I had a really great experience with Juizz Amsterdam. They have been really helpful with both purchasing the bike and helping to setup all services around it such as the Tracefy GPS tracker or the ins... See more
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Honestly, the store is really difficult to contact, they never answer the phone not directly or from the central customer service. The bike isn't as ordered, its not ready as shown on their internal s... See more
The Juizz team in Breda are nothing short of amazing. They're friendly, caring, and focus on what your needs are as a customer. We had our bakfiets stolen, and they turned a very rubbish situation int... See more
Here is one downside to ordering the bike online from another country. If you don't have a Dutch bank account, then you would need to wire transfer the money and it has no system in place to know wha... See more
Company details
Written by the company
JUIZZ is de formule voor elektrische fietsen. Ontdek het alternatief voor de auto in de stad, bijvoorbeeld voor woon-werk verkeer tot 45 km/uur. Kom langs en maak een proefrit op een e-bike, speed pedelec of elektrische bakfiets.
Contact info
Overtoom 201III, 1054 HT, Amsterdam, Netherlands
- juizz.nl
Thank you very much!!!!!!
Thank you very much!!! Good service and great getting my bike so quickly!
7 July 2023
alles in orde en goede communicatie.
2 July 2023
May use AI-assist with repliesRead more
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I ordered bakfiets because my son's leg…
I ordered bakfiets because my son's leg was broken and he couldn't walk for a long period. Unfortunately the delivery date was 30 days after i order which is too long. However Juizz didnt deliver it on time and they changed the delivery date to one weerk later, but again, it wasn't delivered because they changed the date again to one more week later. I send a message to customer service; why i am waiting that much. The answer is; the bike was postponed from supplier. My suggestion to you is to check with your supplier to make quality agreements with your suppliers and audit them to check their quality management system. If they are not caring about quality then dont work with them. If there is no other suppplier to work with, then support them to improve their quality management. Of course first of all, i would suggest yo to improve your quality. Define targets for max delivery date and if you dont reach those targets, investigate and find the root cause. Anyway I hope you can improve.
13 May 2023
Reply from JUIZZ
Hi Purlen Imer,
Thanks for your feedback. We are working daily to improve our processes, but with regard to our suppliers; they also have to deal with delivery times on e.g. parts etc. However much we want to deliver a bicycle to our customers.
We will take your feedback on board, thank you.
Sincerly,
Team Juizz
Truly, the best bike shop in Amsterdam!
Everything was excellent, starting with expertise and support of sales consultants and up until the customer experience with kind details and promptness of order processing,
special thanks to Raphael.
20 April 2023
Excellent service!
I contacted Juizz to repair my Urban arrow and they were quick to respond, had availability to repair the bike in short notice and provided a replacement bike. Excellent service!
14 December 2022
Super nice Team
Super nice Team, Super friendly.
Big thanks to lourens, the Italian gentleman (sorry for not knowing your name) for the advice and to the mechanic for getting the bike ready that quickly.
Keep it up
2 December 2022
I have been a fan of this bike shop for…
I have been a fan of this bike shop for YEARS, and now I'm finally a customer. The best brands, friendly, well informed staff, excellent customer service. I only wish I could buy more bikes from these folks!
22 November 2022
Reply from JUIZZ
Dear Maria,
We have had a lot of contact via email. We finally figured it out, so I'll leave it at that.
Sincerely,
Team Juz
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