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JustAnswer.co.uk Reviews 50,047

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TrustScore 4.5 out of 5

4.6

Information Services
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Review summary

Created with AI, based on recent reviews

Evaluating 20,057 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, expertise, and clear explanations, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, often highlighting quick response times and a smooth user experience. However, some people were dissatisfied with the user experience, mentioning difficulties navigating the website or issues with the chat interface. A few other people also felt that the service was not always able to resolve their specific issues, or that the process was confusing at times.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and clear... See more

Response time

Clients share positive opinions on response times. Reviewers frequently highlight the quick and efficient... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick, efficient, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and patience... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the experience helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Got a call back really quickly and a detailed answer to my query which helped to answer my question and put my mind at rest, as well as advice on best practice to ensure I'm even better... See more

Rated 5 out of 5 stars

First time using Justanswers.co.uk. Had problems with my Peugeot. The expert patiently responded to all my questions and clearly explained everything to me. Would definitely recommend, 100%

Rated 5 out of 5 stars

Enquiry about air conditioning regas for car.. Gave me an honest and fast opinion which was described well. Will need a second opinion at a local garage as car needs to be seen to be 100% sure. 👍

Rated 5 out of 5 stars

Just answer is a very useful platform but be careful. I unwittingly signed up for a monthly subscription unbeknowning to me, I thought I was paying a one off payment. But, after getting in touch with... See more

Company details

  1. #3 of 8 best companies in Information Services

About JustAnswer.co.uk

Information provided by various external sources

Our mission is simple: We help people.

JustAnswer makes fast, affordable expert help available to people everywhere. We help them solve problems and answer questions by connecting them online with doctors, lawyers, vets, mechanics, tech support and more.

Written by the company

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

50K reviews

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Rated 5 out of 5 stars

Joe Clark was fantastic I explain the…

Joe Clark was fantastic I explain the problem and between chat messages manage to pin point the problem. He was kind enough to send me the link required for the part. He also welcome me to contact him again if I have any questions once part arrives. 5 star service.

21 May 2026
Rated 1 out of 5 stars

I am absolutly disgusted with all of it it price you have charged me what a way carry on i was only trying.to.return somethimgng that was not right its a disgrace

By not ripping people off £22 for a return its a joke

21 May 2026
JustAnswer.co.uk logo

Reply from JustAnswer.co.uk

Hello Terry,

Thank you for your feedback.

Your membership is active through May 24th, and you have the option to seek a second opinion from a different Expert if you’d like more clarity.

You can manage your membership here: https://www.justanswer.com/accounthelp.

We’d love the chance to earn a 5‑star rating — please let us know what we can do to help.

Best,
Julie, JustAnswer Customer Care
help@justanswer.co.uk
4408081680054
http://www.justanswer.co.uk/help/

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