loss has been so effective for you. Your success is our motivation to continue providing exceptional care to our patients.
communication is great
communication is great. support is great. ease of use is ideal.
29 October 2024
Reply from JRNYS
Thank you for your kind words! We're delighted to hear that the JRNYS method to weight loss has been so effective for you. Your success is our motivation to continue providing exceptional care to our patients.
Customer service is great
Customer service is great. Providers respond very quickly to questions. The pharmacy ships the medicine in a timely manner. My only complaint would be that the cost rises with every dose. Some companies are keeping the price equal for the whole regimen.
28 May 2024
Reply from JRNYS
Thank you for your feedback! We’re thrilled to hear that our customer service and quick responses have been helpful, and we’re glad to know the pharmacy shipping has been smooth for you. We’re excited to share that we’re rolling out a new pricing model to keep costs stable throughout your treatment with no monthly increases. We hope this makes your experience even better!
Great support and advice
I love that the team is always checking up on how I am doing. They make sure that I’m feeling good, and that I’m not having any side effects. They helped walk me through the shots so I wouldn’t be so scared. I’ve hit my goal weight but decided to lose just a bit more so I’m continuing on my journey.
14 April 2024
Reply from JRNYS
We're so impressed with your dedication and progress, Catherine! Your weight loss journey is a testament to your hard work and the support of our team at JRNYS Wellness. We look forward to your continued success!
SUPERIOR EXPERIENCE
I have been so impressed with JRNY’s. It has truly made my weight loss journey so effective and my mental and physical health has reaped the benefits. My coordinator has been superior in her knowledge and customer service.
28 October 2024
Reply from JRNYS
We're thrilled that our team at JRNYS Wellness was able to help you achieve your weight loss goals. Your positive feedback means the world to us. Thank you for choosing our clinic for your health and wellness needs!
My experience has been wonderful
My experience has been wonderful. The medical personnel has always been super helpful, informative, and answers my questions immediately. The response has always been great.
28 March 2024
Reply from JRNYS
We're thrilled to hear that you had such a positive experience with JRNYS Wellness! Your weight loss journey is inspiring, and we're so happy that our team was able to support you every step of the way. Thank you for sharing your feedback!
Whenever I have a question and I’ll…
Whenever I have a question and I’ll leave a message I’m always answered back within two hours. They make me feel like I am the only patient I get very polite helpful people.
4 October 2024
Reply from JRNYS
We're thrilled to hear that you had such a positive experience with JRNYS Wellness! Your weight loss journey is inspiring, and we're so happy that our team was able to support you every step of the way. Thank you for sharing your feedback!
Great communication
Great communication ...any time I had a question, I received feedback very quickly. They were quick to respond and give me the help I needed.
1 October 2024
Reply from JRNYS
We're thrilled that our team at JRNYS Wellness was able to help you achieve your weight loss goals. Your positive feedback means the world to us. Thank you for choosing our clinic for your health and wellness needs!
Doctors help
The doctor was able to help me with getting a prescription for Zepbound as I was pre-diabetic. This has helped me to lose 35 pounds and feel much better!
21 October 2024
Reply from JRNYS
Wow, what an amazing transformation! We're so happy to hear that JRNYS Wellness has helped you achieve your weight loss goals.
Thank you for sharing your positive experience with us. We're proud to have a team that goes above and beyond to provide excellent care. Cheers to realizing your goals!
My struggle with food.
This was a journey that I am so proud I did. The results were amazing, I learned going through this how to eat correctly, you need exercise for your body & soul.
15 February 2024
Reply from JRNYS
Thank you for your kind words! We're delighted to hear that the JRNYS method to weight loss has been so effective for you. Your success is our motivation to continue providing exceptional care to our patients.
I’ve had nothing but a good experience…
I’ve had nothing but a good experience with JRNYS. Compared to other sites the prices are reasonable. I started at 181 lbs and in 6 months I lost 61 lbs! That is30 lbs more than I reasonably set as my goal. I have recommended JRNYS to a lot of people.
1 September 2024
Reply from JRNYS
Wow, what an amazing transformation! We're so happy to hear that JRNYS Wellness has helped you achieve your weight loss goals.
Thank you for sharing your positive experience with us. We're proud to have a team that goes above and beyond to provide excellent care. Cheers to realizing your goals!
Great to work with
15 October 2024
Reply from JRNYS
We're thrilled that our team at JRNYS Wellness was able to help you achieve your weight loss goals. Your positive feedback means the world to us. Thank you for choosing our clinic for your health and wellness needs!
I have lost over 50 lbs and feel…
I have lost over 50 lbs and feel great!!! The staff is very communicative and available..
15 October 2024
Reply from JRNYS
Wow, what an amazing transformation! We're so happy to hear that JRNYS Wellness has helped you achieve your weight loss goals.
Thank you for sharing your positive experience with us. We're proud to have a team that goes above and beyond to provide excellent care. Cheers to realizing your goals!
Top Notch Service
This entire experience has been so easy and I'm so impressed by the quick responses and friendly guidance. I would and have recommended JRNY's to anyone looking for a great weight loss experience.
15 October 2024
Reply from JRNYS
We're thrilled to hear that you had such a positive experience with JRNYS Wellness! Your weight loss journey is inspiring, and we're so happy that our team was able to support you every step of the way. Thank you for sharing your feedback!
I am very happy with my treatment plan…
I am very happy with my treatment plan and all the staff members.
14 October 2024
Reply from JRNYS
We're thrilled that our team at JRNYS Wellness was able to help you achieve your weight loss goals. Your positive feedback means the world to us. Thank you for choosing our clinic.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.