JSL Essentials Reviews 20

TrustScore 4 out of 5

4.1

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Company details

  1. Hair product shop
  2. Beauty supply store

Written by the company

JSL Essentials was founded by Katie Warner; an experienced Sports and Holistic Therapist. Katie has an unconditional love for all things natural and began her holistic journey at a very young age. She grew up on an agricultural farm in the Kent countryside, which soon unveiled a passion for all living things. After watching the process of her parents’ planting seeds, watching them grow and then eventually consuming them herself, Katie realised the incredible health benefits of plants and decided she wanted to harness those benefits and share them with the world. Katie started embracing her curls 10 years ago – prior to that she literally would not leave the house without her straighteners! She eventually grew tired of trying to conform to society and the false image of ‘perfection’, so decided to start embracing her natural curls. Katie tried many products but struggled to find the right combinations for her fine, loose curl pattern, so she decided to start formulating her own products. This very soon led to a qualification in Cosmetic Legislation and Organic Hair & Skincare, where Katie began her journey in formulating and manufacturing her plant based curly hair, skin and home care products. JSL Essentials was born at the end of 2021 using mainly plant based materials to honour Katie’s family legacy as British agricultural farmers. Unfortunately Katie lost her father to mental health, so she decided to dedicate her business to her father, naming the brand after him. Mental health is something that is very close to her heart, therefore she donates a % of every sale to a mental health charity.


Contact info

4.1

Great

TrustScore 4 out of 5

20 reviews

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Rated 4 out of 5 stars

Great sleep protection

My hair may not have liked the products but the products did smell nice before using.
I brought two buffs for sleep protection, I love them and they keep your hair well protected

15 July 2025
Unprompted review
Rated 2 out of 5 stars

Not fit for purpose

I bought a sleep cap about a month ago and was really pleased with the soft material and comfortable fit — it’s a lovely design overall. Unfortunately, after only a few uses, the elastic ends came apart and recoiled into the seam, making it unusable.

I was advised by Katie via email to unpick the stitching and try to fix it myself, which just isn’t reasonable — especially for someone with motor difficulties. I’m genuinely sad about it because it could have been a great product, but the quality and durability really let it down. Disappointed and wouldn’t buy again based on this experience.

25 May 2025
Unprompted review
JSL Essentials logo

Reply from JSL Essentials

Hi Holly,

Thank you for your review.

As I explained to you via email, if a customer pulls the elastic too hard and loses one end inside the sleep cap itself, then that is not a manufacturing fault. Sleep caps are checked prior to shipping to ensure the elastic is an adequate size and also to ensure the fastener is securely in place.

It is simply unfair to ask a small business to take the brunt of a customer’s mistake.

I did try to troubleshoot with you and explain a very simple method that can be done to weave the elastic back through the seam. I understand that you have motor difficulties, but perhaps a friend or family member could do this for you?

It is a very sad state of affairs that customers now threaten bad reviews if they don’t get want they want, which is exactly what you have done here Holly. I am a micro business where things are run meticulously and I have worked extremely hard to achieve what I have.

It is unfortunate that due to your own error, you have felt the need to leave a very small business a 2 star review.

Wishing you well.

Katie 💚

Rated 5 out of 5 stars

JSL Essentials - you're a gem!

What an absolute gem JSL Essentials is! I've been purchasing many other products from their range, since my last review on the hair care, (which is just brilliant). The skin care - I've spent my entire life (I'm 72) searching for a skincare range I can stay with, this most certainly has to be the one and the bonus is, it's all natural, no additives 😊
I find I'm addicted to the fragrance of the diffuser oils and the anti-bac surface spray!
Bottom line - absolutely love the new packaging!

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Love love love 🥰

Love all the products and they smell lush! The oil is beaut can smell for days after used 🥰 products are fab for total wash or re-fresh! 🙌🏼 These were a gift and the organza bag is a lovely touch x

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Great hair products

Great hair products for fine curly hair…. Lightweight without weighing hair down - many curl products are formulated for thick hair and are too moisturising. This isn’t the case with JSL. You can buy a small starter set to try out the whole range which originally attracted me. My favourite products which I have repurchased are the leave in cream, foam and gel. The first two are packed with protein which is great for curls and the gel has great hold. There is also a refresh spray which I use on day two onwards and also contains protein and my hair loves this.
It’s a small business (which I love to support) but honestly the products stand up to the bigger curly brands such as Innersense, treluxe, boucleme, flora and curl etc.
final point….. the smell of these products during wash day is insane…. Absolutely divine….. perfume next please!

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Not only you’re going to have amazing…

Not only you’re going to have amazing hair, you’re going to support the most loving and giving owner I’ve ever “met.” My hair loves the foam, the leave in as a rinse out, the clarifying shampoo and gel. A little goes a long way and it’s definitely fine hair approved. The smell is so subtle but fantastic. I’ve been using these products for about a year and when I don’t use them my hair gets mad at me.

20 August 2024
Unprompted review
Rated 3 out of 5 stars

Sadly not for me 😔

I so wanted to like these products. I bought the bag of mini products and I’ve used them about four times. Sadly it leaves my hair too soft and the curls just drop out. It’s such a shame as I love supporting small businesses and especially when the products smell so lovely. I wanted this to be my new go to range. Back to the drawing board but good luck with these beautiful products!

14 February 2024
Unprompted review
JSL Essentials logo

Reply from JSL Essentials

Hi Lynne,

I’m so sorry to hear that you wanted to love these products but they didn’t seem to work well for you.

I would love you to reach out to my IG or email me on info@jslessentials.com so we can troubleshoot together to try and figure out a plan - sometimes something as simple as adjusting product amounts can make a huge difference.

Katie 💚

Rated 5 out of 5 stars

These hair and skin products are the…

These hair and skin products are the best out there ,my hair is in best condition it ever been since embracing my curls also using the towel from jsl is a game changer.The skin products are the best I have had ,my mature dry skin is just loving it all from cleansing to oils to moisturiser .I highly recommend jsl and it great you can get minis to try them out so not wasting money if some product doesn't agree with you .Hurry and try them out and customer service top notch ,run by such a lovely lovely lady.I have been using products for nearly 2 years .

1 August 2024
Unprompted review
Rated 5 out of 5 stars

First products I bought were jsl foam…

First products I bought were jsl foam and gel, what an amazing combination with fantastic results for my fibe curly hair. I have also bought the clarifying shampoo, gentle shampoo and conditioner which I haven't used yet, but look forward to using them. As I have so much faith in jsl I have also purchased their skincare range. Not only are their products excellent but the customer care is amazing. Highly recommend.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

My favourite ever products!

I've always been completely open and honest when I talk about JSL being my favourites for a full brand wash day. They're a fantastic brand and the fact the founder formulates these herself at home is just incredible! The full line works beautifully together and I get the juiciest curl clumps that last for days. They're lovely and lightweight and contain the perfect amount of protein. Also, the skincare is something I use daily and my skin is the best it's ever been. I just love this brand!!

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Absolutelygreat products

Absolutelygreat products. I would even say: the best for very fine curly hair! I love the smell AND the results are overwhelming. Thanks

30 June 2024
Unprompted review
Rated 5 out of 5 stars

I was struggling with my curls and…

I was struggling with my curls and decided to try a new product , JSL came up through a few feeds I done
some research and placed my first order for shampoo , conditioner, gel and hair mist I’m so glad I did the service was fab it was just when you was moving and you emailed your apologies , such great service from you and helpful with your products . I didn’t know nothing about protein being needed in hair products and I’ve had curly hair for 50+ years , your products are so good for my thin hair I enjoy using them and cut good results.
Love supporting small businesses to.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been using JSL hair and skin…

I’ve been using JSL hair and skin products since 2022 and both ranges are amazing. I have very fine curls and the haircare line is lightweight with a great balance of protein and moisture that deliver every time.
I’ve always suffered with hormonal breakouts but since switching to the JSL skincare I haven’t had a single breakout.
Quality products!

20 August 2024
Unprompted review

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