Just Glasses Reviews 

249
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt delivery of their orders, often arriving faster than expected. People frequently commend the good quality of the products, finding them durable and excellent value for money. Reviewers also highlight the ease of ordering and the wide selection available. However, some people were dissatisfied with the contact experience, reporting unanswered emails, voicemails, and phone calls when issues arose. Several customers also received incorrect items, such as wrong magnifications or products not matching descriptions. Furthermore, a number of orders either did not arrive or were significantly delayed, and some products arrived damaged or were of poor quality.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and order accuracy. Many customers express... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers reporting that their orders... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing delight and satisfaction... See more

Customer communications

Users describe negative interactions with contact, with many reporting that their emails went unanswered,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had to contact them regarding only one pair of the two I ordered, and found the employee, polite and explained the holdup. This is the second time I’ve used them and wouldn’t hesitate to use them agai... See more

Rated 4 out of 5 stars

Great glasses for the price, delivered pretty quickly. Didn't receive any confirmation on purchase (maybe that was me, don't know). Anyway overall would recommend.

Rated 4 out of 5 stars

Had 5 pairs of glasses for reading and found them to reasonably good , over a period of 12 months. Metal frame ones are better quality i feel and more durable. Delivered quickly.

Rated 4 out of 5 stars

Ordered fit over glasses, but , unusually did not receive email confirmation. Telephone chase after 4 working days, got straight through to Max who confirmed order had been sent. Parcel arrived later... See more


Company details

  1. Health & Medical

Written by the company

Just Glasses offers a wide range of high quality Reading Glasses UK, Sun Readers, Clip on Sunglasses, Sunglasses and Computer Glasses for Men & Women.


Contact info

3.0

Average

TrustScore 3 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.0

All reviews

(249)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Ordered 2 pairs of glasses and even though only one pair were delivered, after a quick telephone call the second pair arrived very quickly. Well packaged and great after sales service. Will definitely recommend and buy again.

10 January 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 3 x pair of glasses

Ordered 3 x pair of glasses, moth later still no delivery, no response from emails, calls are diverted so no communication on the back of the worst service..

Be warned, avoid this company..

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Quality

A few years ago, I underwent cataract surgery, which significantly improved my distant vision. However, it didn't have a substantial impact on my close-up vision. Consequently, I've been purchasing regular reading glasses and often misplacing them. I decided to give these glasses a try since they're advertised as being of high optician quality and come at reasonable prices. I ordered the same strength that I've been using, and I'm extremely satisfied with them. They are comfortable, lightweight, stay securely in place, and I must say, the quality is truly exceptional.

18 December 2023
Unprompted review
Rated 4 out of 5 stars

Nice glasses

I ordered a pair of a blue light blocking glasses and I got them delivered to Serbia after two and a half months, which is somewhat understandable taking into account the distance between UK and Serbia. Other than that, everything is Ok, the glasses and the casing you get with them look very nice.
In a meanwhile, I communicated with their stuff through an email about the delivery and they were very kind and friendly. Don't hesitate to order even though you don't reside in England.

22 December 2023
Unprompted review
Rated 3 out of 5 stars

Poor communication and customer service

I ordered 2 pairs of reading glasses over a week ago. Other than an order confirmation I have not had any indication when or if they have been sent, despite taking payment. There is no response to telephone or email enquiries. Telephone number comes up as "Smoothie Operator" a take away foods company which according to Companies House was dissolved in 2018. I seriously thought this was a scam. However ten days later I did eventually receive my glasses which may have been down to the post office.

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Ordered two pairs of reading glasses

Ordered two pairs of reading glasses. Completely wrong order sent to me, making me £4 out of pocket. No reply from my e-mail and no-one answering the phone. Have asked for a refund.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Such a fantastic Company

Recently tried Just Glasses through a friend's recommendation. I was a bit hesitant but went with them as they are so low value readers and look decent. Glad to say i was not disappointed!!!

5 October 2023
Unprompted review
Rated 1 out of 5 stars

Absolute rip off

Absolute rip off. Took my order and my money a month ago. No delivery, no notice of any delay...they don't answer the phone either. Am reporting to trading standards.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Just received my second order.

Just received my second order in two years as needed slightly different reading strength. Straightforward website and prompt delivery (no tracking). For the low price the glasses are good quality.

4 October 2023
Unprompted review
Rated 1 out of 5 stars

UNBELIEVABLY BAD CUSTOMER SERVICE

Ordered strength 3.50 but was sent 3.00. Whilst ordering their website CONSTANTLY kept changing my 3.50 order to 3.00 !! as I typed. Their disgraceful customer service was DENIAL.I confirmed my order eventually when it APPEARED 3.50 had "stuck" WRONG about that and my choice to deal with such an arrogant deliberately unhelpful shower.

28 August 2023
Unprompted review

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