Junior Adventures Group UK Reviews 

305
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were somewhat happy with their experience overall. Many consumers strongly appreciate the friendly and professional staff members who constantly keep children entertained with a wonderful variety of engaging daily activities and sports. Customers frequently mention that participating children eagerly look forward to attending each session and easily make wonderful new friends in a safe welcoming atmosphere. Some reviewers were not happy with serious communication issues, unusually long waiting times, and poor supervision during the holiday club sessions. People also noted instances of administrative disorganization, unhelpful staff behavior, and feedback regarding overall child safety.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, highlighting both dedicated professionals and... See more

Holidays

Reviewers highlight ambiguous aspects of holidays, as parents shared contrasting experiences. While many... See more

Service

Customers had ambiguous experiences with service, as some reviewers reported that their children absolutely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would like to offer our feedback from several years of our son attending JAG after school club at Peter Gladwin School. Our son has always loved the stay and play sessions. They're a good... See more

Company replied

Rated 5 out of 5 stars

Our children love JAG’s at St Wifrids for the school holidays. They have different interests yet they both have fun and always come home happy. They feel safe - win win.

Company replied

Rated 5 out of 5 stars

Brilliant! I have austic twins and really took care of their needs to avoid dyresgulation. They came away happy and wanted to go again. The staff are wonderful and so friendly. This was at the venue a... See more

Company replied

Rated 5 out of 5 stars

The club's atmosphere is just as enjoyable as it was when managed by the previous company. Unfortunately, the online booking system is extremely frustrating and by far the most inefficient I've ever e... See more

Company replied


Company details

  1. Childrens club
  2. After-School Programme
  3. Child Care Center
  4. Childcare Agency
  5. Recreational and vacation camps
  6. Summer Camp

Written by the company

Junior Adventures Group (JAG) is proud to be the UK’s leading provider of before, during and after-school activity clubs and holiday clubs; we’ve been building brighter futures for children for over 30 years. JAG is based in over 160 locations in 22 counties across the UK, working with schools, partners and local communities to provide high-quality before, after-school and holiday clubs that make a positive, lasting impact on children and their families. We can’t wait to welcome you and your child into the JAG family.


Contact info

3.5

Average

TrustScore 3.5 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(305)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing

My son enjoyed so much especially swimming at Crystal Palace branch. Jack and other staff were amazing. We’ll definitely come back again.

11 April 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that your son enjoyed his time at our Crystal Palace club. We look forward to seeing you again soon!

Kind regards,
Junior Adventures Group

Rated 1 out of 5 stars

My children came out of it crying and…

My children came out of it crying and they are 10 and 8..

10 April 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for leaving this feedback. We're sorry to hear this. Your comments have been passed onto the Regional Manager, who will investigate with the team onsite. If you would like to get in touch to discuss more, please contact us on 0333 577 1533 or via hello@junioradventuresgroup.co.uk.

Kind regards,
Junior Adventures Group UK

Rated 1 out of 5 stars

Terrible organisation

Terrible organisation, last minute cancellations, early closures with 45 minutes notice given. Not reliable and doesn’t feel safe
Booking reference PS4472530/952

8 April 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, we're sorry to hear about your experience, and we understand your frustrations. To investigate this further, could you please provide us with your Parent ID or booking reference? Your feedback is invaluable to us, and we're committed to improving our services.

Kind regards,
Junior Adventures Group

Rated 1 out of 5 stars

Absolutely DISAPPOINTING going to…

Absolutely DISAPPOINTING going to collect my kids after a fun day and find them crying because of the way they have been treated. They said they have swimming activities but turns out that the time given to them to enter the pool is after the end of day activity. How dare you take our money and just leave the kids playing themselves. No teaching no group games, nothing. Absolutely DISAPPOINTING.
£30 for 25 minutes late.

Please note that additional charges have been added to your account PS4422543/262.

For further details, log into your account and edit the booking details to access the invoice.

Junior Adventures Group UK

25 March 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for sharing your feedback; we're sorry to hear about your children's experience and appreciate you taking the time to bring these concerns to our attention. We've escalated your comments to our Operations Manager for investigation, particularly regarding the timing change of the swim session and the activities provided during the session. Ensuring a fulfilling experience for all children in our care is of utmost importance to us, and we're actively working to address this matter.

Should you have any additional questions or concerns, please don't hesitate to reach out to us directly on 0333 577 1533 or via hello@junioradventuresgroup.co.uk.

Kind regards,
Junior Adventures Group

Rated 5 out of 5 stars

Grange Jag Ealing

Grange Jag Ealing staff are all so helpful and wonderful with the children. The leader has made an impact and made sure any problems are resolved and well communicated. The activities are great especially the sport. But my children love the cooking classes and taste testing. Thanks so much to all at Grange Jag.

20 March 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're so pleased to hear your thoughts on our team and that your children love the club!

Kind regards,
Junior Adventures Group

Rated 4 out of 5 stars

I love the activities it is awesome.I…

I love the activities it is awesome.I love the adults that are really kind.

7 March 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi Rebecca, thank you for leaving this feedback! We love hearing on behalf of our adventurers! If there's anything we can do to make your experience a 5-star one, please let us know by emailing hello@junioradventuresgroup.co.uk

Thank you,
Junior Adventures Group

Rated 5 out of 5 stars

I like the games and activities and…

My son said ‘I like the games and activities and playing with my friends! I love the food too.’

21 February 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi Helen, thank you for leaving this feedback on behalf of your son! We love hearing from our children! We're glad he likes over club.

Kind regards,
Junior Adventures Group

Rated 5 out of 5 stars

Congratulations Junior Adventures Group…

Congratulations Junior Adventures Group for the amazing work you do.
Your staff is excellent!
My little 5 years old absolutely loves to spend his school breaks in your clubs at Bickley.
What brings me joy and peace in my heart.
This February term, he had an amazing experience with SRI GOPU and WAYNE BISWAS.
They are excellent professionals that true care about my son’s needs, creating amazing rapport with the Kids.
You can tell they really have a keen interest in ensuring the kids are safe, satisfied and most importantly: happy!
They created amazing childhood memories in my son life.
We most definitely will be returning.

Cássia (Lucas mother).

15 February 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi Cassia, thank you for leaving this amazing feedback! We're pleased to hear that you and your son love our club at Bickley and we look forward to welcoming you back soon!

Kind regards,
Junior Adventures Group

Rated 4 out of 5 stars

Great but staff always late in the…

Great but staff always late in the morning
Out of that - our son likes it.

12 February 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi Rita, thank you for leaving this feedback. We're pleased to hear that your son likes our club; we're also sorry to hear that our teams arrived late in the morning. We would like to investigate this to prevent it from happening in the future. To do this, please could you let us know your Parent ID or latest booking reference number?

Thank you,
Junior Adventures Group

Rated 5 out of 5 stars

Chobham Stratford branch is excellent - kudos Gohar

The team is excellent they are taking excellent care of my son ! Tom is great gohart excellent

16 January 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi Meriyem, thank you for leaving this amazing feedback! We're pleased to hear you're happy with our clubs.

Kind regards,
Junior Adventures Group

Rated 5 out of 5 stars

Totally recommend this service

Totally recommend this service. Friendly staff and fun experience.

My son enjoy it so much that he never want to be picked up before the closing time.
He also enjoys the snacks provided and all of the staff are caring.

16 January 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi Helga, thank you for leaving this amazing feedback! We're so pleased to hear that your son loves coming to our clubs!

Kind regards,
Junior Adventures Group

Rated 5 out of 5 stars

JAG at Westcroft

My boys enjoyed the Winter holiday club in Westcroft (and previous October half-term too). They stayed all days, so I could work with peace of mind that they are safe and having great fun! Will be signing them up again... and again, when need it!
Thanks so much!

2 January 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi Joanna, thank you for the amazing feedback! We can't wait to welcome your boys back.

Kind Regards,
Junior Adventures Group

Rated 5 out of 5 stars

Rugby winter group. Ellie and Shannon

My son joined the Rugby winter group. He is asd and adhd and i was super worried about him being his first time. I needn't be as Ellie and Shannon were absolutely amazing with him. Never seen him enjoy a holiday group so much. Both were amazing with the parents as well and understanding of any issues that came up. They gave him confidence in himself to swim and he is so proud of himself. They understood his limitations but also his abilities and he felt great after every session. I cannot thank them both enough for the great experience they gave my son and will absolutely be back if it runs again in the holidays.

2 January 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi Kelly, thank you for leaving this amazing feedback! We look forward to welcoming you again soon.

Kind Regards,
Junior Adventures Group

Rated 4 out of 5 stars

The staff are great with the children…

The staff are great with the children and really try and make them feel welcome and happy. Shame there aren’t enough so the club can’t run at its usual capacity.

19 December 2023
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for leaving this feedback. We understand and are also disappointed when we cannot run at full capacity, but please know that we are always on the lookout for high-quality talent to join our teams.

Kind regards,
Junior Adventures Group

Rated 4 out of 5 stars

Great atmosphere with plenty off-site…

Great atmosphere with plenty off-site activities. Staff are friendly and helpful.

19 December 2023
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi Bernardo, thank you for leaving this amazing feedback! Please let us know if there's anything we can do to make your experience a 5-star one!

Kind regards,
Junior Adventures Group

Rated 4 out of 5 stars

Great fun for SEN children too!

First time coming was in the summer holidays and my son enjoyed it so much that we booked him in for the October half-term. We brought along his cousin who suffers from autism. It was his first time coming to a half-term camp but the staff were really good getting him settled and ensuring the environment didn't triggar him. It took him a day to settle but by the second he was raring to go back, remembered all the staffs name, Especially Sophie who happened to work with SEN children which was an added bonus. He took part in all the activities which was a great milestone for him. The Jag staff were great with him and had a whirl of tools/products to cater for him. We will definitely be booking them both in for either Feb Half-term or Easter.

23 October 2023
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, Thank you for leaving this amazing feedback. We're pleased to hear that your son and his cousin enjoyed our holiday club! If there's anything we can do to make your experience a 5-star one, please let us know!

Kind regards,
Junior Adventures Group

Rated 5 out of 5 stars

Great staff

Great staff. Our boy loves it

10 November 2023
Unprompted review
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Reply from Junior Adventures Group UK

Hi Stusannah, thank you for this great feedback!

Many thanks,
Junior Adventures Group

Rated 5 out of 5 stars

Lovely experience with JAG

My kids enjoy the camp every time they go and it is mainly because of the way it is structured to incorporate games, swimming, soft play and activities within the studio area…JAG team members are excellent, friendly and they do a great job to ensure kids are entertained well !!

23 October 2023
Unprompted review
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Reply from Junior Adventures Group UK

Hi Nishi, thank you for leaving this amazing feedback. We're pleased to hear you love our clubs!

Thank you,
Junior Adventures Group

Rated 5 out of 5 stars

Great experience at North Ealing School camp

First of all I would like to deeply thank the team at North Ealing School campus for taking care of my kids.
My son has dropped his lunch on the floor and the team called me immediately to offer an alternative, they brought him a meal and refused any attempt from my side to pay for the meal, and Nick said that the most important thing is that my son had had his lunch...
I am really grateful and will definitely join the camp in any upcoming holiday, as I am sure I will be in a peace of mind that my kids are safe...

26 October 2023
Unprompted review
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Reply from Junior Adventures Group UK

Hi Marwa, thank you for sharing this amazing feedback! We're so pleased to hear that you put your trust in us.

Thank you,
Junior Adventures Group

Rated 5 out of 5 stars

JAG at The Hill Primary School

JAG at The Hill Primary School, Caversham comprises of a team of really friendly, caring, warm staff. The staff exude a lot of enthusiasm, energy and exceptional customer service, which is reassuring for our family as we feel we can entrust the JAG team to care for our child/children whilst in their care.
Natalie Chambers has always gone above and beyond her call of duty and exudes a lot of positivity, energy and enthusiasm.
Thank you team JAG for all that you do. Families at The Hill are very fortunate to have the necessary wraparound care which enables working families the peace of mind and reassurance that their child is in a safe and secure place of care.

19 October 2023
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi Tulika, thank you for leaving this amazing feedback. We're so pleased to hear that you find our clubs and team reassuring and can put your trust in us. We will pass your kind words onto the team at The Hill.

Thank you,
Junior Adventures Group UK

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