Just4traveler Reviews 

This agent didn’t want to really help me in the beginning, they were just sending the automatic messages the company they work for told them to. I understand that there should be a certain standards for people in customer services to react to complaints, but we as customers don’t want a generic message that the company told them to give, cause that convert humans into robots. They didn’t want to understand my point of view and my situation in the beginning and were just trying to get off one more complaint of the day, however, I appreciate that at the end, the agent put their human side first and tried to understand my concerns and my reality, being able to actually accept my request. We spent more than 20 minutes discussing about something that was solved at the end in 15 seconds. I understand that it’s not their fault as customer agents, they are being told to say what they need to say, but again, this is not representing a good customer service. In customer services we need human interaction and empathy, in the moment they stopped just replying with the generic messages and started understanding my situation and my reality, in that moment they were able to solve my problem and left me with a happy ending. Let’s rethink the way we are doing customer service and actually help the customer. This is the reason I give them 4 stars, it could have been a 1 star but at the end, they listen to understand and not to react. That’s all we need as customers

PURCHASED ITEMS

I had a great time working with you Raj,I only changed my mind about the phone. So no one promised me anything or any
incentives.
Thanks a lot team.
Zandile Mthombeni

Query was resolved speedily. Eric was very helpful

Definitely a scam...I did NOT sign up for this. I had to block my bank card just to get them to stop taking my money!!!

The service is really great. Appreciate it

Nicholan from the escalation team is in touch and helping to resolve the issue.

Kenny is in touch and helping to resolve the issue.

Imani is in touch and helping to resolve the issue. I do appreciate his helpful support, this issue is being handled well.
Thanks

Good and polite

Declan was very descriptive in his explanation.

Excellent support service. I will definitely recommend

Good customer support service by Kai.
Thank you much appreciated.

Great experience

They provide very good customer service. We can deal with them with confidence. They respond quickly to our questions.😍

Kurt is very good person. If they wouldn't change me up automatically it will be good. Overall good

escalation team contacted, and problem solved

Your customer service is very helpful Ang respectful

she is really responsible for the customer and really nice i love how she handle my concern so well thank u for her!!