Filled in the web form the night before, got whatsapp messages this next morning, had a few messages back and forth and everything seemed good. Then a no show, and no response to any forms of contact... See more
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See what reviewers are saying
Absolutely first class! Contacted Junk Munch yesterday morning to get garden shed emptied, I accepted their terms,the work has been done in less than 24 hours.Nathan was brilliant ⭐️
Used JunkMunch to clear some old bits and pieces before our house move. Communication was via WhatsApp, and the whole booking and collection process was simple and straightforward. Arrived promptly... See more
Communication was prompt as was the service. Very efficient, and left area clean and tidy. I did not even have to be home, they took pictures when job complete and I paid remotely, so convenient. Very... See more
Company details
Written by the company
At our JunkMunch LTD, we are committed to providing a professional and reliable waste removal service that meets the needs of our customers in the most cost-effective and efficient way possible. With over 4 years of experience, 336 online reviews, and thousands of satisfied customers, we have the expertise and reputation to deliver the best possible service. Whether you have a small pile of household waste or a large commercial project, we have the tools and resources to get the job done right. Our team of specialists is dedicated to providing top-quality service and ensuring that your waste removal needs are met in a timely and efficient manner. We are confident that our commitment to customer satisfaction and our experience in the industry make us the best choice for your waste removal needs. We look forward to working with you and helping you achieve your goal
Contact info
63/66 Hatton Garden, Fifth Floor Suite 23, EC1N 8LE, London, United Kingdom
- 07589 312797
- junkmunchuk@gmail.com
- junkmunch.co.uk
4.3
Excellent
352 reviews
Hasn’t replied to negative reviews
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Still waiting for my deposit
Booked a collection and paid a £40 deposit. He said he would come in the morning hr never showed. He finally called late afternoon. He told me he can’t come until the following week. We were moving house in a few days. I cancelled him.
Hi Simon, no worries I am sorry,
I will process the refund shortly. This will be sent from square payments and can take between 7 & 10 working days.
I still haven’t got my refund they won’t even return my calls.
He was doin a collection in the morning and then coming to us.
Hi Simon. Sorry I missed your call we was on a collection. This has completely filled the van up. Being a Saturday I can empty it untill Monday. This was supposed to be a small load but turned into 1/2 a load.
If you are using a old number why do i get a Thank you for contacting Junk Munch LTD! Please let us know how we can help you.
message when you text it.
Mastercard have refunded my £40 so if you dont agree please take it up with hem.
19 August 2023
Unprompted review
Reply from JunkMunch LTD
Hi Simon, that doesn't sound correct we book collections for an all day appointment between 8am - 5pm. Refunds are sent using square payments. if you can send your booking details over to info@junkmunch.co.uk we can look into to his for you. Our old mobile number is no longer in use as we now use a company number.
Thats WhatsApp automatics reply, you have conveniently left that part out in your reply above. There is no disagreeing, we sent you the refund on the day we said we would, we are glad you have finally received it.
Very good in every way would recommend
20 September 2023
First class all round
First class all round, fantastic communication, reasonable cost, nice people. I Would have no hesitation in recommending this company.
13 September 2023
Neat & tidy work
They came on time. Done all the work within 30 mins, Cleared all the rubbish. Left my back yard garden clean and tidy.
Really happy and satisfied with the work.
Well done 👍
13 September 2023
Great and fast service
13 September 2023
Quick and efficient
Communication was great via WhatsApp. Paid £40 deposit and filled out booking form. Instant quote given. Two polite people came on time to collect two old sofas. Took just 10 minutes. Balance paid by debit card on the spot. Great service. Would use them again.
12 September 2023
Super quick and affordable!
10 September 2023
I was promised a disposal note and did…
I was promised a disposal note and did not receive anything. It's very important to us that the waste is disposed of appropriately. Also, the operator set his stopwatch immediately and we got the impression there was little or no flexibility in terms of additional charges if the work took longer than 15 minutes (it didn't).
6 September 2023
Reply from JunkMunch LTD
Hi Steven, That doesn't sound correct, i can see the waste transfer note on our side on Sep 7, 2023, 9:32 AM (4 days ago) and that you signed it off.
If you can message us with your email address ill make sure its correct as they are sent out automatically, we haven't received any message since we last spoke otherwise we could of checked this for you.
With regards to the labour, this is something we have to do as soon as we arrive so we can prove how long a collection takes, this collection took exactly 15 minutes from arrival so there was no additional charge for you to pay.
Excellent!
Fast, professional, great service and reasonably priced - would definitely use again! 👍
8 September 2023
Unprompted review
Very helpful on time
29 August 2023
Very good took everything away that I…
Very good took everything away that I wanted .... price was good
28 August 2023
DO NOT USE!!
DO NOT USE!!! Paid my £40 deposit told him the waste is on the drive he emailed me saying he is 20/30 minutes away he turned up and left and told me it was a wasted journey because I wasn’t there even though on the booking form it says they do kerbside if you are not there. He then gets you on a technicality saying I need to be there and pay up. Well wait for the reply to this and he will say the same. ABSOLUTE SCAM
23 August 2023
Unprompted review
Reply from JunkMunch LTD
Hi Connor, We did message you 20/30 minutes before we arrived, we do this so you are aware we are coming and to ensure you are available.
We had no response and no one was home for the collection, We waited over 10 minutes and had to leave, Your deposit is used to cover the 30 minutes travel time and fuel. This is far from a scam! and not a technicality.
We absolutely would of much preferred to of made the collection! We would benefit far more than £40! it makes no sense to just leave on arrival.
The booking form clearly states, full payment can be made on completion of the collection, Not hours or days later, and this is always done with cash or card. We are sorry you feel scammed but we was happy to rearrange however you decided to cancel.
https://junkmunch.co.uk/terms-conditions/
Happy customer
The guys removed two sofas quickly and efficiently. They were friendly, prompt ( they told me when they were on the way), booking and paying was simple, quick and hassle free, in fact all good. I have saved the number would recommend the company and would definitely use them again.
18 August 2023
Great service
The service was smooth from the beginning to the end. There was transparency and honesty.
17 August 2023
Great service all round
Great service all round. Communicated well throughout the whole process. Got the job down in the time promised. Good price very competitive.
17 August 2023
Quick booking and collection
Quick booking and collection, reasonable and
Good communication
13 August 2023
Excellent service
On time , excellent service.
Went above and beyond with my order.
Excellent
8 August 2023
Really quick and pleasant service
Really quick and pleasant service
Would recommend and use again
9 August 2023
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