Juglana Reviews 

Dropshipper, product comes from China. Lamps finally arrived. Quality is reasonable.

Don't buy here. The article isn't at all as expected. A plug is missing and all together it looks very cheap. I mailed Juglana.de, but I didn't hear anything back. Frauds.

The company don't answer to your emails and we received lamp that was broken when we got it. They told us to send it back to China and gave us address where to send it. They said they will refund the cost from this (like they should). They haven't refund anything and it cost us 100€ to send it to China. They haven't answered any emails after we did what they told us to and haven't paid it back like they promised. The worst experience. Won't recommend to anyone.

I did receive my order and the lamp I ordered was like the photos. I do not think that the quality is worth the price tho.
Customer service does not exist, no one is answearing to the emails.

We were too late in recognizing the scam, I hope you read these reviews before ordering... and not after as we did.

Worst webshop ever. No replies to several e-mails. Phoneline is dead. Delivery of the wrong product. No information about transport or delivery.

Do not order from this website!
We ordered our lights in the start of October and they still haven't arrived and tracking of package is not possible anymore.
They don't respond to any of emails or messages, so we can't even get the refund for ordered items.
Very bad experience, do not recommend!

The item I bought didn't arrive. When I contacted them about the delivery date they sent me an pickup location where the item was already gone for a return shipment. After this message they never returned any of my questions. This is an expensive reseller for chinese products (ex. Ali Express) Do not buy from them, this is a ghost company, with very poor customer service. I highly disapprove this company.

Do not waste your money on products from this company! We finally received our lamp after a long wait and it does not fit together! The hole where the wire is supposed to go through is too small, making the lamp non-functional. They do not reply to emails, the chat facility on their website is unmanned (no response, ever), and their phone number is just an anonymous voice box which does not even name the company.

I ordered three pendant lamps at Juglana, but only received two after 18 days of waiting. I informed the company, asking for the remaining lamp, but did not receive any reply at all after seven days. I tried to contact them by phone, but their phone number is no longer in use. I don't know if the third lamp got lost during the shipment or is still on its way. I now made an application to return my goods and receive a refund. I hope to receive a reply, because now it looks like Juglana is nothing more than a ghost company for goods shipped straight from China, with zero customer service.

I ordenes two lamps and after 2 months there's still no sign of the 2 lamps. I have tried to contact Juglana a lot of times to cancel our order and receive our money back but we haven't received a reply. I have written with Them before, but now they do not answare me.
I just want to have my money back…

Nothing to complain about. The support was also very fast and helpful. Will order again!

Great quality and a friendly customer service. Very good overall experience.

Do not order here! We have ordered four lamps through Juglana. 2 lamps have been delivered after 4 weeks but after 8 weeks there's still no sign of the other 2 lamps. We have tried to contact Juglana multiple times to cancel our order and receive our money back but we haven't received a reply.
Update: we eventually did get in touch with Juglana and received our money back for the lamps that haven't been delivered.

Not the product you're expecting.

Nothing like the photos. Too expensive. The return policy is not clear and it takes too much to talk to the support team.

Not good.

After 5 long weeks finally two lamps arrived, absolutely not looking like the website display:
The green “nordic retro” lamp has a green top and black buttom, the cord is black🙈( and with scrathes )/
The red “nordic retro” lamp is red/bordeaux, the cord is white.
- really nothing like the pictures!!!!
A really really bad and therfore expensive wannebee copy.