JSB Furniture Reviews 

127
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Ordered wardrobes was assured no delay, however still not received ordered in September. Don't buy from this shop been told that there will be another 3 week delay. requested a refund which we are fu... See more

Rated 5 out of 5 stars

Very happy with the customer and delivery services we received from JSB Furniture. The sales man was very professional, knowledgeable and patient. He showed us all the different options available for... See more

Rated 5 out of 5 stars

I'm really happy with the product which I've bought from JSB, they have offed me competitive price, also delivery time was very good! Delivery was well before expected date and many thanks! Only... See more

Rated 1 out of 5 stars

I am writing to request my refund of my deposit paid to this useless company. I have been calling and sending emails no reply, you are not serious company therefore, irresponsible acts like this... See more

Company details

  1. Bed shop
  2. also in
  3. Home Furniture Shop
  4. Mattress Shop

Information provided by various external sources

JSB Furniture is a fast growing independent bed, mattress, sofas and furniture retailer, selling some of the best brands including Sleepeezee, Sealy Beds, Mammoth, Millbrook Beds, Salus, Slumberland, Rauch, La-z-boy, Italia Living and many more.. We carry an extensive range of beds and mattresses in stock for express delivery anywhere in the country. Our showroom is open 7 Days a week with free customer parking at rear.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

127 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.4

All reviews

(127)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service & delivery !!!

We ordered a Shakespeare Leonardo 1000 king size mattress from JSB Furniture delivery was within 2 weeks of ordering - extremely pleased with the service & love our new mattress.
I would definitely recommend to friends & family 👍🏼👍🏼

24 June 2021
Rated 5 out of 5 stars

Very good transation

Item was delivered within the time scale stated, very helpful over the phone. Delivery was on time and tracking details on my avaliable on my Mobil tracked to my front door. Driver was very polite, and placed the mattress where l wanted it. Will be dealing with them again, and would highly recommend them.

22 June 2021
Unprompted review
Rated 5 out of 5 stars

New mattress

Needed a mattress for daughters new house. I was very impressed with such efficiency, considering I only placed my order that morning. Even though I was not local, I received very prompt delivery of my mattress the same day.

Received email confirmation and telephone call regarding time of delivery. Tracking available once in transit. Friendly delivery.

Excellent customer service from start to finish. Shame more companies are not like this.

Will highly recommend your company to family and friends in the future.

My daughter was very happy not having to wait weeks and weeks for delivery of a mattress for her new house, She had an excellent nights sleep.

Thank you again Raj for all of your help.

18 June 2021
Unprompted review
Rated 5 out of 5 stars

Impressive service

I was extremely impressed with the the overall experience regarding my purchase. The visit to the shop was great the service and advice offered by the lady was great . The delivery was very good too . The quality of the bed I purchased was outstanding. Will definitely be going back to purchase another be soon . Overall a great experience

14 June 2021
Unprompted review
Rated 4 out of 5 stars

Lovely company to deal with.

Lovely company to deal with and gave us a good deal on our new bed.
The only downside was the lack of updates on delivery, but that could be because of covid!
Thanks enjoying the new bed.

22 May 2021
Rated 4 out of 5 stars

Brilliant value

Brilliant value, lovely mattress that was much more reasonable than anywhere else I looked. Delivery itself was great - but dispatch took longer than I thought considering the delivery charge but once dispatched communication was great. Always worth remembering that smaller more reasonable businesses aren’t Amazon!

3 May 2021
Rated 5 out of 5 stars

Deliver on time and quality product!

I'm really happy with the product which I've bought from JSB, they have offed me competitive price, also delivery time was very good!

Delivery was well before expected date and many thanks! Only negativity would have been the poor communication as I've emailed them during the lockdown no response, but later they have emailed to book the delivery.

All in all, happy with the service and item I've bought!

7 April 2021
Rated 5 out of 5 stars

Great company

Really pleased with JSB Furniture, when my order was ready I was kept informed regularly and could keep a track on its journey which was really helpful. I would recommend this company.

8 March 2021
Rated 5 out of 5 stars

Healthopaedic Silk 1000 Mattress-5'0 Kingsize

Very happy with mattress and delivery, all perfect. I already have one of these mattresses and wanted to get the same for my daughter, but it was £129 cheaper than where I purchased my first one from, and it is EXACTLY the same, so I highly recommend JSB Furniture, will definitely be first on my list for future purchases. Thank you!

17 February 2021
Rated 5 out of 5 stars

Reliable company providing an excellent service.

Very pleased all round.
After the initial placement of my order, I felt very confident that I had chosen a great company.
I was needing a specific ‘king size’ mattress that I knew wasn’t cheap, as I had bought a previously purchased single mattress by the same manufacturer from a different store a year or two before.
I gave details to the lady on the contact telephone line, fully expecting the particular mattress to have ceased being made.
However, surprisingly, after a quick search I was informed, it was still being manufactured.
After I double checked the make and manufacturer matched, I placed the order.
Very shortly after I received my invoice-which further assured me I was dealing with a great company.
Given the delivery estimate in the phone conversation was 3 to 4 weeks I personally didn’t mind being told this, as I would sooner get an ‘honest’ delivery date than a bogus date.
I was actually later informed that the delivery was coming earlier than expected, a d asked to confirm this was ok.
Delivery was set for 08-00 to 11-00hrs.
Spot on 08-00 hrs the van pulled up,
and the mattress was delivered. Just to say the old mattress was also taken away at my request previously.
Now I have a great mattress to sleep on!
Very pleased with service and delivery-I wouldn’t hesitate to use this company again in the future.
Very professional-Thank you.

25 January 2021
Unprompted review
Rated 4 out of 5 stars

QUALITY PRODUCT

Product purchased was of a high standard and worth every penny spent. The customer service left a little to be desired as I had to message for updates and still recieved no firm answers. Once delivery was arranged it went smoothly.
I would purchase again.

22 January 2021
Unprompted review
Rated 5 out of 5 stars

Very helpful friendly staff at the…

Very helpful friendly staff at the store, our delivery arrived in the time slot allocated and the 2 men delivering the goods were very good and also kept to the self distancing rules and wore face masks.
I would recommend JSB furniture and I will be using them again for future purchases

23 December 2020
Unprompted review

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