Justairticket Reviews 

6,709
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 373 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being kind, knowledgeable, and professional, often going above and beyond to assist with bookings. Many people highlight exceptional customer service, noting the personalized approach and efficiency in handling inquiries and complex travel plans. However, some customers also noted discrepancies between online advertised prices and the final cost, with unexpected increases or additional fees. A few other people mentioned experiencing pressure tactics to accept higher prices, issues with booked seats becoming unavailable, or difficulties with customer service responsiveness.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being professional,... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing frustration over unexpected... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting issues such as being told flights... See more

Service

Clients share positive opinions on service, with many reviewers praising specific agents for their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rihanna Long work on trying to get the best deal for me.I was not happy with the web site price show a much cheaper amount ,then when you call the is much higher.

Rated 5 out of 5 stars

Jordan was kind, capable, knowledgeable, and very clear. He booked me on the best flights for my purposes, and made sure the tickets came through. This company checks all the airlines, including Alask... See more

Rated 5 out of 5 stars

Charlie is Super Proffesional and made me calm during one the hardest times in my life, with my daughter is in hospice. Regards and Thank You very much Charlie for your calm Professional Service!

Rated 5 out of 5 stars

The supervisor Chalie Smith understood my explanation on an unexpected error in the passenger's middle name and promptly allowed the booking not processed. So now I can rebook it with correct names. T... See more


Company details

  1. Travel agent

Written by the company

Welcome to JustAirTicket.com! We're an online travel agency focused on both domestic & international travel and are recognized by our values, commitment, and dedication to customer service. Our worldwide partnership with the most trusted global travel providers allows us to bring our customers unmatched benefits. We have made planning a trip of a lifetime easier than ever before. We offer a host of travel services and products devised to make business and leisure travel more rewarding. With us, you are never far from helpful planning & booking assistance before or during your trip.


Contact info

4.2

Great

TrustScore 4 out of 5

7k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(6,709)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience. Jeff was very helpful. I appreciated how he stayed with me till transaction completed. Jeff was very FRIENDLY and PATIENT which is rare combination, but greatly appreciated.
GREAT WORK ETHICS JEFF!

28 February 2026
Unprompted review
Rated 1 out of 5 stars

This is a huge scam

This is a huge scam. After booking I was told the tickets were for standby only and was up charged money for an actual seat. After being told that I couldn’t cancel and much haggling the charge was reduced a little. The information Albert sent to the airline was wrong and with no help coming I had to deal with the airline personally. Don’t use this site to book anything.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM 101

This is a scam. I talked to these people for hours, with sounds in the background obviously coming from their home. I spoke with the husband forever, and then the wife called me later and asked about something, but I couldn't understand her. Both had heavy West Indian accents. And why am hearing from an agent's wife? Really? Besides being charged a previously unknown amount for each flight, I received an "Invoice" for a $69 agent's fee. When I printed the invoice, it said it was for "Payment against Booking ID # nnnnnnn on justairticket.com." None of this amount is applied to the airline charges--it just goes to them. I said I would not pay the invoice, but they charged it to my debit card anyway. So they still had my card information and presumably can use it whenever they want, if I don't pay attention. They don't guarantee the price of the tickets you've already paid for, and there's no recourse if you want to back out.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

What a rip off

What a rip off! My credit card was charged for over two thousand dollars and I never received my etickets! When I emailed about my booking, nobody got back to me. I’m disputing the charge on my credit card and I don’t expect there to be a problem because I never received any services.

23 February 2026

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