Junk Bunk Reviews 694

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and efficiency, often highlighting how helpful they are during stressful situations. The service is frequently described as excellent, with many appreciating the quick response times and the ease of the removal process, even for challenging items. People also found the pricing to be reasonable and competitive compared to other companies, with many expressing satisfaction with the value received. However, some customers also noted issues with pricing, where the company attempted to increase the agreed-upon price significantly upon arrival, despite clear descriptions and photos provided beforehand. A few other people also felt that communication was misleading, leading to frustration and wasted time when services were not provided as expected.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency, politeness, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as polite, friendly, and efficient.... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers reporting reasonable, fair, and... See more

Response time

Customers had positive experiences with response times, with many reporting immediate replies and quick... See more

Product

Consumers find the product offerings to be ambiguous, with some highly recommending the service for removing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to organise. Friendly and accommodating staff. Kristof and Maria are excellent. No stress/problem. Arrived on time. just showed furnitures to remove. No more questions. cleared quickly with smil... See more

Rated 5 out of 5 stars

A team of two who arrived on time and removed our dining room table with four chairs and an arm chair. It took them 15 mins or even less. Very efficient/professional and respectful of our home whic... See more

Rated 5 out of 5 stars

This was the easiest sofa disposal I have ever done. Charming and helpful people on the phone and doing removal. I had been worrying unnecessarily about how they would get the large sofa out. Didn’t k... See more

Rated 5 out of 5 stars

The removal job is excellent! A man and a lady arrived in time as we scheduled and they worked efficiently and carefully without damaging any walls. I would lightly recommend their work if anyone ne... See more


Company details

  1. House clearance service

Written by the company

Rubbish Collection Company providing wide range of services such as household waste removal, garden waste collection, building waste removal, office clearance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got a very quick collection organised…

I got a very quick collection organised by thus company. Communication was very good and clear. Two people arrived, did the job with care not to scuff my newly painted walls. They were really lovely. They did a great job. I would recommend this company

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Really helpful during a stressful move time. I had a very limited window to clear out my flat and an appointment was scheduled around my limited availability. Lots of contact before the appointment with last minute disposal additions by me were not a problem. Would definitely recommend.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and great communication

I first contacted Junkbunk via their website and was called back very quickly and then given a quote. The team arrived early and were able to clear everything we needed very quickly. My dad had items he had needed to get rid of for years and it is a relief to have been able to do so so easily.

14 April 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting scammers who ruined my floor!

We were quoted £390-440 on the inital enquiry. We gave them details of the flat along with a list of what needed to be removed. This jumped to £690 on the day of the job despite having knowledge of what the job would entail before their arrival.
They damaged our newly furnished floors while removing our old fridge. The floors cost £1000+ to install but the damage its would have been approx £300 to repair. If they had apologied for the damage and offered compensation for repairs, we would have no issue but they denied that they caused the damage.
When my partner reported this to them, we were told that because he had shaken the removers hand it was proof that they shouldn't take responsibility for the damages.
I'm no lawyer but I've never heard of a hand shake being a legally binding waiver. We've given them chances to respond but there's been nothing so far. Now we fully intend to take legal matters to resolve this. Such disgraceful unprofessionalism from cowards who try to weasel their way out of taking responsibility. Avoid at all costs unless you like being scammed and your newly furnished floors in tatters

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Lied about doing work they hadn’t

Booked a collection to collect some items outside while I was away. They lied about taking everything, sent photos of everything gone after half of it was simply out of the shot. Wasted my time arguing over text. Don’t use these people.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

N/AThe service provided by Junk Bunk was…

The service provided by Junk Bunk was exceptional. The staff were very friendly and removed the waste on the same day as agreed.

I would highly recommend Junk Bunk to others who are looking to have their waste removed and pay a reasonable fee.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service I filled in the…

Great customer service I filled in the contact us form and was called in just a couple of hours if that, person on the phone was friendly and helpful, on the day the guys were courteous and professional and I got rid of everything for a good price within 24hrs! Would definitely recommend

5 April 2025
Rated 5 out of 5 stars

Fantastic team

Fantastic team, highly recommend. Pleasant team of two, well organised, efficient, careful, calm. Would most definitely use them again. And a lot more reasonable in price than other companies.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Quick to respond and to provide a very competitive price. They were round to our house quickly and within 20 mins had taken everything. Easy to pay and super polite to boot. Shall be using them again.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

A painless experience!

First time using Junk Bunk and I wasn’t disappointed. From getting the initial quote the communication was fantastic. Very easy to deal with. The two people who arrived to clear my old stuff didn’t mess around and were great. I’ll 100% be recommending this company to anyone looking in the future. Thanks!

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Simply brilliant!

Simply brilliant! Polite, efficient, incredibly helpful and very professional, would highly recommend . Thank you so much.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Top notch

Christophe & Maria were fantastic- I had several large items of furniture to clear from.a 1st floor flat & it was touch & go whether the sofas would fit through the door - Christophe made it happen ..with sheer willpower & brute strength - both he & Maria were friendly & efficient. Highly recommended

29 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look