I have owned the Jura ENA 8 for 2 years. It has only been in use for 1 year and needed repair within the first 6 months. The machine needs repair, again. And now they want to charge me over 200£ but... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent coffee machine, when it's fully functional! The fine foam frother seems to be the item letting down my E8, they seem to last less than a year. Not so much an issue if the customer support re... See more
The Jura machines are amazing until you need support. If this happens don’t expect any help, I’ve called, left messages, emailed through their support link, NO contact at all. After cleaning my E8 for... See more
IPurchased J6 coffee machine JLewis during covid. This machine has changed our whole family time. We no longer wait around missing quality time with loved ones making coffee,just press any of the wide... See more
Company details
Written by the company
JURA coffee machines - outstanding Swiss quality
Contact info
Vivary Mill, Vivary Way, BB8 9NW, Colne, United Kingdom
- 01282 868266
- web-uk@jura.com
- juraproducts.uk
2.5
Poor
505 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just what we needed
Arrived really quickly, just what we needed. Thank you
6 April 2016
Unprompted review
Perfect service
Ordered one afternoon, delivered the next morning,doesn't get better than that! Thank you.
26 March 2016
Unprompted review
A very speedy spares service.
I ordered my spares on Tuesday and they arrived on the Thursday. I though it was a very fast service and a a reasonable cost for the spares I ordered.
18 March 2016
Unprompted review
Excellent service
I recently returned my machine for repair and service, the whole process has handled professionally and the service carried out was excellent including collection and delivery.
My recent order for a spare parts was handled equally well and very quickly.
9 March 2016
Unprompted review
Great service with fast delivery
Ordered from Jura UK on Thursday goods arrived on Friday all correct and in excellent condition. Great service
26 February 2016
Unprompted review
Excellent quick service
I phoned and checked the part I required, ordered it via the internet and it arrived the following day. A very good service.
26 February 2016
Unprompted review
Always going wrong , never covered by warranty , unreliable
Don't buy these machines I bought 4 they are always out of order the warranties aren't worth the paper they are written on I'm selling all mine
26 February 2016
Unprompted review
Quick service
Purchased a milk inlet tube which was priced ok, however the shipping costs were greater than the part cost.
Arrived the next day so very prompt.
24 February 2016
Unprompted review
Quick Delivery
Ordered on the Wednesday and they arrived first thing Thursday, cannot ask better than that.
19 February 2016
Unprompted review
Arrived safely but to the wrong address!
Ordered a Z5 new cover and it was sent to billing address not delivery address.
14 February 2016
Unprompted review
Quality support and delivery
Support team helped to quickly identify the right replacement part, and subsequently shipped and delivered quickly. No complaints.
10 February 2016
Unprompted review
Quick and efficient service
We ordered spare parts for our Jura Z7 - we found what we needed quickly at a good price (many other online Jura "branded" shops mark up prices significantly). Quick shipment. We'll use the service again. Many thanks for your shop.
9 February 2016
Unprompted review
Back to its frothy best
Needed a new part for our Ena 9. Ordered Monday, received Tuesday and enjoying perfect cappuccinos once more.
13 January 2016
Unprompted review
Two pin plug
Why despatch a very expensive and beautiful coffee machine to a UK customer and put a TWO PIN PLUG on it?
The manual is in English. Why is the plug not UK standard?
13 January 2016
Unprompted review
quick,easy,perfect
I needed a new part for my coffee machine, time waiting for it would have been money lost, but got the part within 24 hours. brilliant advice too, thanks
9 January 2016
Unprompted review
Arrived on time
pleased to say that my order of 3 no. Claris blues filters arrived on time. Many thanks.
Jill C Manby
8 January 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.