Julliat Reviews 38

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Feels like a scam company. Ordered an outfit in February for March and still have not received it (it is June!!!). I have emailed multiple times and asked for a refund, no response, but when I email a... See more

Rated 1 out of 5 stars

Complete scam - ordered two sizes of a dress and then when arrived, they didn’t look anything like they did in the photo and were made of very cheap material. Tried to return these items but was tol... See more

Rated 1 out of 5 stars

This company is a scam. The dress was nothing like the photos online and the quality of the dress was poor and the material was sheer and wrinkled (even starting to tear in a few spots). I sent them... See more

Rated 1 out of 5 stars

Awful! I’ve paid £40 for a bracelet and necklace (bearing in mind that’s the SALE price - should of been £80!) and it’s cheap plastic!!!! Disgusting, still no reply from customer service 🤬🤬 Lol a... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Apparel and jewelry shop


Contact info

1.9

Poor

TrustScore 2 out of 5

38 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Complete scam

Complete scam. Ordered 2 dresses but went to cancel the same evening. They ignored my cancel request, saying they could not refund (an email that came 2 days later). After telling them I wanted to completely cancel the order, not attempt to return, they told me the order had already been shipped so. When checking the tracking info, the item hadn’t even been processed and didn’t ship until a week after.
You can’t even dispute the claim with your credit card company since there’s nothing in the terms & service about cancelling, just that THEY have the right to so if they want.
Dresses don’t even look like the picture and can’t even be worn publicly without flashing everyone, the side slit is WAY too high

18 April 2022
Rated 1 out of 5 stars

This company is a scam

This company is a scam. Avoid at all costs. Any positive reviews that you see are fake. Their instagram is full of bots and they delete any negative comments on their posts. Items are not at all as advertised. They will not give you a refund. Even when you try to send items back, they will not action them through customs so the items will be returned to you and you’ll be out of shipping costs as well.

This company is robbing people and they truly need to be shut down. I am looking into taking legal action to get my money back! Do not buy anything from them!!!

16 April 2022
Rated 5 out of 5 stars

I had a great experience!

I had a great experience!

I received my clothes on time and the customer service was very friendly. I recommend it :)

15 April 2022
Unprompted review
Julliat logo

Reply from Julliat

Thanks a lot for the kind words :)

Rated 1 out of 5 stars

Shady

I bought a dress from this site, tried to use models measurements and what not for sizing. Got the dress and it was WAY too short, unwearable. The company refuses to let me return it, and is now just not responding to contact.
Would not recommend.

12 April 2022
Unprompted review
Julliat logo

Reply from Julliat

Hi there, we would love to solve this problem with you. If you could clarify the product so we can see if any measures are wrong. We try to answer all emails within 24 hours and look for a solution together. It would be great if we can do that.

Rated 5 out of 5 stars

I got two dresses from them

I got two dresses from them, one satin and one knitted, and I love both of them! Definitely going to buy more soon

5 April 2022
Unprompted review
Julliat logo

Reply from Julliat

Thank you so much! I'm happy you like them

Rated 1 out of 5 stars

Awful

Awful! I’ve paid £40 for a bracelet and necklace (bearing in mind that’s the SALE price - should of been £80!) and it’s cheap plastic!!!! Disgusting, still no reply from customer service 🤬🤬

Lol at your reply, you have literally just returned yet another email basically saying “you had it on sale (£40!!!!) so no refund!” Thank for understanding!!! Understanding!!! Your a dirty fake ass company who seeks cheap knock offs!!

9 March 2022
Unprompted review
Julliat logo

Reply from Julliat

Hi Katie, I'm sorry to hear about your experience. I don't understand what went wrong, we don't sell any products out of plastic. We always make sure our material is of good quality. Could you be so kind and share us some more information about your items?

Rated 1 out of 5 stars

Very poor quality products

Paid 49 euros for a dress that looks nice on the picture but is of appalling quality in real life. Wouldn't dare to go outside wearing it.

8 March 2022
Unprompted review
Julliat logo

Reply from Julliat

Hi Niki, thank you for your honesty. We are sorry that the dress doesn't look in real life how you expected. We do our best to learn from your feedback, I checked your order and have now deleted that dress from our catalog. Thank you for helping us grow.

Rated 5 out of 5 stars

Thank you!

I have bought two dresses and some jewelry from this store: The Satin Split Dress in both Red and Black, I was a bit concerned with the quality and the size guide but once I received my order I was very surprised on how good and comfy the material is! as well as for the sizing, good thing the material is stretchable :D as for the jewelry its gold plated and waterproof, very simple and elegant. the packaging of the products were clean and neat, looking forward to purchase again with my discount code :)

2 March 2022
Unprompted review
Julliat logo

Reply from Julliat

Thank you so much for your message. We are happy when you are happy!

Rated 1 out of 5 stars

I feel scammed

I feel scammed. The dress I got was terrible quality, nothing like it's advertised and had a product defect. Even though it says 14 day money back guarantee my refund was also not honored because it was discounted (even though my sales order did not show it was a sale item). Now I am left with a terrible dress (like it's laughable how bad it is lol) and wasted money. Don't make my mistake! Avoid avoid avoid

25 February 2022
Unprompted review
Julliat logo

Reply from Julliat

Hi Candice, thank you for your honest feedback. We value this a lot. We apologize for this inconvenience. We are still a young company and want to learn more. We have made changes to the material of the dress and will keep on working on our products.

Rated 1 out of 5 stars

Do not buy from Julliat if you may want to return the goods!

Bought a dress for £40, reduced from £80 - it arrived in reasonable time however the quality was poor, even based on the reduced price. I sent an email to request a return and was told I was not eligible due to the item being discounted. After stating my consumer rights, they agreed to a refund but the item needed to be sent back to an address in Belgium at my own cost. After posting the item, it was returned to me as Julliat failed to action the customs requirement on their side. Now I am stuck with a dress I do not want, a wasted postage fee and an equally unhelpful customer service who will do anything to avoid providing a refund in full. Avoid!

23 February 2022
Unprompted review
Julliat logo

Reply from Julliat

Hi Lindsey, thank you for sharing your feedback and being honest. I'm glad we were able to settle this over email. Also, thank you for your understanding the issue with the package not arriving in our warehouse. I hope you can see the partial refund as a good solution to this problem. Kind regards, Mary

Rated 1 out of 5 stars

A waste of money really

On the 4th of January I ordered a dress at this webshop. Today, the 24th, I received my order. I understand shipping times can take longer due to COVID-19, but this was a lot longer than expected.

Secondly, the dress does not look like the picture on the website. The fabric is extremely shiny and the dress is a lot shorter than shown on the website (I am 1.68m, so not that tall that I could have expected it to be that much shorter). The dress looks cheap and is a waste of the €50 I paid for it (and it was on sale, original price was €98).

Another thing that might be nice to know, is that the dress was shipped directly from China. I would love to return the item, but the refund policy is not applicable on items that are on sale. Even if the refund policy were applicable on my order, I would be responsible for paying the shipping costs. I took a chance on this webshop, but unfortunately it was a waste of money.

24 January 2022
Unprompted review
Rated 5 out of 5 stars

Got this red dress in today

Got this red dress in today. I love it. Thank you to the customer support who helped to track the order until it was delivered

20 January 2022
Unprompted review
Julliat logo

Reply from Julliat

You are more than welcome ❤

Rated 5 out of 5 stars

I know the store is new but I'm happy…

I know the store is new but I'm happy to be one of their first customers :) I have purchased a dress and the quality was really good it also came right on time! For my surprise they gifted me a beautiful necklace with my purchase, I was very satisfied by this! ❤

21 December 2021
Unprompted review
Julliat logo

Reply from Julliat

We are so happy that you are happy :) and thanks for the review

Rated 5 out of 5 stars

I was one of their first customers

I was one of their first customers, which they let me know in a very kind email. I really felt personally welcomed by them. I got myself a necklace and after a couple days it arrived in a nice package and I wear it a lot now. So a 5/5 stars for you, Julliat! :)

9 December 2021
Unprompted review
Julliat logo

Reply from Julliat

Thank you so much! <3

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