JustAnswer.co.uk Reviews 50,056

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 20,057 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, expertise, and clear explanations, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, often highlighting quick response times and a smooth user experience. However, some people were dissatisfied with the user experience, mentioning difficulties navigating the website or issues with the chat interface. A few other people also felt that the service was not always able to resolve their specific issues, or that the process was confusing at times.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and clear... See more

Response time

Clients share positive opinions on response times. Reviewers frequently highlight the quick and efficient... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick, efficient, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and patience... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the experience helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Got a call back really quickly and a detailed answer to my query which helped to answer my question and put my mind at rest, as well as advice on best practice to ensure I'm even better... See more

Rated 5 out of 5 stars

First time using Justanswers.co.uk. Had problems with my Peugeot. The expert patiently responded to all my questions and clearly explained everything to me. Would definitely recommend, 100%

Rated 5 out of 5 stars

Enquiry about air conditioning regas for car.. Gave me an honest and fast opinion which was described well. Will need a second opinion at a local garage as car needs to be seen to be 100% sure. 👍

Rated 5 out of 5 stars

Just answer is a very useful platform but be careful. I unwittingly signed up for a monthly subscription unbeknowning to me, I thought I was paying a one off payment. But, after getting in touch with... See more


Company details

  1. #3 of 8 best companies in Information Services

About JustAnswer.co.uk

Information provided by various external sources

Our mission is simple: We help people.

JustAnswer makes fast, affordable expert help available to people everywhere. We help them solve problems and answer questions by connecting them online with doctors, lawyers, vets, mechanics, tech support and more.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

50K reviews

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 5 out of 5 stars

I have been struggling to Get an…

I have been struggling to Get an appointment with my Gp and found justAnswer. i had explained my concerns and got an amazing Doctor that was able to help me and now i am able to get the support i need.

19 May 2026
Rated 5 out of 5 stars

I have written above

I was very pleased with this experience. The man i was messaging ,was very helpful. And understood every thing i was saying The service was excellent. Its not easy when your older,.To get the advice and help you need. I would like to say. Thank you very much.

19 May 2026
Rated 1 out of 5 stars

AVOID CHECK YOUR BANK ACCOUNTS AFTER MONTH FOR 'MEMBERSHIP' AMOUNTS SUBSEQUENTLY TAKEN WITHOUT PERMISSION

Reviews on Trustpilot will be from the initial legal help - like myself - only paid £5 - quick good advice but with no email trail.....HOWEVER what many may not have realised is that after a month the company takes money from you - allegedly you signed up to their £50/month membership!! No where on their pages does it imply this. You pay by card and they carry on taking your money without informing you at all. Live chat US based as sent me screen shot with dollars. AVOID AND CHECK YOU ACCOUNTS AFTER A MONTH. I have taken this to my bank, VISA and Resolver

19 May 2026
Unprompted review
JustAnswer.co.uk logo

Reply from JustAnswer.co.uk

Hello Julie,

We’re sorry to hear this. We’ve sent a private request for more details. When you have a moment, please respond there so we can assist you directly.

Best,
Julie, JustAnswer Customer Care
help@justanswer.co.uk
4408081680054
http://www.justanswer.co.uk/help/

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