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Specializing in manufacturing made to measure Bench/Booth Seating for Bars Clubs Pubs Cafe's/ Restaurants Sports Clubs etc JST Upholstery are manufacturers and suppliers of quality benches, booths, banquette, fixed seating for restaurants, bars, pubs, hotels, cafes and clubs. Our products are upholstered and made to measure for domestic and commercial customers.
Unit 1D Kapital Building ,Charter Street, LE1 3UD, Leicester, United Kingdom
4.1
5 reviews
No recent history of asking for reviews
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Thomasz and Frank supplied our restaurant with top-notch upholstery and booth seating. On-time delivery, fair prices, and exceptional quality - a great experience overall! Highly recommend for hospitality needs.
We used Thomasz and Frank as a supplier for some office furniture and they were a pleasure to work with, on time. Pricing fair and quality high. Recommend
We gave Tom & Frank at JST upholstery a £1,000 deposit in 2021 for booth seating etc… they kept on moving the fitting date then stopped taking our calls or replying to our emails. I approached citizens advice bureau who provided me with the appropriate letters which I duly sent and had no reply. We offered mediation and again they ignored this. I was then advised by citizens advice bureau to take them to court which we did and they ignored the court by not showing up to the hearing on the 25th of August 2022. The court ruled in our favour and they eventually ended up paying us back only after Leicester bailiffs visited them! This process has taken nearly 2 years to just get our deposit back, no interest etc… if they have paid more then that’s because they ignored the courts & bailiffs. They are now blocking me on Facebook so that I cannot warn others and they are using various versions of their business name to cover their tracks! Yes we have been paid back in full but we shouldn’t have needed to go to court etc… they should have been honest and offered us our deposit back when asked, or not taken it if they had no intention carrying out the work! No excuses can justify their actions, we have seen other reviews saying similar things we just wish we had seen those reviews before we handed over our money.
**UPDATE**: following JST reply neither Tom nor Frank offered to fit anything as nothing had been made. I spoke with Frank who makes the booths and he admitted he hadn’t made anything so I’m not sure why Tom is saying that. No threats were made & mediation was offered in writing with a legal letter which was sent via recorded delivery as advised by citizens advice bureau. We took the correct and legal path to resolve the issue after giving this company a £1,000 deposit only for them to ghost us! We will not accept an apology or further talks as it’s now completed as they have had to pay up via bailiffs. I emailed Tom before taking the case to court to say that this was very stressful as they wouldn’t communicate and that my husband was very ill and he refused to reply! My husband is still unwell and had to attend court last August to get this sorted but they chose to not turn up, that is not the actions of a company who have done the right thing. Tom & Frank obviously thought that it wouldn’t go that far and are now annoyed they have bad reviews. I didn’t review sooner as I don’t want to jeopardise the case. They gave paperwork to the court saying they only earn £400 per month so couldn’t pay us back in one go despite having had our money and done nothing for it! So to say you have 87 happy customers but only earn £400 per month is questionable!!!
UPDATE 2: it’s not words I have a folder of legal evidence you have nothing that’s why you didn’t turn up to court! I didn’t fail either I put your company through the court system because you failed at your job. I’m entitled to do an honest review so that others don’t make the same mistake so I don’t appreciate you lying and trying to stop me by saying lies again!
Reply from J.S.T UPHOLSTERY
Dear Mrs Redfern,Thank you for your time to reviewing our business.I agree that we have moved delivery date few times due to pandemic, you and your husband Steven has been informed about it. I personally talk with Mr Redfern ,offered goods to be delivered without paying the balance as a compensation for delays,as it would be difficult to re-sell bespoke made items. Mr Redfern used abusive language with threats against me which doesn't sound like mediation offer. I made a decision to not deliver the goods because I was worried about my staff, ( this was a reason why we have blocked Mr Steven on Facebook,,he continued his threads ''I'm not finished with you yet, you messed around with wrong people! ''doesn't sounds right. )
I probably made a wrong decision to leave this case go that far, but in my opinion respect to other people is more important then court and bailiffs.
We are using the same Facebook Business Page , we are not changed anything Mrs Redfern,trading from same address,using the same email and landline number. We are not owning any money to anyone.
Since that time we have delivered 87 orders to 87 happy customers.
At the end I would like to apologize for service you received.We would like to speak to you further about your experience.
Best wishes
Frank
***Update***It's words against words,and we can continue this forever ,I have my evidence and you have yours,we both failed in this case. Please do not mention Tom as he is employer.,all decisions are made by myself,
company earning can be questionable by HMRC only.***
I wish speedy recovery to Mr Steven.
A great job overall. Our customers love the seating. The service provided by JST was second to none. From start to finish of the project at times working to tight deadlines. JST were on top of everything.
Reply from J.S.T UPHOLSTERY
Thank you , it was our pleasure to be involved in this project.
Reply from J.S.T UPHOLSTERY
thank you for your kind words
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