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Jurassic Bark Reviews 

1,069
•
TrustScore 3.5 out of 5

3.4

Pet shop
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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were somewhat happy with their experience overall. Many loyal buyers consistently appreciate the competitive prices, great product variety, and historically reliable service when purchasing pet food. Consumers frequently state that shipments used to arrive very quickly within just a couple of days. Some reviewers were not happy with recent delivery delays, unfulfilled orders, and missing items from their packages. People also mentioned that customer support takes a very long time to reply or completely fails to answer messages. Buyers find it deeply frustrating when communication breaks down while they are waiting for essential pet supplies.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order, noting that while past transactions were fast and reliable,... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a distinct split in their fulfillment... See more

Response time

Reviewers express deep frustration with response time, highlighting a strong consensus regarding poor... See more

Product

Customers consistently note ambiguous experiences with product availability and quality. While some reviewers... See more

Service

Customers had ambiguous experiences with service, showing a strong division in opinions. Many long-term... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve been a loyal customer for years, until now. It’s been a week, no delivery and the website is still showing that my order is unfulfilled. Price wise my Eden order is the same as other provid... See more

Company replied

Rated 3 out of 5 stars

*19th March 2026 update - I have added 2 stars to my 1 star review. Perhaps slightly out of pity given the barrage of negative reviews but also because I have received a full refund now from Juras... See more

Rated 2 out of 5 stars

Came back to this company having had a poor experience previously. However, things hadn’t improved. Placed order 21st December- website banner stated still ordering and delivering over the festive per... See more

Company replied

Rated 2 out of 5 stars

I’ve been ordering online for about 2 years with no issues, but part of my order from January 7th didn’t arrive. I emailed on the day, chased again and have rung every day leaving messages but haven’... See more

Company details

  1. #255 of 259 best companies in Pet shop

Written by the company

Jurassic Bark Online, originally rooted in Littleport, Cambridgeshire, has grown to become one of the most popular pet supplies stores in the UK. We provide food and accessories for cats, dogs, small animals, exotic pets, and aquatic creatures. Our extensive range includes pet food, tags, leads, collars, and hygiene and veterinary products. At Jurassic Bark Online, we offer unbeatable prices without compromising on quality, ensuring top-notch pet food and exceptional customer service.

Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(1,069)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

You always state next day delivery.

You always state next day delivery.
It’s just not true.
My last order took 3 Days, of course , you couldn’t help, as it was a Saturday ,
So
Put order in and paid on Thursday, food arrived on Monday. 🙁
It wasn’t a bank Holliday either .

27 June 2025
Rated 5 out of 5 stars

Great products

Great products. Very fast dispatch and delivery. Great communication. All for a very good price. Thanks

27 June 2025

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