Rozenbroek Reviews 82

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Great quality & value. Above all its important to me ,to be buying from british manufacturers! They held to much higher standards,whether your worried about global warming or just the economy. Buy bri... See more

Rated 5 out of 5 stars

Their customer service is amazing and their turn around time was very quick especially considering everything made is small batches. They were really communicative as well and resolved a supply issue... See more

Rated 4 out of 5 stars

This was my first order as I stumbled upon them searching for UK organic, vegan underwear. My son in-law loved his boxer shorts said very comfortable. As it was my first order I wasnt aware they... See more

Company replied

Rated 1 out of 5 stars

Received lovely bra and pant set for Christmas, unfortunately wrong size and colour. Emailed 3 times before getting a reply from Rozenbroek, having had to track down an alternative email address. Retu... See more

Company details

  1. Clothing Shop

Written by the company

Rozenbroek is the ethical, independent clothing brand that doesn’t compromise. We offer luxury clothing made transparently using animal friendly, ethically sourced and sustainable materials. Garments are individually made to order, which not only minimises waste, but helps develop a lasting and personal relationship with our customers. Vegan and organic materials are utilised to reduce environmental impact on soils and the air. All Rozenbroek garments are designed and hand made in our very own solar-powered factory in Yorkshire. Our products are created in a sustainable and ethical manner ensuring transparency and fair pay for all workers. This is a brand that celebrates design and durability.


Contact info

4.2

Great

TrustScore 4 out of 5

82 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good quality

Hard to find companies which care for the environment in this way! (I spent a long time searching) thanks

27 February 2023
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Reply from Rozenbroek

Thanks so much for this lovely review, very much appreciated!

Rated 5 out of 5 stars

Love the boxers that I ordered :)

Love the boxers that I ordered :), they are comfortable, well made and a fair price.

A little bit heavy on the packaging, although it is all biodegrable/recycable.

I look forward to buying more clothes from you soon!

12 February 2023
Unprompted review
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Reply from Rozenbroek

Thanks so much! We are taking your packaging comment on board and will review it all this year :)

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery
Perfect product
Got a handwritten note gifting me an extra pair for galentines day!

23 February 2023
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Reply from Rozenbroek

Thanks so much, glad you liked the note!

Rated 5 out of 5 stars

Always a superb experience with…

Always a superb experience with Rozenbroek. Excellent clothing and gorgeous packaging. Thank you!

14 December 2022
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Reply from Rozenbroek

Hi! Thank you for your review and for supporting our small business!:)

Rated 4 out of 5 stars

Clothes took a while to turn up

The clothes themselves look great... on the website. I was never sent a confirmation of the order but I've had two review emails sent to me and the clothes have yet to arrive.
The clothes were ordered on October 10th and as I have no way to track my package, I can only assume it was suppose to arrive before the second review email. (that explicitly says there will be no more emails sent)

EDIT: They've finally turned up! They look lovely and am very happy they arrived before Christmas, a little faster would've been nicer but the wait was worth it.

9 October 2022
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Reply from Rozenbroek

Hi Aaren, Thank you for your feedback, we are sorry you did not have a positive experience. In line with our sustainable aims, all of our products are made to order, so this is why it sometimes takes a little longer to ship. Please feel free to contact us and we will try and rectify your issue.

Rated 4 out of 5 stars

Easy to order via website and goods…

Easy to order via website and goods arrived reasonably quickly, but not as fast as Amazon, for example. Only a minor gripe, though.

9 November 2022
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Reply from Rozenbroek

Hi Crispin, Thank you for your review and for supporting our small business!:) In line with our sustainable aims, all of our products are made to order so this is why it sometimes takes little longer to ship.

Rated 5 out of 5 stars

Finally a company that meets all the…

Finally a company that meets all the sustainable criteria. Designed and created in the UK rather than having to be flown or shipped in from abroad. Well worth waiting for good design and superior quality. My new favourite!

20 October 2022
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Reply from Rozenbroek

Hi Nick, Thank you for your review and for supporting our small business, I'm glad you loved your pieces!:)

Rated 4 out of 5 stars

Mens boxer shorts …

Service including ordering and delivery was excellent. Online ordering was very easy and the product was delivered in a reasonable time, well packaged.

17 October 2022
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Reply from Rozenbroek

Hi Simon, Thank you for your review and for supporting our small business!:)

Rated 2 out of 5 stars

Delivery was incredibly slow (over a…

Delivery was incredibly slow (over a month) and no response at all from the company to queries as to when my pants might arrive. The pants themselves have the scratchiest labels (now all cut out) I’ve ever known and the fake button on the sewn up fly is infuriating why not just have a functioning fly?! Overall not impressed by the delivery, design or product- back to M&S for me.

3 November 2022
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Reply from Rozenbroek

Hi Alex, Thank you for your feedback, we are sorry to hear that you didn't have a positive experience. In line with our sustainable aims, all of our products are made to order, which is why it sometimes takes a little longer to ship.

Rated 5 out of 5 stars

Great products

29 September 2022
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Reply from Rozenbroek

Hi Jon, Thanks for your review and for supporting our small business:)

Rated 5 out of 5 stars

Excellent

Excellent - Very Comfortable

1 September 2022
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Reply from Rozenbroek

Hi there! Thank you for your review and for supporting our small business:)

Rated 4 out of 5 stars

Loved his Boxer shorts

This was my first order as I stumbled upon them searching for UK organic, vegan underwear.
My son in-law loved his boxer shorts said very comfortable.
As it was my first order I wasnt aware they were made to order. There was quite a delay in keeping me upto date with progress. There could be a little more communication after purchase to let us know the process and timescale for delivery.
Though I'm sure my son in-law feels a little special knowing his boxer shorts were made especially for him :) I would definitely order again. Thank you for your British made products in a sustainable, eco way.

8 August 2022
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Reply from Rozenbroek

Hi Kristina, Thank you for your review, we'll take your feedback on board about communication:) I'm glad you loved your products and the ethos of our business!

Rated 1 out of 5 stars

Shambolic

I was given a different product to the one I ordered. I sent an email and a message neither of which have been replied to. I am really keen to support British manufacturing so it's a shame the company seems to have no organisation. Also I was disappointed there was so much unnecessary packaging.

11 July 2022
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Reply from Rozenbroek

Hi Chris, We are so sorry to hear you didn't have a positive experience, please feel free to contact us and we will try and rectify your issue.

Rated 1 out of 5 stars

Not worth it.

It's good that the materials are ethically sourced, and workers are paid properly. But these boxers wedge right up your butt, I can't wear them without stopping to sort them out all the time. Customer support is unresponsive. Not worth the money.

3 June 2022
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Reply from Rozenbroek

Hi Jon, We are so sorry to hear that you didn't have a positive experience with us, please feel free to contact us and we will try to rectify your issue.

Rated 4 out of 5 stars

The boxer shorts are great quality and…

The boxer shorts are great quality and very comfortable however the stitched on label is very scratchy, I’m going to remove it.

8 May 2022
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Reply from Rozenbroek

Hi Lewis, Thank you for your review, I am glad you liked your products & we will take your feedback on board:)

Rated 5 out of 5 stars

Ordered as a birthday present for an…

Ordered as a birthday present for an eco conscious young man. Great range and easy to order. Arrived as stated and the receiver is delighted.

6 May 2022
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Reply from Rozenbroek

Hi Meryl, Thank you for your review and for supporting our small business:)

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