Jumbo Car Costa Rica Reviews 46

Good car, friendly and responsive service presonnel. They charged me 1600$ for replacing a lost car key (where other agencies would charge around 600$)
Also when I wanted to extend my contract they couldn't adjust the price to the low season rates (half price of the originial prices) unless I cam physically to the agency. The service policies are rigid and not customer friendly!

Before renting, I researched Jumbo Car online and came across some negative reviews, mostly complaints about hidden fees and unexpected taxes — especially from customers who booked through third-party sites like Booking and Rentcars.

I followed a tip I found online: contact the company directly, without intermediaries. I reached out via WhatsApp and was promptly assisted. All my questions were answered, and I received a clear and honest quote.

Upon arriving in Costa Rica, everything went smoothly. The car I received matched the quote exactly, the prices were as agreed, and there were no extra charges. The vehicle was new and in excellent condition.

The experience was flawless from start to finish. The staff’s politeness and warm welcome were a bonus that made everything even better.

Bottom line:
Talk directly with then. Avoid thirdparty sites.

Worst rental experience ever.
We took full insurance… a tree fell on the car due to bad weather and bad condition of the tree. Sorry they answered not insured. 1200€ was taken from our credit card and we were forced to continue our holiday with the broken back window.
Another car would cost us another ‘insurance’
What a scam! Do not trust them! We had a discussion when we delivered the car and the ‘manager’ locked his door and didn’t want to help us any further. He even prohibited us for taking the bus to the airport. We had to take a taxi.
Never again and trust me do not rent at Jumbo Car Costa Rica
In fact we had an insurance for 2 drivers myself and Wim Ollieuz.
The police came and made a report of what has happened.
Anyway the help we got from Jumbo Cars was no help.

That’s very awkward , the car next to us was rented at Sunny Cars. The same day they got another car and were insured for all damage. Speaking of help?

That was said to us: full insurance. Once the damage was done… no insurance.
Never again Jumbo Cars

Quick and efficient service. When we arrived there were people who have reviewed badly here telling everyone it was a scam. This is not the case. Everything was fine for us. We had plenty of time to check the car. There were minor points of damage which were agreed. The car worked fine, we started with half a tank and dropped it off with half a tank. No extra charges. The staff were polite and helpful and we could find no faults with them or the service.

Jumbo car is a scam. Do not rent from them. They charged $600 for a ding smaller than a dime on the windshield which we are almost positive it was there when we got it since it was nighttime when we picked up the car. They made us pay for a whole new windshield and screwed multiple people also in line with us. Staff is rude and the place is horrible!!!! Go with a well known company do not use Jumbo car EVER. Worst experience in 25 years of traveling and renting cars!!! They also said it was illegal to just repair the small ding on the windshield which after researching was a lie. They do not need to charge $600 for a full windshield just another of many lies they told.also
Read three other reviews on here about their windows. Again they are thief’s and scammers. DO NOT RENT from them!!!!!!

Deposit was 1200$ instead of the 200$ stated at check24 where I booked. I'm still waiting for the Deposit to be released (returned the car Mar 7th). @Jumbo Car, when will the Money be back in my Account? At the Counter they said the Deposit was released the same Day. Other than that everything was fine.
Edit: 1 Star down; No Money, no response yet
Edit No. 2: quick reply after changing the review to 2 Stars - I'll get in touch with my Bank. If everything is alright and I'm waiting for my own bank, I will adjust the review again - car, service and price was all good

Staff members are crooks they try to scam people and steal your money. They will steal your deposit and your credit card information.

The staff at Dumbo Jumbo rental cars are scam artist they tried to charge me a $2000.00 usd for a deposit forcing me to down grade to a smaller vehicle with no compensation to reduce the deposit to $1200.00 usd. When I paid the deposit I was told that the money would be returned when I brought the car back. I immediately realized that it sounded suspicious but I already had everything booked through Expedia including a hotel 5 hours and needed a vehicle to transport my family there so I took a chance paying the deposit because I couldn’t get a refund. When I brought the car back a worker told me the funds would be transferred back into my account instantly and I would receive the funds after the bank approved it. I waited a few days and the money was not there so called my bank and was informed jumbo cars never initiated the transaction. I spoke with a lady named Vanessa claiming to be the supervisor who was very rude. She told me she would send me proof through WhatsApp to give to the bank in attempt to throw the blame on them. I she sent me a bogus receipt that had no useful information and prove nothing. I currently have an investigation on jumbo rental car because they are trying to steal my $1200.00 deposit.

I had a very disappointing experience with Jumbo car rental. When returning the vehicle, the staff was extremely unhelpful and unprofessional. They kept a photocopy of my credit card and refused to destroy it, even after I expressed my concerns about security. I requested a document stating that they were keeping my credit card information, but they also refused to provide it. This practice is highly questionable and untrustworthy. The customer service was far from satisfactory. I do not recommend renting a car from Jumbo.

Really great experience with my car rental in Costa Rica with Jumbo car.
We were supposed to have a suzuki vitara but we had a better one, a geely, which was good because the roads in Costa Rica can be tricky to manage without a proper 4x4.
The staff were nice, deposit was returned on time, no surprise, I recommand!

We had a Great experience with Jumbo rental car company! The staff were waiting for us at the airport, they were very helpful and knowledgeable. They just opened this car rental company in Liberia by the airport.
We come to Costa Rica regularly and this will be this new rental company. We are very impressed with their costumer service!

Would recommend no one go through this company.
The car broke down, terrible service and increased charges.

1. They did not pick us up at the arranged time from the airport. They were one hour late, despite us calling them that we had arrived and they stated they were “five minutes away”
2. They charged us two hire car deposits rather than one, and did not return our hire car deposit. Following the return to our home country it took our bank 2 weeks to return the money to our accounts.
3. The break pad fell off the Suzuki jimney in the middle of the jungle, and the breaks failed. After taking it to a mechanic and they assessed the problem. Jumbo car took 3 hours to respond to us notifying them of the problem, and did not provide support. Despite approval; the receipt, we still paid the repair out of our own pocket.
4. They charged us for a tiny crack on the windshield, saying it was $445 dollars, and upon charging us charged $455. When told they charged the incorrect amount; they “refunded” the $455 but it never came through and charged an additional $445.

They took our money, provided us with an unsafe car and failed to provide the service as promised.
I would suggest not going with this company.
It was a scam

These people are real crooks. They charged us for a windshield crack/dot on the windshield that we didnot do!

When we took the car, the guy doing the inspection did not inspect the windshield. He went around with a clip board and just observed the body of the car which by had scratches and damages. This was not a new car, it had prior damage and had 38,000 km on it. We took pictures of the damages on the body of the car, but he didnt look at the windshield at all or point out this "dot."

We drove the car locally, and did not have any rock as they claim hit the windshield. If we did we would gladly report and pay for it!

Well we returned the car after 3 days, and they went to do the inspection of the car and magically found this "dot" on the windshield which she couldnt even see without leaning it and cleaning the windshield.

They are passing other peoples damages on to us, and charging us $435 bucks for something we didnt even do! They also charged us insurance for each day but said that the windshield isnt covered. The guy who inspected the car, was there and he said he inspected the body of the car which we followed him while he was doing it and when asked if he checked the windshield, he didnt want to say anything. He didnt even check!!!!!!

We will be disputing with Expedia and will report them to banks, and all over the net!

BE AWARE of these crooks!

Dont bother responding to our review unless you got proof, which you dont! The guy inspecting did not take pictures or even look at the windshield!

AVOID AVOID AVOID
Absolute shambles of a company. They prey on holidaymakers especially families. Read the reviews before renting.
I’d give 0 if possible.
We hired through them with Jumbo car rental in San Jose, Costa Rica. The car started making noises mainly on braking within 50kms but we were on our way to catch a ferry. When we retrieved the car 2 days later, the noises persisted intermittently. We reported it and were asked to submit a recording. Bizarrely they banned us from driving the car and would only supply us with a new one if we agreed to pay an extortionate sum of money whilst they ‘inspected’ the car. Rather than have a local mechanic assess it, they insisted upon sending a collection truck at our expense. Nearly a week later their mechanic finally came back with a diagnosis of overheated brakes which cost them $40 to resolve. We were charged $900 for this and the collection, when it was neither our fault and equally could have been addressed by a local mechanic. We had done less than 300km in total in the car on the flat with no accident.
Clearly looking at other reviews, this is a tactic they use especially with families with young children. This behaviour is extremely despicable and the owner should not be allowed to trade.
Use at your peril.

Rented a 4x4 for 2-weeks in June. Jumbo impressed me with their professional staff; clean office, and pristinely clean vehicle. I had a puncture during my trip (there was a spare and a jack the boot) and I was even more impressed when they didn’t charge me any extra for using the spare. I don’t usually leave reviews for car hire companies but felt compelled to because of their excellent service.

I don’t usually review car hire companies but wanted to as we had an excellent experience. Both check out and in were quick, with staff very friendly and clear in explaining what we needed to know. The price was reasonable and included all compulsory insurance, and this was clearly stated. Would highly recommend this company

Through rentalcover.com, I booked with Jumbo Cars in San Jose (Costa Rica). The insurance I booked through Rentalcars (320.00 euros) was not accepted by Jumbo Cars. I had to purchase another insurance from Jumbo Cars for 780.00 US dollars, or I could pay a deposit of 32,000.00 US dollars.

We had a long flight with our young children, so I had no choice but to purchase the extra insurance. There was no form of compassion. No warm welcome in such a beautiful country.

Although terrible traffic meant that it took almost 2 hours to get from the airport to Jumbo Car, the rest of our experience was exemplary. The staff were very helpful (speaking good English too), and the car was almost brand new (it wasn't permanent 4-wheel drive, but did have a 'snow' option, which was handy on some of the rougher roads). Drop off was very smooth and quick. Although I was initially concerned about the $1,000 deposit we had to find, and was a little worried that it was not returned to us immediately, it seems that the money was never in fact taken out of our account, only set aside, and this was wiped out soon after we returned the car. Overall, a very positive experience.

We rented a Suzuki Jimny for 30 days. We drove around the normal routes in Costa Rica. Where at one point the transmission broke down. We were in the middle of nowhere on a hill STUCK! This was our 4th time driving this road, so we knew how to do it.

Luckily a local person helped us and towed us to his home. Also he called and arranged everything with Jumbo Car, also the pick up of the car. Yes, you read this well. Jumbo car was not intended to pick us up. We were in the middle of nowhere with our next stay 2,5h drive from there. Luckily the guy who picked us up wanted to bring us to our destination for $ 250,- a lot of money, but, Jumbo cars would pay if the damage was not our fault (which we knew it wasn’t).

The mechanic guys that came to pick up the car immediately checked the transmission oil, which we both saw, was very low. So we asked them, what do you think the problem is? They said it was a maintenance problem, the oil was low so the automatic transmission got overheated (not our fault). Happy and with good faith we went to our next stay and hoped for a message from Jumbo cars. The next day they said to us “Hello, good morning. We are just waiting for the mechanics to check the car, during the day We let you know about the process”

So, we did not hear anything that day and I had to text again myself the next day. When she said “transmission box was over heated cause misuse of the gear and 4 wheel drive” which was definitely not the case, we know how to drive a car and we knew from the 1st mechanic that the oil was low. (we took pictures of the whole car, but because of the long wait and it was dark already we off course forgot to take a picture of the transmission oil level)

The car was badly maintained and now they pin the damage to us. I think because we have an insurance with booking.com and they this. Their statement to us was “no worries, your insurance or credit card provider is going to cover it anyway”. Sounding like they do this more often and let the insurances of their customers pay for their badly maintained car!!!

The Suzuki also had really old tires on it, and the new car we got had a hole in the bottom plate of the car (which my boyfriend saw after laying under the next car we got to check everything because we didn’t trust them anymore). But they say they maintain their cars very well??!

I would definitely NOT recommend to rent a car here, these people are con artists and lie to you in your face and use their power because they know your a tourist and do not speak the language.

Peor experiencia en Costa Rica con esta compañía. Después de contratar un seguro que cubría llantas y vidrios resulta que desafortunadamente pinchamos en la zona de Corcovado y nos cobraron 360$ por traer la llanta hasta donde estábamos. Nos sentimos completamente estafados por esta compañía y no la recomendamos a nadie. Matrícula: BVY971

Worst experience in Costa Rica with this rental car company. After taking out a car insurance that covered tires and car windows, it turned out that unfortunately we had a puncture in the Corcovado area and they charged us $360 to bring the tire to where we were. We feel completely ripped off by this company and do not recommend it to anyone. Plate number: BVY971